Entrust Datacard has launched new remote monitoring and management software that allows banks and credit unions to simplify the management of card issuance devices from a single web-based dashboard.
Operating as part of the Datacard Adaptive Issuance product suite, the new solution allows financial institutions to monitor and control their entire fleet of in-branch issuance devices in real-time.
The software offers a simplified single dashboard, flexibility and scalability to support organizations of all sizes, enhanced security and operational efficiency as well as data-driven insights for decision-makers.
With this solution, managers can quickly identify and resolve issues remotely for devices as well as automate both supply replenishment and service calls linked to specific error codes.
Entrust Datacard vice president of software product management Ryan Zlockie said: "With this new software, financial institutions can conveniently manage their issuance devices across multiple branch locations to ensure seamless service for consumers seeking new or replacement cards.
"Our Remote Monitoring and Management software is the industry’s first intelligent, web-based dashboard for card issuance devices, empowering decision-makers to enhance customer service and operational performance."