Generali UK has launched a mental health navigator service with help from Teladoc Health.
The navigator comes with no extra cost to the range of early intervention and rehabilitation services available via Generali’s group income protection policy.
- Expert assessment and signposting to appropriate services by mental health clinicians;
- Mental health condition and treatment reviews for better understanding of existing conditions or prescribed programmes, and
- Improve integration of an employers’ existing benefits, services and mental health policies.
The tool has already been rolled out in Canada and Australia. It is designed to identify the correct diagnosis and provide an action plan for those struggling with a range of mental health conditions.
Furthermore, when integrated into Generali’s care pathways, it can be tailored to individual employee requirements. It is available to all employees of Generali’s GIP policyholders and their families. In addition, the service can be used by those who want a better understanding of an existing condition or treatment programme.
Comments on the Generali mental health navigator
Colin Hawes, head of claims at Generali Employee Benefits UK, commented: “UK businesses and employees are currently bombarded with a confusing array of mental health support services: at last count, around 3,000 self-care apps are available for example. And pressure is increasingly being placed on Line Managers and Mental Health First Aiders to identify problems and appropriately signpost to relevant and useful solutions.
“It’s an incredibly complex landscape. In order to know where to turn, employees need to be first helped by mental health trained clinicians to understand the problem. Only then can they learn how to fix it. This is one of the ways the Best Doctors’ service is strengthening our mental health care pathway.”
Dominic Howard, director, Teladoc Health Europe, said: “For employers not only in the UK but globally, mental health is one of the biggest challenges facing their business currently. Our recent global mental health study revealed that over half of employees globally (55%) agree more should be done in their workplace to improve mental health, with more than a third (38%) saying they would be more productive at work if there was better mental health support.
“Our mental health navigator service can deliver employees the support they need on their terms, filling a critical gap in access to mental healthcare services for whatever issue they may be struggling with.”
Rita Fridella, president, LifeWorks and executive president, Morneau Shepell – Generali’s EAP and Total Wellbeing Partner added: “Mental health and wellbeing ecosystems are complex. A guiding hand will undoubtedly be welcomed by employees, helping them navigate their choices according to expertly assessed need. Success here relies on much needed collaboration between providers.
“That’s why LifeWorks, with its digital capabilities and clinical excellence, is delighted to be working closely with Generali and Best Doctors to help ensure employees are efficiently and appropriately supported.”