Al Rajhi Bank, a Saudi Arabia-based Islamic bank, has deployed a dedicated payment service hub platform in collaboration with professional services company Accenture.
The newly launched payment services hub will regulate processes and operational efficiencies across the payment channels and also enhance the bank’s customer service.
It will also minimises risks and reduces time to market new products and quickly adapt to customer demands.
Al Rajhi Bank chief operating officer Waleed Al Mogbel said: “We are pleased to have launched our new Payments Services Hub in collaboration with Accenture. The new Hub will allow us to continue to deliver leading customer service, increase our operational efficiencies, and create differentiations across the payment value chain. This launch was a key step for Al Rajhi Bank and will further cement our leadership position in the Kingdom.
“Al Rajhi Bank, we will continue to provide our customers with leading services which effectively leverage today’s innovative technology. We are fully committed to this digital transformation program and, with Accenture’s support, we are in a better position to serve and meet the evolving needs of our customers.”
Accenture managing director and financial services lead in the Middle East and Turkey Amr Elsaadani added: “We are pleased to have been selected as Al Rajhi Bank’s trusted partner for this launch. We have worked with Al Rajhi Bank on the Hub from the initial concept development stage, through to implementation and we are proud to see its successful launch. We look forward to working with Al Rajhi Bank in the future and playing a key role in furthering this digital transformation.”