Current shifts in customer behaviour, expectations, and the way customers deal with financial institutions and service providers have driven companies to start investing more time and attention to managing customer experience. Putting CX in an Asian context of diversity, shifting wealth to a much younger and dynamic customer demographic, and financial institutions’ pursuit of service quality and process excellence, Timetric is proud to announce its 2nd Annual Customer Experience in Financial Services (CXFS) Asai Awards for 2016. CXFS Asia brings together the most successful financial institutions that have hit the mark in trailblazing customer experience strategies and initiatives in building sustainable and effective CX strategies covering customer analysis, product differentiation, and channel management, altogether providing an engaging platform to discuss how institutions in the financial services sector can achieve a truly sophisticated yet realizable customer-centric organization.
Click here o request a copy of the agenda for the Customer Experience in Financial Services Summit and Awards.
The Customer Experience in Financial Services Summit and Awardsis organised by Timetric an independent provider of online data, analysis and advisory services on key growth economies and sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis & market intelligence.
A unique global brand, Timetric is renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years’ experience in the provision of authoritative, valued-added information, research and analysis, news services, research reports, conferences and other events.
Timetric is behind the leading financial services information portals, including Retail Banker International, Private Banker International, Cards International, Electronic Payments International, and the Insurance Intelligence Center.