LivePerson had four patents in cybersecurity during Q4 2023. LivePerson Inc filed a patent for a framework enabling automatic user identification and authentication for secure multichannel communications. The system determines the user’s authentication state, executes authentication challenges based on rules, and updates the session based on the completion of these challenges. GlobalData’s report on LivePerson gives a 360-degreee view of the company including its patenting strategy. Buy the report here.

LivePerson grant share with cybersecurity as a theme is 50% in Q4 2023. Grant share is based on the ratio of number of grants to total number of patents.

Recent Patents

Application: Systems and methods for account synchronization and authentication in multichannel communications (Patent ID: US20230370449A1)

The patent filed by LivePerson Inc. describes a framework for automatic user identification and authentication to enable secure multichannel communications. The system determines the current authentication state of a user during a communication session with an end agent, identifies authentication challenges based on rules associated with the end agent, prompts the user to complete these challenges, and updates the authentication state accordingly. Additionally, the system can dynamically train a machine learning algorithm to predict authentication levels, request and provide identity information, validate credentials, and store identifiers for future authentication.

The method and system outlined in the patent aim to streamline and enhance the authentication process during communications between users and end agents across various platforms. By leveraging authentication rules, machine learning algorithms, and a range of authentication challenges, the system ensures a secure and seamless user experience. Furthermore, the ability to request, provide, and validate identity information, as well as store identifiers for future use, adds layers of security and convenience to the authentication process. Overall, the patent presents a comprehensive approach to user authentication in multichannel communications, emphasizing efficiency, security, and adaptability.

To know more about GlobalData’s detailed insights on LivePerson, buy the report here.

Data Insights


The gold standard of business intelligence.

Blending expert knowledge with cutting-edge technology, GlobalData’s unrivalled proprietary data will enable you to decode what’s happening in your market. You can make better informed decisions and gain a future-proof advantage over your competitors.


GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.