LivePerson has been granted a patent for systems and methods facilitating two-way communication sessions using serverless cloud-based functions. The technology involves executing custom logic to enhance conversational experiences during communication sessions between user devices and servers. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on LivePerson, Speech recognition techniques was a key innovation area identified from patents. LivePerson's grant share as of January 2024 was 45%. Grant share is based on the ratio of number of grants to total number of patents.

Facilitating two-way communication sessions using serverless cloud-based functions

Source: United States Patent and Trademark Office (USPTO). Credit: LivePerson Inc

A recently granted patent (Publication Number: US11888941B2) discloses a computer-implemented method and system for developing a conversational experience in a two-way communication session. The method involves receiving a function call with transmitted code associated with a serverless cloud-based function triggered by an event from the communication session. The code includes custom logic to generate outputs for the session, which are then transmitted back to the communication server for integration. The system dynamically allocates processing resources for code execution, analyzes data from the communication session, and can generate updated output data based on received updates.

Furthermore, the system can handle function termination triggers by either permanently executing the code or storing it for future use in subsequent communication sessions. The transmitted code can include custom logic for different events within the conversation and provide real-time natural language processing for specialized topics. The patent also covers a non-transitory computer-readable storage medium containing instructions for performing the disclosed operations. Overall, the patent aims to enhance conversational experiences in two-way communication sessions by leveraging serverless cloud-based systems and custom logic for efficient processing and output generation.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.