Welcome to the July issue of Motor Finance. This month’s cover
story takes aim at customer relationship management (CRM) for
dealers. Many dealers, Brian Rogerson finds, have invested in shiny
CRM IT systems in order to make the most of their existing customer
base, but poor implementation in many cases means the investment is
a waste of time – and finance and insurance sales have suffered as
a result. See How not to lose that loving
feeling for a wide range of views and opinions on the
subject, and ways forward for both financiers and their dealer
Commission debit-backs have become a hot topic for financiers of
late, with the issue of how to reclaim commission paid to dealers
for finance contracts which were subsequently cancelled a sensitive
one, with the potential to harm relations between the two parties.
It seems that, more and more, funders are outsourcing the
collection of debit balances – see The claw-back
begins for more.
There may be some rare good news for fleet lessors, meanwhile,
with the government planning a ‘grandfathering’ system when it
introduces new rules on capital allowances next April, meaning that
cars on leases taken out before April 1 of next year will not come
under the new system See the news story, and Taxman offers
green incentive for company cars for the full story from
John Lewis, head of the BVRLA.
With best wishes for a profitable and enjoyable summer – in and
out of the office.
Motor Finance Issue: 45 – July 08
Published for the web: July 25 08 9:25
Last Updated: July 25 08 9:30