LivePerson had four patents in social media during Q2 2024. LivePerson Inc’s patent filed in Q2 2024 describes a framework for automated bots to process messages in real-time and determine whether to offer supplemental communications to users. The system involves an agent bot analyzing ongoing messages during a communication session to present an opt-in request for additional communications. If approved, the user’s contact information is used to facilitate a second session for opt-in confirmation, allowing for transmission of supplemental communications. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.
LivePerson had no grants in social media as a theme in Q2 2024.
Recent Patents
Application: Automated opt-in conversation systems (Patent ID: US20240113990A1)
The patent filed by LivePerson Inc. describes a framework for automated bots that process messages in real-time to determine if an opt-in offer for supplemental communications should be presented to the user. The system involves an agent bot analyzing ongoing messages during a first communication session to decide on presenting an opt-in request. If approved by the user, contact information is used to initiate a second communication session for opt-in confirmation and subsequent transmission of supplemental communications. The method includes dynamically updating the agent bot based on user interactions and intent detection from messages.
The system also involves an integration bot that facilitates the second communication session and monitors the approval of the opt-in request. Contact information, such as a phone number, is used for the second session, often through SMS messages. The patent outlines the real-time processing of messages, intent identification, and the transfer of communication sessions from live agents to the agent bot. Overall, the framework enables automated decision-making for presenting opt-in offers based on user interactions and streamlines the process of obtaining consent for supplemental communications.
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