KomBea has launched a solution, dubbed SecureCall. This to instantly stop credit card fraud and identity theft at organisations that accept sensitive details over the phone.
Companies of all sizes can use the solutions. It will allow secure collection of credit card, health, social security numbers and tax information over the phone.
SecureCall will eliminate the need for these sensitive information to pass through the call centre infrastructure or agents. This thereby virtually eliminating the risk of breach.
KomBea CEO Art Coombs said: “Every company that processes credit cards or handles other sensitive customer information over the phone is at risk of fraudsters hacking details from their agents, or agents either maliciously stealing or unwittingly mishandling the data.
“With SecureCall, consumers and businesses are never required to audibly provide company reps with sensitive information such as credit card numbers and other private or confidential material.”
The SecureCall solution is compatible with existing phone and CRM systems.
With the solution, customers can provide credit card or other information via their phone keypad or a text interface, while the agent remains on the line.
When the phone keypad is used, the agent hears masked tones. Either that or dots appear on their computer screen. In case of the SMS interface, the agent simply receives an acknowledgment upon receipt of the details.
This functionality is said to mitigate fraud risk and PCI DSS scope, in turn saving PCI costs and chargebacks.