LivePerson had 13 patents in digitalization during Q1 2024. LivePerson Inc’s patents filed in Q1 2024 focus on automated response to social queries, utilizing machine learning algorithms to identify and resolve queries efficiently. Another patent involves storing expert profiles in a database and facilitating real-time communication sessions with experts based on search criteria. Additionally, the patents describe techniques for dynamically routing messages between bots and user devices during multi-channel communication sessions. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.

LivePerson grant share with digitalization as a theme is 38% in Q1 2024. Grant share is based on the ratio of number of grants to total number of patents.

Recent Patents

Application: Systems, media, and methods for automated response to queries made by interactive electronic chat (Patent ID: US20240046374A1)

The patent by LivePerson Inc. describes systems, media, and methods for automated response to social queries. It involves monitoring user queries submitted to a vendor via an interactive chat feature, analyzing human responses, and applying machine learning algorithms to identify queries suitable for automation and responses likely to resolve them. The system can either notify a human agent or deploy an autonomous software agent to respond to the query automatically based on the identified responses.

The computer-implemented method and system outlined in the patent focus on detecting user input, identifying queries using machine learning models, determining user status, and selecting appropriate responses to resolve queries. The models utilize decision trees, algorithms trained on past interactions, and machine logic to generate responses based on input variables. Additionally, the system can retrieve data from previous interactions to tailor responses to the user's status. The patent emphasizes the use of machine learning models and APIs to facilitate communication between systems and improve the efficiency of automated responses to social queries.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.