LivePerson has been granted a patent for computer-based methods and apparatuses that authenticate user service requests from a social networking site. The patent describes a system that stores data representing messages and their originators, and compares attributes of user profiles to verify the authenticity of service requests. The system also generates response messages based on criteria within the messages and aggregates user profiles from multiple social networking websites. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on LivePerson, Speech recognition techniques was a key innovation area identified from patents. LivePerson's grant share as of September 2023 was 45%. Grant share is based on the ratio of number of grants to total number of patents.

Authenticating user service requests from social networking sites

Source: United States Patent and Trademark Office (USPTO). Credit: LivePerson Inc

A recently granted patent (Publication Number: US11777877B2) describes a computer-implemented method and system for monitoring and responding to messages posted on social networking websites. The method involves monitoring messages posted by a user on a first social networking website and identifying criteria within the messages associated with content that includes keywords corresponding to a third-party entity. Based on these criteria, a response message is generated that includes data for transmitting a service request to a designated recipient device and a link to connect the user's device to the third-party entity.

The method also involves retrieving a second user profile of the user from a second social networking website and aggregating it with the first user profile into an aggregated user profile stored in memory. The response message is then transmitted using the second social networking website indicated by the aggregated user profile.

The system includes one or more processors and memory storing instructions that, when executed, perform the method described above. The system can also authenticate the originating device and initiate a virtual chat session between the user's device and the designated recipient device based on the service request. Additionally, the response message may include advertisements corresponding to the content of the messages.

The patent also covers a non-transitory, computer-readable storage medium storing executable instructions that perform the method described above. The instructions can authenticate the originating device, initiate a virtual chat session, and store the messages in memory.

Overall, this patent describes a method and system for monitoring and responding to messages on social networking websites, allowing for targeted service requests and connections to third-party entities based on the content of the messages. The system can also aggregate user profiles from multiple social networking websites to enhance the response message and facilitate communication between users and designated recipients.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.