British banking major Royal Bank of Scotland (RBS) has introduced a new service that enables clients to temporarily freeze a lost or misplaced credit card.
All the Mastercard credit card customers can use the lock/unlock feature in the Royal Bank’s mobile app to instantly freeze their misplaced cards.
The customers re-activate their card once found, the bank said.
RBS freeze card capability enables strong security
The new service will reduce the number of cancelled cards. It will also eliminate the need to wait for a new card to arrive by post as a replacement of their cancelled card.
Additionally, the service will prevent the misuse of their credit cards when it is not in customers’ possession.
Royal Bank of Scotland head of short term borrowing Martin Wise said: “This new service gives customers even more control in managing their credit card.
“It will not only be more convenient for customers but will help reassure that a card is safe and secure even when out of sight.”
Other UK-based banks including Barclays, HSBC, Monzo and Metro bank are already offering this service.
Mastercard head of card issuing Kelly Devine said: “We all lead such busy lives and it’s easy to sometimes mislay your card. That moment when you realise your card is missing is worrying, even if you know that it hasn’t been stolen.
“We wanted to help customers address those security fears and give more convenience, so we are helping Royal Bank deliver functionality that will resonate with customers.”