Wirecard, a Germany-based digital financial technology provider, has selected Astute Solutions’ chatbot software to power mobile payment product, boon by Wirecard.
The chatbot solution creates conversational interactions with customers, determining the intent of the request and the best answer from multiple data sources, including authored content, external sources and other business systems.
The new technology, Astute Bot, will enable boon users to get personalised service interactions via messaging interface.
Wirecard said that boon by Wirecard is the only mobile payment solution in Europe that is completely independent from any bank. The app enables users to make mobile, contactless payments at NFC-capable point of sale locations.
The payment application, introduced in 2015, is currently available in Germany, Austria, Netherlands, Belgium, Ireland, Spain, the UK, France, Switzerland, and Italy.
Both the firms are planning to offer the solution to more of Wirecard’s business clients.
Wirecard executive vice president of consumer solutions Georg von Waldenfels said: “By continuously expanding its value proposition, boon by Wirecard has become an advanced mobile payment ecosystem, which is far beyond payment-only.
“We are excited to soon be offering a further enhanced consumer interaction experience which is well advanced versus market standard.”
Astute Solutions senior vice president of global sales Richard Jones said: “Customers have higher expectations than ever before when it comes to simple, yet sophisticated, services.
“Boon users will be able to use Astute Bot to interact with the innovative services being offered how they want, when they want.”