Secure payments firm PCI Pal has introduced a new solution, called PCI Pal Digital, to offer security for transactions made via digital channels.
PCI Pal Digital integrates the company’s existing Agent Assist and IVR payment solutions. It is meant to provide contact centres and businesses with a secure setting for omnichannel payments.
Organisations can use the solution to offer secure payment options for digital engagement channels such as Webchat, email, SMS and social media. PCI Pal Digital is available via the company’s true-cloud platform.
PCI Pal CEO James Barham said: “As we see the increased adoption of digital channels within organisations, including both our partners and direct customers, we believe that now is the time to introduce our digital payment offering supplementing our existing Agent Assist and IVR solutions.
“The market is experiencing a shift towards digital engagement and as such we are creating the opportunity for our partners and customers to leverage payments within these newer sales and service channels.”
PCI Pal works by generating an URL that directs customers to a secure page after payment is requested on the preferred channel. On the secure page, customers will be able to safely enter their payment information.
A contact centre agent will be able to monitor the customer’s progress in real-time during the entire process.
Barham added: “As businesses add digital solutions to their customer engagement strategy, it will be important that they ensure adherence to increasingly stringent compliance and data privacy rules and regulations.
“With PCI Pal Digital, we are helping our customers move to this next phase of multichannel engagement without sacrificing customer experience or security.”