Intelligent texting platform and insurtech Hi Marley has debuted enhanced features for insurance during hurricane and wildfire season.
Following disasters, Hi Marley customers can text and begin the insurance claim conversation. They can receive proactive notifications, submit a claim by texting responses to FNOL questions, have ecosystem partners in the conversation, and also do it in their native language.
New Hi Marley features include:
- Proactive Notification: Carriers can let customers know about weather events and threats with real time updates;
- Automated First Notification of Loss (FNOL): Automated FNOL helps insureds report their claims via text. In addition, all information can be given to claims handlers to help people get back on their feet. All necessary data and responses are uploaded automatically;
- Ecosystem: 3rd party service partners are added into the insured’s text conversation, and
- AutoTranslate: This feature allows for real-time translation on both ends of the conversation, so communication is easy.
Mike Greene, CEO of Hi Marley, said: “We’re fortunate to work alongside our knowledgeable partners to create a communication platform built specifically for insurance carriers to deliver smarter tools, better business outcomes, and happier customers. Hi Marley is really just getting started; these latest features are only a few of the incredible capabilities our team has in the pipeline. We are continually inspired to deliver innovative solutions to our carriers because of their deep commitment to provide a better experience for their customers during life’s journey.”
Furthermore, John Miller, CTO at Hi Marley, added: “The vision from the start was to push the boundaries of insurance technology to provide a simple, modern communication platform for insurance. It is exciting to see this become reality with many of the new features being the direct result of collaboration and ideation with our customers. Our users are proving that with the right technology they can deliver an optimal customer experience without compromising quality and efficiency.”
Insurtech Hi Marley is based in the US and offers an AI-enabled conversation platform for the insurance industry.