LivePerson had 21 patents in artificial intelligence during Q1 2024. LivePerson Inc filed patents in Q1 2024 for systems and methods for automated response to social queries, involving monitoring user queries and human responses on an electronic communication platform, applying machine learning algorithms to identify queries for automation, and either notifying a human or using an autonomous software agent to respond. Additionally, the patents relate to facilitating routing of communications by dynamically transferring messaging to a bot based on identified intents and tracking the bot’s performance during automation. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.

LivePerson grant share with artificial intelligence as a theme is 61% in Q1 2024. Grant share is based on the ratio of number of grants to total number of patents.

Recent Patents

Application: Systems, media, and methods for automated response to queries made by interactive electronic chat (Patent ID: US20240046374A1)

The patent filed by LivePerson Inc. describes systems, media, and methods for automated response to social queries. It involves monitoring user queries submitted to a vendor via an interactive chat feature, analyzing human responses, and applying machine learning algorithms to identify queries suitable for automation and responses likely to resolve them. The system can either notify a human agent or deploy an autonomous software agent to respond to the query automatically based on the identified responses.

The computer-implemented method outlined in the patent involves detecting user input, identifying queries using machine learning models, determining user status, and selecting appropriate responses to automatically transmit. The method utilizes machine learning models trained on previous interactions, decision trees, and algorithms to generate responses based on input variables. The system includes processors and storage mediums containing instructions for detecting, identifying, and executing responses to queries, considering user status and past interactions to provide tailored automated responses efficiently.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.