Retail Banking Conference & Awards 2018

The Waldorf Hilton   10-May-2018
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Retail Banking: London 2018 brought together major retail banks, FinTech companies, financial institutions and solution providers for a day of intense discussions, cutting edge research and the latest updates on challenges and developments in the retail banking sector.

As with all of our events, this conference was CPD certified allowing the attendees to earn up to 7 points towards their professional development and helping them and their organisation to keep skills and knowledge up to date.

The informative and inspiring keynote sessions and informal conversations provided a setting for our delegates to join other high-profile event guests in engaging discussions to share best practice. Key industry thinkers and doers met to debate the key issues of new regulations, digitalisation and tech innovations that are shaping the future of retail banking.


About

Retail Banking: London 2018 brought together high-street banks, new market entrants, financial professionals and industry disruptors in an active discussion of the key industry trends in order to find some solutions and and discuss and find practical solutions to the most pressing industry questions:
  • Open banking and the main results of the first stage implementation
  • How Millennials are shaping the future of payments
  • Artificial intelligence  and machine learning
  • Innovation in branch transformation
  • Digital security and cyber crime
  • RegTech – Leveraging  technology innovation to comply with regulation
  • Optimising customer experience in today’s competitive environment
  • Technophiles v Technophobes – meeting the needs of different customers

Attend

Details on how to attend Retail Banking: London 2019 will be shared in the future.


Testimonials

Judges

Venue

The Waldorf Hilton
This year’s Retail Banking event visited the iconic Waldorf Hilton in London’s West End, its central location and high end setting makes it a perfect choice for this event. Delegates experienced top rate service while enjoying the beautifully restored historic event spaces. The Waldorf Hilton, London is just a six minute walk from Covent Garden tube station which serves the Piccadilly Line. From here, take the tube to Green Park (three minutes) for Buckingham Palace or Piccadilly Circus (two minutes) for Regent Street shopping. Walk to Charing Cross station in only nine minutes for the Bakerloo and Northern Lines, where you can travel to London’s main shopping district of Oxford Circus and Bond Street in only two stops.


Speakers

Michael Allen, Chairman, M.A. Consulting Group Ltd.

Michael is Chairman of MA Consulting Group an independent company that specialises in digital and branch transformation for banks around the world. Founder of Allen International, he has 40 years experience in international marketing and over 30 years involvement in strategic design issues. He grew the company to be one of the largest privately owned design consultancies in Europe and world leader in financial services having worked for over 350 banks on all 5 continents.

Michael’s specialism in financial services has seen him direct a multitude of high profile banking projects with ABN AMRO Bank (Worldwide), National Commecial Bank (Saudi Arabia), Mashreq Bank (UAE), Standard Bank (South Africa), National Bank of Kuwait, Lloyds Banking Group (UK), Home Credit (Russia), National Bank of Greece, Intesa SanPaolo (CEE), Raffeisen International (CEE), Erste Bank (Austria), Standard Chartered
(Asia), BNP Paribas (France/Italy/Turkey), Akbank (Turkey), Itau-Unibanco (Brazil), Bancolombia (Colombia), Banamex (Mexico), CIBC (Canada), La Caixa (Spain), Allied Irish Bank (Ireland), Deutsche Bank (Germany/Spain), Garanti Bank (Turkey), ICICI
(India), AmBank (Malaysia), DBS (Singapore), Capitec (South Africa), ABSA (South Africa), Santander (Worldwide), HSBC (Brazil), and Virgin Money (UK).

Prior to forming Allen International, Michael was Managing Director or RPA Europe where he was responsible for all RPA’s European business. During his successful management of RPA Europe, he supervised a number of major financial services projects with Natwest Bank, Dutsche Bank (Spain) Yapi Kredi (Turkey), VSB Bank (Netherlands), Caja de Madrid (Spain) and Banco Popular Espanol (Spain). Michael has in-depth experience of marketing brands and managing corporate identity projects. Prior to joining RPA, he was Vice President and Deputy Managing Director at Landor
Associates.

Ida Brá Benediktsdottir, Managing Director of Retail Banking, Arion Bank

Ida Brá was born in 1976. Ida Brá was appointed managing director of Retail Banking in July 2017.

Ida Brá has worked for Arion Bank and its predecessor since 1999 when she joined the research department. She has held various positions within the Bank including, Head of Private Banking, Head of Financial Institutions, and Head of Corporate Communications. Ida Brá was managing director of Investment Banking from 2016 to 2017. Ida Brá served on the board of numerous companies, including Ólafsfjördur savings bank, AFL – savings bank, Landfestar Real Estate and HB Grandi hf. (listed on NASDAQ Iceland). Ida is currently vice chairman of the board of Vordur, Insurance Company.

Ida Brá graduated with a degree in business administration from University of Iceland in 1999 and has a Master’s in finance from the Erasmus University in Holland. She is also a certified stockbroker.

Douglas Blakey, Editor, Retail Banker International

Douglas Blakey is Group Editor, Consumer Finance at Verdict, chief of judges for the annual Retail Banker International Awards and lead market advisor for Verdict’s retail banking research division. This produces and maintains more than 50 market leading research reports and has undertaken bespoke consultancy projects for banks, vendors and their advisors. Douglas practiced as a solicitor in Scotland before moving into business information and analysis. He maintains an editorial advisory board of leading bank executives and is a regular guest banking analyst with BBC, NBC, New Statesman and other leading media.

 

 

Andrew Bud, Founder and CEO, iProov

Andrew Bud is founder and CEO of London-based iProov. iProov is the world leader in secure, usable face authentication for identity onboarding and online access.  Led by a team experienced in large-scale cloud services and advanced machine learning, iProov has been recognised by many awards from organisations including Finovate Europe, SINET, Citi, the NCSC and KPMG. iProov has ten granted patents on its technology, which has been adopted by large organisations worldwide.

Andrew is an experienced technology entrepreneur with a thirty-year career in mobile.  In 1999 he founded mBlox, now the world’s largest provider of SMS transmission for enterprise applications. As CEO, Andrew built the firm into a successful international telecoms business. From 2003, when he became Executive Chairman the company grew to annual revenues of over $100 million. He served on the Board until its sale in 2016.  Since 2008 Andrew has chaired MEF, the global trade association of the mobile ecosystem.

His earlier achievements include Europe’s first cordless data network and the mobile network of Omnitel Pronto Italia (now Vodafone Italia).

He has a degree in Engineering from the University of Cambridge and is a Fellow of the IET.

Pete Coleman, Head of Payments Operations, NatWest

Pete is Head of Payment Operations for NatWest and RBS.  An experienced practitioner, Pete has over 30 years experience in Change and Technology for Financial Service organisations including Nationwide Building Society, HBOS, Intelligent Finance and Co-operative Bank.

As Head of Payment Operations Pete leads teams in multiple locations across the globe and is responsible for delivering the end to end payment process for domestic and cross border payments.  Prior to this role Pete led Service Delivery within the NatWest / RBS Technology team, transforming the organisation to a UK-centric customer focused bank.  Within two years Pete reduced the number and impact from IT major incidents by over 70%.

Before joining NatWest / RBS in 2015 Pete was part of the team that rescued the Co-operative Bank from failure in 2014.  He concurrently laid the foundations for remediating technology risks and shaped the digital strategy. Programmes delivered included 7 Day Current Account Switching, a new mobile app and a regulator approved  IT strategy aligned to the restructured business.

At Nationwide Pete was Head of Transformation with responsibility for over 1500 business and IT change professionals.  His delivery successes included reducing ISA application processing time from over four weeks to two days.

Marc Corbalan, Global Head of Product Management, Vocalink Analytics

Marc Corbalan brings with him over 15 years’ data analytics and product experience. As Global Head of Solutions Consulting, Marc focuses on working with customers to create solutions to solve their problems, on product strategy, and on the implementation of Vocalink Analytics products.

Before joining Vocalink Marc was a start-up founder and held senior product roles at Experian and Verizon.

Marc holds a Master’s degree in Data Telecommunications and Networks from the University of Salford and a BSc in Physics from the University of Zaragoza.

Marc is also a London Fellow at the Start-up Leadership Programme.

Tony Crane, Director, Customer Experience, Bank of Ireland

Tony is a highly experienced business leader with over 20 years’ experience in financial services. Tony started his career as a cashier in 1996 and he has since worked at a senior level across all product lines and within all consumer channels for some of the UK’s most distinguished financial services brands.

His industry expertise incorporates retail, investment, retirement, mainstream mortgage and equity release markets as well as advised and non-advised distribution within the consumer, intermediary and business to business segments.

Tony is now leading the Customer Experience team at the Bank of Ireland UK which involves oversight of the teams within product and proposition, partnership, data and analytics, marketing, PR and customer outcomes. Immediately prior to joining the Bank of Ireland Tony led the work on the day 2 Mortgage and Investment proposition for Williams & Glyn (RBS) and acted in a Non-Executive capacity in the launch of two FinTech start-up’s (both social-enterprises)

Paolo De Carli, Head of Digital Workflows and Capabilities, CH, Credit Suisse

Paolo is a high performing IT delivery manager with over 25 Years of experience in financial industry’s IT application development. He started as application developer in the private banking IT area and has evolved to experienced and reliable project manager as well as manager of several complex IT delivery programs leading large IT teams. In his IT Senior Management Director role he is successfully contributing since four years many highly innovative solutions to Credit-Suisse’s strategic Digitalization program, some of them deployed worldwide, but also achieving significant cost reductions due to the implementation of fully automated client onboarding processes as example. One of the innovative digital solutions in Paolo’s IT responsibility was last year’s launch of the Digipigi digital moneybox in Switzerland.

Bruce Fullerton, Vice President, Performance Enablement & Program Delivery, P&CB, Royal Bank of Canada

Bruce Fullerton is the Vice President, Performance Enablement & Program Delivery, Royal Bank of Canada reporting to Jacqui Allard, SVP, Head of Strategy, Performance Enablement & Marketing, Personal and Commercial Banking. He has worked in the financial services sector for over 19 years.

Prior to his most recent appointment to Vice President, Mr. Fullerton helped drive the transformation of Caribbean Banking, while serving as a key member of Business Management Operating Committee (BMOC) and the Caribbean Governance Committee (CGC), and a director of RBC Royal Bank Trinidad (Ltd).

Mr. Fullerton was also previously the Head, Performance Management, Personal and Commercial Banking, reporting to the Head of Strategy and Strategic Performance Management, Personal and Commercial Banking. In that role, Mr. Fullerton was accountable for the oversight of Canadian Banking’s performance management and strategic communications – identifying opportunities, driving execution excellence and ongoing benefit realization, ensuring Canadian Banking achieved its short and mid term goals.

During his career, Mr. Fullerton worked in various roles within head office in Toronto and on several key business initiatives including the transformation of small buisness and helping to drive the execution of RBC’s U.S Strategy. He has also spent many years directly dealing with clieints in his role as Commercial Account Manager for Royal Bank.

Over this time, he built a strong network across Canadian Banking which he will fully leverage to help Performance Enablement & Program Delivery achieve its mid-long term goals and objectives.

Sarah Häger, Head of Open Banking Community, Nordea

Sarah (Häger) is Head of Open Banking Community at Nordea creating and driving the community experience between Nordea and FinTechs. Sarah has extensive experience in Cash Management from working with large corporations and institutions in various positions and geographies.

 

 

 

 

Peter D. Hahn, Dean, Henry Grunfeld Professor of Banking, The London Institute of Banking and Finance

Peter (‘Pete’) Hahn joined The London Institute of Banking & Finance in 2016 as the Henry Grunfeld Professor of Banking and Dean from City University of London’s Cass Business School.  Pete joined Cass in 2004 as a PhD student in finance, completed 2008, was awarded a Fellowship from the Foundation of Management Education and the UK Economic & Social Research Council 2007-2009, and joined the full-time faculty in 2009.  In 2009, Dr Hahn also became Senior/Special Advisor to the Banking Sector at the UK Financial Services Authority and continued in this role at the Bank of England until 2014 while teaching finance and banking subjects at Cass.  Prior to returning to academia, Pete enjoyed a twenty plus year career in banking, lastly as Citi’s Senior Corporate Finance Officer for the UK where he was also a Managing Director and member of the bank’s London based operating committee.  He has worked in various areas of consumer, corporate and investment banking businesses in North America and Europe with his first banking position in a branch office of the Société Générale in France while a student. Professor Hahn has a BA from Drew University and an MBA from New York University (US) and is a Fellow of the UK Higher Education Academy (teaching), completed a Post Graduate Teaching Certificate, and the International Business Schools Teaching Programme at SDA Boconni business school in Italy.  He has been questioned many times by Parliament, is regularly interviewed by the BBC, and often cited in business publications.

Tomas Hazleton, Chief Risk and Compliance Officer, CivilisedBank

Tomas is a highly experienced risk and regulation executive with over 25 years of experience implementing and enhancing governance, risk and compliance arrangements for banks and investment firms in London and New York, oftentimes as the organisation’s first Chief Risk Officer.

Tomas joined challenger bank CivilisedBank in February 2018 as its Chief Risk & Compliance Officer where he is currently helping to build the bank and prepare it for launch. Previously, Tomas held senior risk management roles with several UK firms, including C. Hoare & Co, Threadneedle, GAM, Bank of America Merrill Lynch and AllianceBernstein. While based in New York, he held senior roles at General Motors Asset Management, DTCC and Citigroup.

Soon after arriving in the UK in 2006, Tomas became a founding member of the UK Investment Management Association’s Operational Risk Working Group and later served on its Prudential Risk Advisory Group and Risk & Regulation Committee. He is currently a member of the European Risk Management Council.

Tomas received his MBA from Columbia Business School, where he has served on the advisory boards of the Chazen Institute for Global Business and the Center for International Business Education & Research (CIBER), and also received a B.A. in Economics from Rutgers College in New Jersey.

Fredrik Hedberg, Co-founder and CTO, Tink

Fredrik Hedberg is co-founder and CTO of Tink, a fintech with the goal of helping people understand their finances, empowering them to make smarter decisions and ultimately bringing financial happiness. Founded in 2012, Tink’s award-winning consumer app has now gained over 500 000 users in Sweden. Since 2017, the underlying technology including account aggregation and personal finance management is being licensed, enabling banks to create next-generation banking services.

Prior to Tink, Fredrik founded Telavox AB, a telecommunications technology company that today is the largest enterprise VoIP carrier in the Nordics. Fredrik has also served in various engineering capacities for companies such as Novell (Boston), Aspiro (Oslo) and Farallon Capital Management (San Francisco), the world’s 12th largest hedge fund.

Robert Johnston, Software Director, UK & Ireland, NCR Corporation

Robert is NCR’s UK Software Director for the Financial Industry, working with financial institutions to drive their customer experience and payments platforms as they engage with consumers in multiple channels, such as mobile, online, ATMs and in branches. Since joining NCR in 2004, Robert has looked after the marketing of a portfolio of our financial self-service products. This included leading the marketing for the original SelfServTM ATM program from its inception, through the development phase to the product launch in 2008. More recently he has been involved with the concept creation and introduction of a number of software solutions, most notably for CxBanking. Robert moved across to our UK team in 2015 to assist in bringing these new solutions and concepts to our customers. Previously, Robert had a successful spell in motor racing engineering in the late 80’s, followed by several years in the digital mapping and Geographical Information Systems (GIS) industry and then a period in telecommunications product management with Agilent Technologies.

Michelle Kent, UK Director of Digital, Santander

Michelle Kent is the Director of Digital at Santander UK. Michelle has worked in Retail Financial Services since she graduated from University. Her early career was spent in marketing and she moved into digital 10 years ago.  Since joining Santander, Michelle has held a number of digital roles and now has overall responsibility for the UK digital channels including santander.co.uk in addition to online and mobile banking plus involvement in global digital transformation. Michelle is passionate about the effective use of digital technology and data to enhance customer experiences and achieve commercial success.

 

 

Ricky Knox, CEO and Founder, Tandem Bank

Ricky Knox is a serial entrepreneur and investor. He has built five technology disruptors in fintech and telecoms, each of which also does a bit of good for the world. Ricky is currently building the customer champion digital bank of the future, but has previously disrupted remittances with Azimo and Small World (the 6th largest remitter in the world), FX and Mobile Telecoms.  Ricky is also Managing Partner at Hexagon Partners, a specialist private equity firm which invests in Financial Technology.

 

 

 

Kristofer le Sage de Fontenay, Head of Financial Services, Capgemini Consulting

Kris has consulted with some of the biggest establishments in Financial Services as well as many of the new challengers.  Priding himself in delivering technology enabled business benefits at large scale, as well as taking advantage of the Fintech environment and deploying innovative business solutions.  With over 20 years of business consulting experience, Kris offers a wealth of knowledge within Financial Services.  Initially specialising in business improvement and cost reduction, and later, focusing on business transformation underpinned by technology.  Since joining Capgemini Consulting, Kris has built a dynamic and exciting FS Consulting practice driven to take advantage of new dynamics in the FS industry.  Some of his favourite subject matters are what Open Banking will really mean to the FS industry and how to take advantage of the thriving Fintech industry. Living in London with his family, Kris loves all the good things London offers, theatre, football (only the Chelsea FC version) and great restaurants.  But being of true Viking origin (Icelandic) he also relishes adventures hiking and deep open water diving.

Alex Letts, Founder and Chief Unbanking Officer, U

Alex is the Founder of U. After reading Classics at Oxford, he trained in consumer advertising and then founded his own advertising agency which was sold to Publicis in 1997. Alex then raised $50m to create a reinsurance trading exchange. This was sold to the Qatari Financial Centre in 2010.  Alex founded Ffrees in mid 2011, an early digital alternative to the banking sector’s current accounts. The company then built its own fintech platform so that a premium current account, called U, could be accessed by anyone, regardless of financial or social status. U was launched in late 2016 and now has over 50,000 customers.

 

 

Sue Lewis, Chair, Financial Services Consumer Panel

Sue chairs the Financial Services Consumer Panel. She is a Trustee of StepChange debt charity and of The People’s Pension. She is also a member of the Chartered Insurance Institute Professional Standards Board, the Chartered Banker Professional Standards Board, and the Fair Banking assessment panel.  Her overseas work includes consultancy advice on financial education, financial inclusion and consumer protection regulation.

Sue spent most of her career as a senior civil servant, advising Government Ministers on a range of policy issues including financial services, early years, children and young people, and gender equality.

Scott Liddell, Head of Channel and Digital, CYBG

Scott is a technology leader with over 25 years of experience across a number of industries including telecoms, media and banking working in delivery and architecture roles. Before joining CYBG, Scott spent almost 12 years working for Sky TV, latterly working on the programme that delivered SkyQ.

Scott has been running the Channel and Digital function in CYBG since September 2017 and has been focussed on building out the digital platform. This has included the launch of new mobile apps, a new web servicing channel, the B Credit Card and a new omnichannel sales platform.

 

Jason Maude, Head of Customer Analytics, Starling Bank

Jason Maude is a coder, coach, debater, and public speaker. He has over a decade of experience working in the financial sector, primarily in creating and delivering software. He is passionate about creating teams and explaining complex technical concepts to those who are convinced that they won’t be able to understand them. He currently works at Starling Bank as one of their lead engineers and host of the Starling podcast.

 

 

 

Christoph Müller, Head of License Management, CH, Credit Suisse Switzerland

Christoph is an innovation leader with over 25 years of experience in the banking industry. He started as an advisor for private banking clients and covered different roles over the years from project leader to leading teams within Sales Management, Digitalization and Product management. Despite the different roles, the focus on delivering outstanding client experience for private customer was and is the passion of his work.

Christoph was the project leader to launch the first digital moneybox in Switzerland called Digipigi in September 2017. Due to the huge success of Digipigi, Christoph is now responsible to sell Digipigi within a license agreement to other banks abroad.

Gavin O’Rourke, Managing Director, BCS Consulting

Gavin is a Managing Director and head of Technology and Digital Service Line at BCS Consulting. He has over 20 years’ experience in consulting, where he has specialised in delivering complex business and technology transformation programmes in Retail and Corporate banks.

 

 

 

 

Joe Parkin, Head of Wealth and Retail, UK, Ireland and the Channel Islands, iShares, Blackrock

Joe Parkin is Head of UK Wealth and Retail at iShares, where he is responsible for the distribution of BlackRock’s passive business in the UK, which includes sales and relationships with private banks, wealth managers, advisers, discretionary clients, D2C and adviser platforms, and digital clients. This includes the distribution of iShares ETFs, BlackRock Index Funds and BlackRock passive solutions.

Mr Parkin’s previous roles at BlackRock included acting as Chief of Staff for the iShares business in EMEA, and overseeing and coordinating iShares’ relationships with key financial institutional clients across EMEA, including bank and insurance groups.

Prior to joining BlackRock in April 2012, Mr Parkin worked at Goldman Sachs for 6 years. During that time he worked within Private Wealth Management (PWM), where he assisted in building out Goldman Sachs’ footprint in the emerging markets, and Goldman Sachs Asset Management, where he was in UK Discretionary Sales.

Mr Parkin has a BA in Economics & Philosophy from Leeds University.

Michelle Prance, Director of Strategy and Innovation, Lloyds Banking Group

Michelle has over 18 years’ experience in financial services, transforming strategic plans into evidenced customer value.  As a leader and an influencer in digital transformation she has established organisational agility across multi-national and private organisations through operating models committed to innovation.  Michelle’s purpose is to explore the possibilities that things can be better, she believes collaboration ignites innovation and technology is an enabler to meet customer’s needs of simple frictionless products – ‘jobs to be done’. She is an agile practitioner driving continuous learning and service improvements through control of risks, data, customer insights and open feedback loops. She advocates that great companies and great products are enabled by people with different skills and working styles, from different backgrounds that are given the freedom to work through challenge. Michelle has a proven record of building world class teams with great diversity of thought and is motivated by a clear purpose over profit.

Graham Reynolds, Commercial Director, Redwood Bank

Graham has over 25 years’ experience in banking, working across a number of different fields. He has held senior roles at both RBS and Nat West, including Managing Director of Global Transaction Services for the Bank’s entire SME business.

Prior to that he was a Regional Managing Director of Commercial Banking. Most recently Graham held senior positions at Metro Bank and was its Head of Commercial Operations. This role included building the commercial proposition, developing new products and creating the operating model.

 

 

Briony Richter, Reporter, Retail Banker International

Briony Richter is currently a business reporter for Retail Banker International, writing across three financial titles. Previously she worked for Tim Farron MP during the local and general elections in 2017. She graduated from the University of Aberdeen in 2014 with a BA in History.

 

 

 

 

Ramki Sankaranarayan, Managing Director, Digital Channels and Adoption, Barclays

Ramki leads product management of digital channels for Barclays UK, looking after strategy, customer experience and commercial performance. Prior to Barclays, Ramki worked for a mix of startups and big firms like Nokia, Verizon and BT, in product engineering and product management roles, launching new customer faving products at scale. Ramki studied computer science engineering, marketing and business administration.

 

 

 

Abe Smith, Founder and CEO, Dealflo

Abe has a record of 20 years of leadership in the financial services and fintech sectors. As the founder and CEO of Dealflo, he has overseen the growth of the company which now processes over $20bn transactions pa.

Prior to Dealflo, Abe built and sold a series of fintech ventures including: Proficient Europe (data analytics-driven customer engagement), Geneva Partners (technology brokerage), and Atomic (financial management tools), helping create over $1billion of shareholder value in the process.

 

 

Peter Theunis, Managing Director Europe, BPC Banking Technologies

Peter Theunis is leading the sales and delivery teams within BPC Payment Technologies, a Swiss-based solution provider in area of cards, retail payments, mobile payments, digital banking and instant payments. Peter has over 20 years of experience in finance and FinTech, working with customers in different regions having different needs. Before BPC, Peter had leadership roles in internationally recognised FinTech companies like Integri, Clear2pay and TAS Group. Peter is a passionate innovator in payments arena and is always looking to create win-win situations between all the stakeholders in the ecosystem.

 

 

Jim Wadsworth, UK Product Director , Vocalink

With engineering degrees from Cambridge University and more than 20 years’ experience in the payments industry, Jim has run businesses for market leaders such as NatWest, Barclaycard, JP Morgan and Vodafone.  He has also led start-ups such as Simpay. He has a strong track record of successfully building, launching and managing innovative payments products and businesses.

There is a common thread that has run through Jim’s career to date; one where strategy meets innovation. Jim has brought his strategic skillset to the table for businesses that are in search of the next game-changer in payments technology. His career has progressed in tandem with a payments landscape that has evolved rapidly over the past two decades.

Jim thrives on bringing bold ideas to life, and on driving results.  He joined Vocalink in 2012 as he saw the huge potential that the business represented. Since then he has led Vocalink’s core UK business; and he has developed strategic propositions for the business across areas such as alternative payments (mobile, digital), payments systems access (PayPort) and data insights (Vocalink Analytics), delivering on our vision to shape the global payments landscape and positioning Vocalink as a true payments innovator.

Nick White, Vice President, Product and Marketing, Digital Banking Group, Fiserv

As a passionate believer that technological change always brings opportunity, Nick White has been building digital services in the mobile, media and fintech space for over 20 years.   Having worked with some of the worlds most admired brands including Virgin, Vodafone, and Barclays, Nick has helped create successful customer-focused digital propositions as well as help define and build the enabling B2B fintech capabilities required to transform the pace of innovations within financial services.  Nick is VP Product and Marketing for FinKit, a division of the Fiserv Digital Banking Group and is currently leading the roll out of FinKit for Open Banking globally, a fully managed service to enable banks to get compliant and stay compliant with Open Banking regulations.

 

 

 

 

Are you interested in speaking at this year’s event? If so, please contact Daniel Dowson:

T. +44 (0) 207 936 6648
E.daniel.dowson@compelo.com


Sponsors


Headline Partner

Vocalink

We’re Vocalink, a global payments partner to banks, corporates and governments. This year we became part of the Mastercard group, joining the family of one of the most widely recognised and respected technology companies in the world.

Together we’re redrawing the lines of what’s possible in payments by bringing bank account and card-based payments under one roof, enabling payment innovation and choice.

We’ve been at the heart of payments for over 50 years, designing, building and operating world-class payment systems. We’re driven by a goal to deliver unmatched flexibility, security and resilience in payments. And as a technology company, we connect individuals, businesses and organisations around the world, powering economies and empowering people to make payments whenever they want, wherever they want and however they want. For us it’s all about offering solutions that meet our customers’ payment needs and delivering superior value for all of our stakeholders: shareholders, financial institutions, merchants, governments, businesses, and consumers.

Every person and business in the UK benefits from Vocalink’s technology and payment expertise, while our real-time technology continues to reach more and more people globally. We process everything from salaries and state benefits, to household bills and cash withdrawals – in fact, last year alone our network of 70,000 ATMs helped customers withdraw £140 billion. In total we processed over 11 billion transactions with a value of £6 trillion.


https://www.vocalink.com/

Silver Partner

BPC Banking Technologies

Founded in 1995, headquartered in Switzerland, BPC Banking Technologies is a leading payment solutions provider  with up to 200 clients in over 70 countries globally.

It is the architect and developer of SmartVista – the complete e-payments solution delivering: high performance authorization switching and routing, ATM and POS management, card management, advanced fraud prevention, loyalty program management, card personalization and production, billing and merchant management, microfinance, integrated internet and mobile banking. SmartVista’s flexible, menu-driven product development approach helps capture market opportunity as it occurs.

For more information, visit the Company’s website at www.bpcbt.com


http://www.bpcbt.com/

Bronze Partner

Credit Suisse

Founded in 1856, Credit Suisse has a global reach with operations in about 50 countries and 47,170 employees from over 150 different nations.

Our strategy builds on Credit Suisse’s core strengths: its position as a leading wealth manager, its specialist investment banking capabilities and its strong presence in our home market of Switzerland. We seek to follow a balanced approach to wealth management, aiming to capitalize on both the large pool of wealth within mature markets as well as the significant growth in wealth in Asia Pacific and other emerging markets, while also serving key developed markets with an emphasis on Switzerland.


https://www.credit-suisse.com/us/en.html

Bronze Partner

Dealflo

Dealflo is the leading provider of financial agreement automation services to the financial services sector, transforming the way financial agreement processes are managed.

Dealflo provides a configurable platform incorporating advanced multi-country ID verification, bank checks, documentary checks, anti-impersonation, anti-fraud, electronic signature, digital signature, vaulting and securitisation services.

Through a single integration, Dealflo automates every stage of the end-to-end agreement process, delivering:

  • Increased sales
  • Increased efficiencies
  • Reduced cost
  • Decreased carbon
  • Stronger evidence
  • Improved compliance
  • Reduced risk

Dealflo processes more than $20bn of financial transactions annually across leading financial services providers, including: BNP Paribas, Santander, Société Générale, Bank of Ireland, Secure Trust Bank, Investec & FirstRand Bank.


https://www.dealflo.com/

Bronze Partner

Fiserv

Fiserv drives innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management and Insights & Optimization. A global leader in financial services technology, Fiserv is a FORTUNE 500 company and is on the FORTUNE Magazine “World’s Most Admired Companies®” list.

Our solutions deliver intelligent experiences in banking, payments, engagement and security – experiences that help more than 12,000 banks, credit unions, billers, mortgage lenders and leasing companies, brokerage and investment firms, and other business clients provide financial services at the speed of life. Visit fiserv.com to learn more.


https://www.fiserv.com/international/customer-channel-management/online-banking/finkit-open-banking.aspx

Bronze Partner

NCR

NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.


https://www.ncr.com/

Bronze Partner

Tink

Tink creates the banking services of tomorrow, through helping banks bring insights, actionable advice and financial products to their customers today. We’re here to transform the industry by building an entirely new customer experience.

Our offering consists of easy-to-use APIs, providing account aggregation, payment capabilities, financial advice and product recommendations in a single platform that can be integrated across all channels. Our products are offered as a managed service and have been market-proven on Tink’s 500 000 users via our own award-winning consumer app, live in Sweden since 2013.


https://www.business.tink.se

Panel Partner

BCS Consulting

 At BCS Consulting we work exclusively with clients across financial services.

Our portfolio includes a varied range of multinational and UK banks, smaller banks, asset managers, insurance firms and payment and card companies.

Across our 170+ strong team of permanent consultants, we have deep domain knowledge in Retail and Corporate Banking, Capital Markets, Risk and Finance.

For more information about us, our work, our thinking and our ‘Expect Excellence’ approach, please visit bcsconsulting.com


https://www.bcsconsulting.com/

Panel Partner

iProov

iProov is a fast-growing London-based provider of services to authenticate online and mobile users in an extremely easy, highly secure and device-independent way.  It verifies online users to support the KYC requirements of AML4 and PSD2, and provides SCA to meet the needs of PSD2.  iProov addresses these needs by means of face verification, and its focus on effective spoof prevention as the core challenge for this technology has made it the market leader. Its uniquely effective liveness technology, coupled with its very high-performance face matcher, are today in live use for authenticating users to their ID documents in a range of onboarding and KYC applications, by customers such as Rabobank and DNB.  iProov was the invited industry speaker on technology to the UK FCA 2016 conference on combating financial crime, and has been awarded top prizes by Citi, HDFC, SINET and the UK Government’s National Cyber-Security Centre.


https://www.iproov.com/

Table Host

Emirates NBD

Company profile coming soon…


https://www.emiratesnbd.com/en/

Table Host

Pure Point

PurePoint Financial is a division of MUFG Union Bank, N.A., a proud member of the Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. As the next evolution in the financial services industry, PurePoint® Financial is the modern way to save − online, over the phone or in person. Using a hybrid-digital model, PurePoint offers market-leading CD and savings rates, no monthly fees and all the flexibility and convenience of online banking with 24/7 access from your computer, tablet or mobile devices. PurePoint also offers Financial Centers at select locations staffed by knowledgeable team members who are committed to delivering exceptional experience.


https://www.purepoint.com/

In association with

CPD Certified

As with all of our events, Retail Banking: London 2018 is CPD certified, allowing you to earn up to 7 points towards your professional development and helping you and your organisation to keep skills and knowledge up to date.


https://cpduk.co.uk/

Become an Event Sponsor

Gain worldwide exposure and meet your marketing objectives by sponsoring one of our high profile industry events. Compelo provide the perfect platform to target industry leaders and influencers and showcase your products and services in an exclusive forum. Our events will allow you to ensure maximum return on investment and the opportunity to assert yourself as a leader within your industry. We offer a wide range of sponsorship packages from the exclusive platinum package, to exhibitor, networking function, reports and awards sponsorship options.

Are you interested in a sponsorship package at this year’s event? If so, please contact Ray Giddings:
T. +44 (0) 203 096 2585
E. ray.giddings@compelo.com



Awards

ELIGIBLE INSTITUTIONS FOR THE RETAIL BANKING CONFERENCE & AWARDS 2018 INCLUDE:

Following on from the success of last years event, Retail Banking London Awards  2018 took place in London on 10th May to celebrate the Retail Banking sector. Please see the this year’s winners in the tab above

Should you have any questions regarding the awards, please contact Vicki Greenwood:

T. +44 (0) 20 3096 2580

E. vicki.greenwood@compelo.com

 

 


African Retail Bank of the Year

Capitec

First National SA

Standard Bank SA

Standard Chartered

North American Retail Bank of the Year

Bank of America

Citigroup

Chase

Royal Bank of Canada

European Retail Bank of the Year

ING

Intesa SanPaolo

Nordea

Santander

Middle East Retail Bank of the Year

Arab Bank Jordan

Emirates NBD

Hapoalim Israel

Qatar National Bank

Latin American Retail Bank of the Year

Banco do Brasil

BBVA

Santander

Scotiabank

Asia Pacific Retail Bank of the Year

DBS

Maybank

SBI

Standard Chartered

Best Branch Strategy

CIBC

DBS

ICICI Bank

Lloyds Banking Group

Best Use of Online Banking

Emirates NBD

Synchrony Bank

USAA

Best Mobile Banking Strategy

ICICI Bank

PKO Poland

Royal Bank of Canada

Standard Chartered Bank Korea

Best Payment Innovation

Ecobank

ICICI Bank

Israel Discount Bank

Standard Chartered Bank Korea

Best Use of Digital Marketing and Social Media

Capital One

Citigroup

Emirates NBD

Nationwide

Best Use of Data Analytics

Barclays

Capital One

ICICI Bank

Natwest for Cora

Best Customer Facing Technology

Arion Bank

ICICI Bank

Israel Discount Bank

Royal Bank of Canada

Best Digital Strategy

BBVA

Ecobank

Emirates NBD

ICICI Bank

Best IT Transformation

Arion Bank

ICICI Bank

Open Bank Santander

Zions Bancorporation, USA

IT Innovation of the Year

Arion Bank

ICICI Bank

Nordea Bank

Product Innovation of the Year

Credit Suisse

Ecobank

Emirates NBD

Most Disruptive Innovation of the Year

Arion Bank

DreamQuark

Emirates NBD

ICICI Bank

Starling Bank for Market Place

Best Non-Bank Disruptor

Circle

Moneybox

Revolut

Yolt

Banking Launch of the Year

Chetwood

ClearBank

Redwood Bank

Retail Banking Security Innovation of the Year

BBVA

NatWest and VocaLink

Nordea

Rabobank

Best Service Innovation

Arion Bank

Emirates NBD

N26

PurePoint Financial

Excellence in Customer Centricity

Emirates NBD

KBC for MyCar

Metro Bank

Best Self Service Strategy

AirBank

Akbank

CTBC Bank

ING

Best Digital Onboarding Strategy

Fidor

Metro Bank

N26

National Australia Bank

Diversity and Inclusion

Bank of America

Barclays

Citi Bank

Lloyds Bank

Best Open Banking

BBVA

HSBC

Lloyds

Retail Banker of the Year

Winner to be announced on the evening

Global Bank of the Year

Winner to be announced on the evening


The winners of the 2018 awards were…

African Retail Bank of the Year

Standard Bank

North American Retail Bank of the Year

Royal Bank of Canada

European Retail Bank of the Year

Santander

Middle East Retail Bank of the Year

Emirates NBD

Latin America Bank of the Year

Scotiabank

Asia Pacific Retail Bank of the Year

DBS

Best Branch Strategy

CIBC

Best Use of Online Banking

Emirates NBD

Best Mobile Banking Strategy 

Standard Chartered Korea

Best Payment Innovation 

Israel Discount Bank

Best Use of Digital Marketing and Social Media

Nationwide

Best Use of Data Analytics

ICICI Bank

Best Costumer Facing Technology

Royal Bank of Canada

Best Digital Strategy

Ecobank

Best IT Transformation

Zions Bank

IT Innovation of the Year

Nordea

Product Innovation of the Year

Credit Suisse

Most Disruptive Innovation of the Year

Arion Bank

Best Non-Bank Competitor

Revolut

Banking Launch of the Year

Redwood Bank

Banking Security Innovation of the Year

NatWest

Best Service Innovation 

MUFG for PurePoint

Excellence in Customer Centricity

KBC

Best Self Service Strategy

ING

Best Digital Onboarding Strategy

Metro Bank

Diversity & Inclusion

Lloyds Bank

Best Open Banking

BBVA

Global Retail Bank of the Year

Bank of America

Retail Banker of the Year

Suvo Sarkar, Emirates NBD

 

 


Agenda

Retail Banking: London 2018 

This year’s agenda is available below.

 


Download Agenda

Download Presentations

Thank you for attending the conference.

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Contact Us

Speaking Enquiries

Daniel Dowson
+44 (0) 20 7936 6648
daniel.dowson@compelo.com

Delegate Enquiries

Carlo Mancini
+44 (0) 20 3096 2582
carlo.mancini@compelo.com

Sponsorship Enquiries

Ray Giddings
+44 (0) 203 096 2585
ray.giddings@compelo.com

General & Award Enquiries

Rachel Archer
+44 (0) 20 7936 6591
rachel.archer@compelo.com

Images