Thousands of consumers across the UK have been charged twice due to a Cardnet debit card glitch.
It was reported by the BBC that while transactions only showed up once on receipts, customers were noticing second charges coming out of their accounts. The majority of affected transactions involved Visa debit cards.
It hasn’t just been Lloyds customers who have been affected. The machines accept most Mastercard and Visa payments.
Cardnet debit card glitch
The glitch seems to have occurred due to a technical issue with a particular card terminal run by Cardnet.
Cardnet is a card payment processor owned by Lloyds Bank and card processor First Data, which handles around 1.1 billion transactions a year for a number of businesses across the UK. Many of the extra charges happened after people spent money at cafes and restaurants.
A statement on the Lloyds website said:
“On Friday 1st September, Cardnet became aware of an incident whereby the settlement file for transactions taken Wednesday 29th August by APACS 40 (standalone terminal) merchants was duplicated and the settlement file for transactions taken Thursday 30th August was consequently not submitted. This has resulted in merchants receiving incorrect settlement amounts, based on both the duplicate file and late payment of Thursday’s funds. In some cases, this will have been an overpayment of expected settled funds, in others an underpayment.
“Both Thursday’s settlement file and the reversal of duplicate transactions has been sent for processing. This will correct the issue for merchants as part of their settlement of funds from Friday 1st September and bring their settlement back into line of what is expected within two days. We anticipate that refunds to cardholders charged twice will be completed by Tuesday 4th September.
“Cardnet sincerely apologises for the issue and the inconvenience caused. We continue to work closely with all parties to resolve this issue swiftly.”
Lloyds also noted that the affected transactions of the Cardnet debit card glitch should have been reversed by 4 September. However, customers are advised to contact their banks if they have not been refunded.