2019 has been a year of uncertainty both from a political and economic standpoint which is casting a shadow over British businesses looking to grow. As Brexit continues to draw out, we observe caution around investment and confidence levels falling.
Yet, the classic British ‘keep calm and carry on attitude’ prevails. Small businesses are proving resilient, continuing to seek financial support from alternative, specialist finance providers to support their plans. For funders and brokers, this year has been one focused around responding to the changing needs of British businesses, whilst encouraging confidence and growth.
The financial services landscape has continued to adapt to this, with a market as competitive as ever. We have observed an increasing need for a hybrid approach to supporting SMEs and offering seamless service, with business owners wanting fully personalised offerings as well as integration between personal and digital channels. To meet this need, we have decided to invest.
The last year has seen the 1pm Group consolidating the strengths of our Group to make it easier for our customers and brokers to understand what we offer and how we can support our customers’ growth strategies. We are investing in technology to improve the productiveness and effectiveness of what we do alongside our continued investment in our people to provide that all-important personal service.
Looking ahead, 2020 will certainly be an interesting year as we respond to exiting the EU in the most positive way possible to continue promoting our industry’s solutions and encouraging UK businesses to continue investing in their futures.”