LivePerson had 28 patents in digitalization during Q4 2023. LivePerson Inc’s patents in Q4 2023 focus on enhancing communication sessions between users and automated bots through machine-readable labels, evaluating intent confusion in conversations, providing conversational websites or applications with dynamic content, delivering specialized media based on user interactions, and determining predictive model types for web pages. These innovations aim to improve user experience and engagement in online interactions. GlobalData’s report on LivePerson gives a 360-degreee view of the company including its patenting strategy. Buy the report here.

LivePerson grant share with digitalization as a theme is 39% in Q4 2023. Grant share is based on the ratio of number of grants to total number of patents.

Recent Patents

Application: Systems and methods for augmented communications using machine-readable labels (Patent ID: US20230419287A1)

The patent filed by LivePerson Inc. describes a framework for generating machine-readable labels to enhance communication sessions between users and automated bot agents. These labels are created in real-time during a communication session at a point-of-sale terminal, allowing for the initiation of an alternative communication channel between the user and the bot agent through a computing device. The labels encode user characteristics and session information, facilitating a seamless transition to the alternative channel while the original session is ongoing.

The method involves detecting users at a point-of-sale terminal, identifying user characteristics, initiating a communication session, dynamically generating machine-readable labels, presenting these labels at the terminal, receiving requests for alternative communication sessions, and facilitating these sessions. The system also includes features such as intent identification, automatic transfer of sessions to other agents, location encoding in labels for customized communication, handling payment requests, and the use of QR codes for labels. The patent aims to streamline communication processes, improve user-agent interactions, and provide a more efficient and personalized experience for users interacting with automated bot agents through various communication channels.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.