Friends Provident International (FPI) has implemented Munich Re’s ALLFINANZ Interview Server automated underwriting platform to streamline the policy application process, accelerate customer acquisition and improve customer service.
FPI expects the implementation of ALLFINANZ will lead to improved operational efficiency and faster turnaround times in underwriting. At the same time, it aims to provide advisors and expatriate customers with faster and more consistent underwriting decisions.
Marcus Gent, managing director, Middle East and Africa at FPI, said: “Our focus is on delivering a world class proposition to meet the complex needs of our mainly expatriate customer base. We constantly seek to improve the customer journey and improve customer service response times, which in turn motivate sales offices, advisers and partners. We selected Munich Re’s innovative ALLFINANZ Interview Server because of its international reputation for ease of use and flexibility.”
Paul Donnelly, executive vice president EMEA at Munich Re Automation Solutions, said: “By taking this step, FPI will further improve the response times of its award-winning customer service, while providing a foundation for a high-performance operation that can easily grow to process increasing volumes of new business.”