Netmarble has been granted a patent for a system and method that allows users to request and accept assistance through a chat session in an online application. The system includes graphical chat interfaces for users to communicate and request virtual resources or items, enhancing user interactions. GlobalData’s report on Netmarble gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Netmarble, Location-based parallel gaming was a key innovation area identified from patents. Netmarble's grant share as of April 2024 was 72%. Grant share is based on the ratio of number of grants to total number of patents.

Facilitating assistance requests through chat sessions in online applications

Source: United States Patent and Trademark Office (USPTO). Credit: Netmarble Corp

A recently granted patent (Publication Number: US11954508B2) discloses a system designed to streamline requests within an online application that facilitates user interactions through user interfaces. The system includes processors connected to electronic memory and is programmed to present graphical chat interfaces to enable textual communications between users. These interfaces are tailored for individual users, with a first graphical chat interface for one user and a second graphical chat interface for another. Users can input requests for virtual resources or items through these interfaces, which are then presented to the recipient user as textual communications through their respective graphical chat interface.

Furthermore, the system allows for responses to these requests, confirming the provision of virtual resources or items to the requesting user. The system can also extend these responses to other users within the application. The method, implemented in physical processors and electronic memory, follows a similar process of presenting graphical chat interfaces, receiving user inputs, and facilitating communication between users. Responses confirming the provision of virtual resources or items are also part of the method, ensuring that users receive the requested items. Overall, the system and method outlined in the patent aim to enhance user interactions within an online application by streamlining the process of requesting and providing virtual resources and items through tailored graphical chat interfaces.

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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.

GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.