Mobile financial solutions firm Mahindra Comviva has released the new version of mobiquity Wallet, which comes with an embedded chatbot.
The new mobile application will offer an intuitive and intelligent conversational interface that helps banks to deliver an interactive and personalized experience to their customers, athe company said.
Mahindra Comviva head of mobile financial solutions Srinivas Nidugondi said: “Intelligent payments are the future. Chatbot will make transactions on the digital wallet as simple and seamless as conversing with friends on the social channels, removing complexities in registering for a digital wallet or making payments. Moreover, chatbots will help to improve banking ROIs by automating repeat value transactions as it replaces manned helpdesk.”
“The millennials are already attuned to using chats for almost everything, thanks to the advent of the likes of Google Assistant. Bots are already being used by futuristic banks to drive automation for backend processes. Our intention is to help them extend that to the consumer touch points as well,” he further added.
Mahindra Comviva, which added voice command payment to Mobiquity Wallet through Apple’s iOS 10 operating system in September 2016, said mobiquity Wallet 2.4 will provide chatbot based registration and payments services initially.
It plans to further expand the services to include context driven interactions as well as integrate artificial intelligence to drive the consumer journey.