Open Text had no grants in big data as a theme in Q2 2024.

Recent Patents

Application: Data processing systems and methods for controlling an automated survey system (Patent ID: US20240127274A1)

The patent filed by Open Text Corp. discloses data processing systems and methods for controlling an automated survey system. The system includes a processor, a data store storing transactions with metadata and voice recordings of inbound calls, and a computer-readable medium with instructions for generating a worklist for survey campaigns. The worklist includes transaction identification data and contact information for survey targets, allowing the automated survey system to conduct surveys based on the worklist.

The patent claims describe a data processing system for controlling automated surveys, comprising a processor, data store, and computer-readable medium. The system receives survey campaign information, executes the campaign based on trigger conditions, identifies transactions and survey targets, generates a worklist for conducting surveys, provides the worklist to the automated survey system, receives survey results, and stores the results in association with the transactions. This system enables efficient and automated survey management, ensuring that surveys are conducted based on specific trigger conditions and that results are stored accurately for analysis and further action.

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