Diebold is streamlining the Virginia-based Hampton Roads Bankshares’s fleet of automated teller machine (ATM) by offering channel management services.
The new services will enable the bank to reduce its administrative demands and address payment card industry (PCI) compliance for its ATMs, while strengthening compliance and enhancing terminal availability.
Additionally, it will provide bank’s staff more time to focus on building relationships with customers.
Diebold has also added eight deposit automation-enabled Opteva ATMs to the bank’s fleet, enabling customers to complete cash and cheque deposits at the ATM and enhancing their self-service experience.
Hampton Roads Bankshares information technology senior vice president and director, James Williams, said their customers expect more when it comes to the self-service channel, including uninterrupted availability and the assurance their transactions are secure.
"Diebold is helping us meet these expectations with the added benefit of freeing up our staff to concentrate on addressing other customer needs. It’s a win-win for us – and more importantly, our customers," Williams added.