Each month Retail Banker International’s independent editorial team focus their attention on key trends, markets and retail banks strategy. With relationships developed over 35 years they are able to source unique thinking and insight from key stakeholders in the industry.
Within this sample of our monthly publication is a Special Report on Social Media and a look at KBC Bank Ireland’s digital hubs. In the tightly regulated financial services industry it’s not surprising that VISA & Mastercard claim the top two places in RBI’s Top 100 financial institutions, however, with the shift of customer expectations banks are increasingly looking at Social Media channels as a way to deliver customer supports. Following on from this shift, RBI’s Briony Richter spoke with KBC Bank Ireland about how they find the balance between physical & digital worlds.
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