Sinergia, an Italy-based firm formed by merger of Cesecoop, Soar, UPF and Iside Spa, is to deploy NCR APTRA Vision and INETCO Insight software solutions at more than 165 rural banks and 2,000 ATMs in Italy.
The move by Sinergia is to provide Italian rural banks with a centralised, standardised infrastructure that makes it easy to achieve operational excellence and optimal cost-effectiveness through monitoring real-time service delivery and improving customer service.
The multi-vendor ATM management system, NCR APTRA Vision, allows financial institutions to manage and improve their ATM uptime and availability, whereas the INETCO Insight transaction monitoring software provides real-time alerting and end-to-end visibility into consumer transactions at an ATM.
Sinergia banking services vice president, Marco Monti, said they are now able to extend their service to a larger base of banks, and provide the multi-vendor ATM monitoring, multi-application maintenance and transaction analytics that their customers demand.
"This enables Sinergia to guarantee ATM availability, identify fraudulent behaviour anomalies, such as cash trapping, and deliver undisrupted services to all our customers.
"The INETCO Insight end-to-end transaction monitoring capabilities, bundled with NCR APTRA Vision, enables this by providing a powerful, cost effective solution that is far superior to any performance monitoring solution on the market today," Monti added.