DBS has forged a strategic partnership with ComfortDelGro Taxi to enhance payment services for their customers in Singapore.
Following the agreement, the bank’s customers can book and pay for their ComfortDelGro taxi rides directly via an integrated in-app booking function on DBS PayLah!, an in-app payment in the ComfortDelGro Taxi Booking App.
They no longer will have to download an additional app to avail the booking and payment features offered by the ComfortDelGro Taxi Booking App.
The payment services deal follows the launch of DBS PayLah! in March this year, which enables taxi passengers to set DBS PayLah! as a default QR code payment option within the app.
DBS’ Singapore head of consumer banking group Jeremy Soo said, “ComfortDelGro Taxi is our first transport merchant partner to be onboarded onto the DBS PayLah! platform, joining others such as cinema exhibitor Golden Village and restaurant-reservation booking platform Chope.
“This marks a significant milestone in our journey to inject dynamism into our mobile ecosystem platform, where we leverage technology and artificial intelligence to proactively piece together individual journeys for our customers. In doing so, we can provide personalised nudges and contextualised offers, which they will welcome as thoughtful reminders.”
ComfortDelGro Taxi CEO Ang Wei Neng said: “We are glad to be the first transport operator to have the ComfortDelGro Taxi Booking App integrated into DBS PayLah! as we are always looking at ways to make taxi booking services more accessible to commuters.
“To help stop the spread of COVID-19, we also want to encourage commuters to switch to using in-app payments such as DBS PayLah! and to book a taxi through our apps so that contract tracing is easier.”
The two companies first partnered in 2017 to launch QR code payment for taxi rides, which allowed commuters in Singapore to use QR code payments widely in regularly transactions.
DBS noted that it has recorded nearly 20% of QR code transactions were conducted within the transport segment before the COVID-19 pandemic.