NCR Corporation, a US-based omni-channel solutions provider, has launched a new suite of mobile-ready ATM solution that will help financial institutions transform retail banking and deliver omni-channel experiences.
The new NCR SelfServ 80 Series will feature a 19-inch multi-touch display that will offer tablet-like interactions, where consumers can swipe, pinch and zoom their way through transactions. It will also feature built-in video banking to offer personalized service, where customers will be assisted by a live teller right at the ATM.
Nearly 80% of the transactions typically completed inside a physical branch can be completed through a live video teller at an ATM, according to the company.
NCR vice president of financial services Jose Resendiz said: “Financial institutions need to be ready to offer the experience digital natives demand as they come of age and require more financial services. This launch fundamentally transforms the ATM to be perfectly aligned with how consumers want to bank and gives financial institutions a new way to realize omni-channel transformational strategies.”
NCR financial services senior vice president of sales Joao Perez said: “The adoption of this new solution is incredibly exciting. Several of the largest banks in the world, along with many community banks, have signed on for initial delivery contracts, with thousands of units installed to date.
“Customers appreciate the new platform, which is beautiful on the outside and full of powerful engineering on the inside. Many more continue to sign up as they look to deploy a future-proof solution that is ready to converge the physical and digital channels in a mobile-first world.”