Customer Experience in Financial Services Summit and Awards 2017



Current shifts in customer behaviour, expectations, and the way customers deal with financial institutions and service providers have driven companies to start investing more time and attention to managing customer experience. Putting CX in an Asian context of diversity, shifting wealth to a much younger and dynamic customer demographic, and financial institutions’ pursuit of service quality and process excellence, Timetric is proud to announce its 3rd Annual Customer Experience in Financial Services (CXFS) Asia Awards for 2017. CXFS Asia brings together the most successful financial institutions that have hit the mark in trailblazing customer experience strategies and initiatives in building sustainable and effective CX strategies covering customer analysis, product differentiation, and channel management, altogether providing an engaging platform to discuss how institutions in the financial services sector can achieve a truly sophisticated yet realisable customer-centric organisation.

Click here to request a copy of the agenda for the Customer Experience in Financial Services Summit and Awards.

About Timetric

The Customer Experience in Financial Services Summit and Awards is organised by Timetric – an independent provider of online data, analysis and advisory services on key growth economies and sectors. We provide integrated information services covering risk assessments, forecasts, industry analysis & market intelligence.

A unique global brand, Timetric is renowned for innovative, independent thinking in financial services and professional services markets. We offer over 25 years’ experience in the provision of authoritative, valued-added information, research and analysis, news services, research reports, conferences and other events.

Timetric is behind the leading financial services information portals, including Retail Banker International, Private Banker International, Cards International, Electronic Payments International, and the Insurance Intelligence Center.


The Customer Experience in Financial Services Summit and Awards will welcome senior attendees from Local & Foreign Financial Institutions with direct functional relevance to customer experience, including heads and program leads for customer experience/engagement, marketing and brand management, customer service, service quality, digital/e-Business and channels management among others. The awards gala would recognize the most highly accomplished institutions and individuals who over the past 12 months have contributed significant progress in furthering customer experience in their respective organizations.

Timetric’s industry summits are attended by:


  • Retail Banks
  • Insurance Providers
  • Private Banks
  • Wealth Managers
  • Independent Financial Advisors
  • Card Issuers
  • Payment Providers
  • Insurers
  • Alternative Financial Service Providers

Functional Areas

  • Customer Experience/Engagement
  • Marketing & Brand Management
  • Customer Service
  • Service Quality
  • Digital, e-Business, Online, and Social Media
  • Channel Management

Join industry experts and Timetric analysts at the summit to explore the key opportunities, challenges and innovations in customer experience for the Asia-Pacific financial services industry in 2017 and beyond.








The CFXS Asia Awards mark an important continuum of Timetric’s regional awards for retail banking, wealth management, payments, and insurance, which recognise excellence by financial institutions in various geographies. The awards have been created to identify industry leaders and those individuals and organizations that are setting new standards in customer experience and engagement for the retail financial services sector.

The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business, regionally or globally; institutions that have made the most investment in people and systems to develop their business; institutions showing the most innovation in products/services; institutions with demonstrably superior client services; and institutions that have strengthened and extended the global reach of their brands.

Eligible institutions for the Customer Experience in Financial Services Awards include:

  • Retail Banks
  • Private Banks
  • Wealth Managers
  • Independent Financial Advisors
  • Card Issuers
  • Payment Providers
  • Insurers
  • Alternative Financial Services Providers (ie. Retailers, Telco’s)

Submissions for nominations to the Customer Experience in Financial Services Awards are open till 17 March 2017. From the nominations, institutions or individuals will be short-listed for each award. The final selection is made by Timetric’s judging panel, comprising independent specialists in the financial services and our editorial staff.

To request for the awards nomination pack or for further queries on the nomination process, please email

The 2017 CXFS Asia Awards’ 25 titles have been created to identify industry leaders and trailblazers that are setting new standards in customer experience for their respective organisations and client markets.

The 2017 CXFS Asia Awards open for nomination are:


Best CX Business Model

Best Product or Service Innovation

Best Brand Engagement

Best Customer Insight and Feedback Initiative

Best Employee Engagement Initiative

Best Business Change or Transformative Initiative


Best Customer Experience – Branch

Best Customer Experience – Mobile

Best Customer Experience – Website

Best Customer Experience – Call Centre

Best Use of Social Media

Best Omni-Channel Customer Experience


Best Technology Implementation – Back-Office

Best Technology Implementation – Front-End

Best Client On-boarding Initiative

Best Use of Data and Analytics


Best Customer Experience – Banking

Best Customer Experience – Insurance

Best Customer Experience – Wealth Management

Best Customer Experience – Cards

Best Customer Experience – Independent Financial Advisors

Best Customer Experience – Alternative Financial Service Providers (ie. Retailers, Telco’s, etc.)


Leadership in Customer Experience – Institution

Leadership in Customer Experience – Team

Leadership in Customer Experience – Individual


Download Presentations

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Contact Us

For Attendee Registrations:

Rozaini Salleh
+65 6383 4688

Award Nominations, Submissions and Speaker Enquiries:

Nurul Fitriyana - Conference Producer, APAC
+65 6411 2191

For awards nominations/submissions, please email:

Sponsorship Enquiries:

The Sponsorship Team

Or if you have a general inquiry about the Customer Experience in Financial Services Summit and Awards, you may contact the Timetric Asia office at