Retail Banking Conference & Awards 2018

The Waldorf Hilton   10-May-2018
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In association with

Retail Banking: London 2018 will bring together major retail banks, FinTech companies, financial institutions and solution providers for a day of intense discussions, cutting edge research and the latest updates on challenges and developments in the retail banking sector.

As with all of our events, this conference is CPD certified allowing you to earn up to 7 points towards your professional development and helping you and your organisation to keep skills and knowledge up to date.

The informative and inspiring keynote sessions and informal conversations provide a setting for you to join other high-profile event guests in engaging discussions to share best practice. Key industry thinkers and doers will meet to debate the key issues of new regulations, digitalisation and tech innovations that are shaping the future of retail banking.


Retail Banking: London 2018 brings together high-street banks, new market entrants, financial professionals and industry disruptors in an active discussion of the key industry trends in order to find some solutions and and discuss and find practical solutions to the most pressing industry questions:
  • Open banking and the main results of the first stage implementation
  • How Millennials are shaping the future of payments
  • Artificial intelligence  and machine learning
  • Innovation in branch transformation
  • Digital security and cyber crime
  • RegTech – Leveraging  technology innovation to comply with regulation
  • Optimising customer experience in today’s competitive environment
  • Technophiles v Technophobes – meeting the needs of different customers


Attend Retail Banking: London 2018 to:

  • Get access to exclusive research on the retail banking industry
  • Discover new case studies and benchmark your strategy against your competitors
  • Meet and build relationships with senior influencers across the industry

If you are interested in attending, please contact Carlo Mancini:
T. +44 (0) 203 096 5761


  • Banks & Industry Associations: £1250
  • Finacial Service Providers, Technologies & Fintechs: £1950


Terms and Conditions
Changes and Cancellation
We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes. Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate that are received a month prior to the event will be subject to a 20% cancellation charge. Delegates cancelling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.

Force Majeure
We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond Compelo’s control.




The Waldorf Hilton
This year’s Retail Banking event see’s us visit the iconic Waldorf Hilton in London’s West End, its central location and high end setting makes it a perfect choice for this event. Delegates will experience top rate service while enjoying the beautifully restored historic event spaces. The Waldorf Hilton, London is just a six minute walk from Covent Garden tube station which serves the Piccadilly Line. From here, take the tube to Green Park (three minutes) for Buckingham Palace or Piccadilly Circus (two minutes) for Regent Street shopping. Walk to Charing Cross station in only nine minutes for the Bakerloo and Northern Lines, where you can travel to London’s main shopping district of Oxford Circus and Bond Street in only two stops.
We are pleased to say that we have secured a number of bedrooms at the Waldorf Hilton at a preferential rate for delegates of the event.
  • Queen Guest Bedroom, including breakfast – £266.00 including VAT

If you would like to book a room, please click here.

For further information please contact Melissa Coulter on

Alternatively, if you would like a list of alternative hotels in the nearby area, please contact Rachel Archer on


Michael Allen, Chairman, M.A. Consulting Group Ltd.

Michael is Chairman of MA Consulting Group an independent company that specialises in digital and branch transformation for banks around the world. Founder of Allen International, he has 40 years experience in international marketing and over 30 years involvement in strategic design issues. He grew the company to be one of the largest privately owned design consultancies in Europe and world leader in financial services having worked for over 350 banks on all 5 continents.

Michael’s specialism in financial services has seen him direct a multitude of high profile banking projects with ABN AMRO Bank (Worldwide), National Commecial Bank (Saudi Arabia), Mashreq Bank (UAE), Standard Bank (South Africa), National Bank of Kuwait, Lloyds Banking Group (UK), Home Credit (Russia), National Bank of Greece, Intesa SanPaolo (CEE), Raffeisen International (CEE), Erste Bank (Austria), Standard Chartered
(Asia), BNP Paribas (France/Italy/Turkey), Akbank (Turkey), Itau-Unibanco (Brazil), Bancolombia (Colombia), Banamex (Mexico), CIBC (Canada), La Caixa (Spain), Allied Irish Bank (Ireland), Deutsche Bank (Germany/Spain), Garanti Bank (Turkey), ICICI
(India), AmBank (Malaysia), DBS (Singapore), Capitec (South Africa), ABSA (South Africa), Santander (Worldwide), HSBC (Brazil), and Virgin Money (UK).

Prior to forming Allen International, Michael was Managing Director or RPA Europe where he was responsible for all RPA’s European business. During his successful management of RPA Europe, he supervised a number of major financial services projects with Natwest Bank, Dutsche Bank (Spain) Yapi Kredi (Turkey), VSB Bank (Netherlands), Caja de Madrid (Spain) and Banco Popular Espanol (Spain). Michael has in-depth experience of marketing brands and managing corporate identity projects. Prior to joining RPA, he was Vice President and Deputy Managing Director at Landor

Douglas Blakey, Editor, Retail Banker International

Douglas Blakey is Group Editor, Consumer Finance at Verdict, chief of judges for the annual Retail Banker International Awards and lead market advisor for Verdict’s retail banking research division. This produces and maintains more than 50 market leading research reports and has undertaken bespoke consultancy projects for banks, vendors and their advisors. Douglas practiced as a solicitor in Scotland before moving into business information and analysis. He maintains an editorial advisory board of leading bank executives and is a regular guest banking analyst with BBC, NBC, New Statesman and other leading media.



Andrew Bud, Founder and CEO, iProov

Andrew Bud is founder and CEO of London-based iProov. iProov is the world leader in secure, usable face authentication for identity onboarding and online access.  Led by a team experienced in large-scale cloud services and advanced machine learning, iProov has been recognised by many awards from organisations including Finovate Europe, SINET, Citi, the NCSC and KPMG. iProov has ten granted patents on its technology, which has been adopted by large organisations worldwide.

Andrew is an experienced technology entrepreneur with a thirty-year career in mobile.  In 1999 he founded mBlox, now the world’s largest provider of SMS transmission for enterprise applications. As CEO, Andrew built the firm into a successful international telecoms business. From 2003, when he became Executive Chairman the company grew to annual revenues of over $100 million. He served on the Board until its sale in 2016.  Since 2008 Andrew has chaired MEF, the global trade association of the mobile ecosystem.

His earlier achievements include Europe’s first cordless data network and the mobile network of Omnitel Pronto Italia (now Vodafone Italia).

He has a degree in Engineering from the University of Cambridge and is a Fellow of the IET.

Pete Coleman, Head of Payments Operations, NatWest

Pete is Head of Payment Operations for NatWest and RBS.  An experienced practitioner, Pete has over 30 years experience in Change and Technology for Financial Service organisations including Nationwide Building Society, HBOS, Intelligent Finance and Co-operative Bank.

As Head of Payment Operations Pete leads teams in multiple locations across the globe and is responsible for delivering the end to end payment process for domestic and cross border payments.  Prior to this role Pete led Service Delivery within the NatWest / RBS Technology team, transforming the organisation to a UK-centric customer focused bank.  Within two years Pete reduced the number and impact from IT major incidents by over 70%.

Before joining NatWest / RBS in 2015 Pete was part of the team that rescued the Co-operative Bank from failure in 2014.  He concurrently laid the foundations for remediating technology risks and shaped the digital strategy. Programmes delivered included 7 Day Current Account Switching, a new mobile app and a regulator approved  IT strategy aligned to the restructured business.

At Nationwide Pete was Head of Transformation with responsibility for over 1500 business and IT change professionals.  His delivery successes included reducing ISA application processing time from over four weeks to two days.

Tony Crane, Director, Customer Experience, Bank of Ireland

Tony is a highly experienced business leader with over 20 years’ experience in financial services. Tony started his career as a cashier in 1996 and he has since worked at a senior level across all product lines and within all consumer channels for some of the UK’s most distinguished financial services brands.

His industry expertise incorporates retail, investment, retirement, mainstream mortgage and equity release markets as well as advised and non-advised distribution within the consumer, intermediary and business to business segments.

Tony is now leading the Customer Experience team at the Bank of Ireland UK which involves oversight of the teams within product and proposition, partnership, data and analytics, marketing, PR and customer outcomes. Immediately prior to joining the Bank of Ireland Tony led the work on the day 2 Mortgage and Investment proposition for Williams & Glyn (RBS) and acted in a Non-Executive capacity in the launch of two FinTech start-up’s (both social-enterprises)

Paolo De Carli, Head of Digital Workflows and Capabilities, CH, Credit Suisse

Paolo is a high performing IT delivery manager with over 25 Years of experience in financial industry’s IT application development. He started as application developer in the private banking IT area and has evolved to experienced and reliable project manager as well as manager of several complex IT delivery programs leading large IT teams. In his IT Senior Management Director role he is successfully contributing since four years many highly innovative solutions to Credit-Suisse’s strategic Digitalization program, some of them deployed worldwide, but also achieving significant cost reductions due to the implementation of fully automated client onboarding processes as example. One of the innovative digital solutions in Paolo’s IT responsibility was last year’s launch of the Digipigi digital moneybox in Switzerland.

Bruce Fullerton, Vice President, Performance Enablement & Program Delivery, P&CB, Royal Bank of Canada

Bruce Fullerton is the Vice President, Performance Enablement & Program Delivery, Royal Bank of Canada reporting to Jacqui Allard, SVP, Head of Strategy, Performance Enablement & Marketing, Personal and Commercial Banking. He has worked in the financial services sector for over 19 years.

Prior to his most recent appointment to Vice President, Mr. Fullerton helped drive the transformation of Caribbean Banking, while serving as a key member of Business Management Operating Committee (BMOC) and the Caribbean Governance Committee (CGC), and a director of RBC Royal Bank Trinidad (Ltd).

Mr. Fullerton was also previously the Head, Performance Management, Personal and Commercial Banking, reporting to the Head of Strategy and Strategic Performance Management, Personal and Commercial Banking. In that role, Mr. Fullerton was accountable for the oversight of Canadian Banking’s performance management and strategic communications – identifying opportunities, driving execution excellence and ongoing benefit realization, ensuring Canadian Banking achieved its short and mid term goals.

During his career, Mr. Fullerton worked in various roles within head office in Toronto and on several key business initiatives including the transformation of small buisness and helping to drive the execution of RBC’s U.S Strategy. He has also spent many years directly dealing with clieints in his role as Commercial Account Manager for Royal Bank.

Over this time, he built a strong network across Canadian Banking which he will fully leverage to help Performance Enablement & Program Delivery achieve its mid-long term goals and objectives.

Peter D. Hahn, Dean, Henry Grunfeld Professor of Banking, The London Institute of Banking and Finance

Peter (‘Pete’) Hahn joined The London Institute of Banking & Finance in 2016 as the Henry Grunfeld Professor of Banking and Dean from City University of London’s Cass Business School.  Pete joined Cass in 2004 as a PhD student in finance, completed 2008, was awarded a Fellowship from the Foundation of Management Education and the UK Economic & Social Research Council 2007-2009, and joined the full-time faculty in 2009.  In 2009, Dr Hahn also became Senior/Special Advisor to the Banking Sector at the UK Financial Services Authority and continued in this role at the Bank of England until 2014 while teaching finance and banking subjects at Cass.  Prior to returning to academia, Pete enjoyed a twenty plus year career in banking, lastly as Citi’s Senior Corporate Finance Officer for the UK where he was also a Managing Director and member of the bank’s London based operating committee.  He has worked in various areas of consumer, corporate and investment banking businesses in North America and Europe with his first banking position in a branch office of the Société Générale in France while a student. Professor Hahn has a BA from Drew University and an MBA from New York University (US) and is a Fellow of the UK Higher Education Academy (teaching), completed a Post Graduate Teaching Certificate, and the International Business Schools Teaching Programme at SDA Boconni business school in Italy.  He has been questioned many times by Parliament, is regularly interviewed by the BBC, and often cited in business publications.

Fredrik Hedberg, Co-founder and CTO, Tink

Fredrik Hedberg is co-founder and CTO of Tink, a fintech with the goal of helping people understand their finances, empowering them to make smarter decisions and ultimately bringing financial happiness. Founded in 2012, Tink’s award-winning consumer app has now gained over 500 000 users in Sweden. Since 2017, the underlying technology including account aggregation and personal finance management is being licensed, enabling banks to create next-generation banking services.

Prior to Tink, Fredrik founded Telavox AB, a telecommunications technology company that today is the largest enterprise VoIP carrier in the Nordics. Fredrik has also served in various engineering capacities for companies such as Novell (Boston), Aspiro (Oslo) and Farallon Capital Management (San Francisco), the world’s 12th largest hedge fund.

Michelle Kent, UK Director of Digital, Santander

Michelle Kent is the Director of Digital at Santander UK. Michelle has worked in Retail Financial Services since she graduated from University. Her early career was spent in marketing and she moved into digital 10 years ago.  Since joining Santander, Michelle has held a number of digital roles and now has overall responsibility for the UK digital channels including in addition to online and mobile banking plus involvement in global digital transformation. Michelle is passionate about the effective use of digital technology and data to enhance customer experiences and achieve commercial success.



Alex Letts, Founder and Chief Unbanking Officer, U

Alex is the Founder of U. After reading Classics at Oxford, he trained in consumer advertising and then founded his own advertising agency which was sold to Publicis in 1997. Alex then raised $50m to create a reinsurance trading exchange. This was sold to the Qatari Financial Centre in 2010.  Alex founded Ffrees in mid 2011, an early digital alternative to the banking sector’s current accounts. The company then built its own fintech platform so that a premium current account, called U, could be accessed by anyone, regardless of financial or social status. U was launched in late 2016 and now has over 50,000 customers.



Scott Liddell, Head of Channel and Digital, CYBG

Scott is a technology leader with over 25 years of experience across a number of industries including telecoms, media and banking working in delivery and architecture roles. Before joining CYBG, Scott spent almost 12 years working for Sky TV, latterly working on the programme that delivered SkyQ.

Scott has been running the Channel and Digital function in CYBG since September 2017 and has been focussed on building out the digital platform. This has included the launch of new mobile apps, a new web servicing channel, the B Credit Card and a new omnichannel sales platform.


Jason Maude, Head of Customer Analytics, Starling Bank

Jason Maude is a coder, coach, debater, and public speaker. He has over a decade of experience working in the financial sector, primarily in creating and delivering software. He is passionate about creating teams and explaining complex technical concepts to those who are convinced that they won’t be able to understand them. He currently works at Starling Bank as one of their lead engineers and host of the Starling podcast.




Christoph Müller, Head of License Management, CH, Credit Suisse Switzerland

Christoph is an innovation leader with over 25 years of experience in the banking industry. He started as an advisor for private banking clients and covered different roles over the years from project leader to leading teams within Sales Management, Digitalization and Product management. Despite the different roles, the focus on delivering outstanding client experience for private customer was

and is the passion of his work.

Christoph was the project leader to launch the first digital moneybox in Switzerland called Digipigi in September 2017. Due to the huge success of Digipigi, Christoph is now responsible to sell Digipigi within a license agreement to other banks abroad.

Pol Navarro, Digital Innovation and Transformation Director, TSB Bank

Pol Navarro is currently Digital Innovation & Transformation Director at TSB Bank as well as a Keynote & Associate Professor of Executive Master in Digital Business at ESADE Business School. Pol is also a Board member of Innocells, the hub of new digital ventures of Banco Sabadell. As its Corporate Venturing arm, Innocells focuses on venture building, strategic venture capital and digital strategy.

He was previously Head of Digital Transformation at Banco Sabadell, where he led all the activity related to digital channels and commerce, new customer services and innovation. Pol has been responsible for the digital transformation of the bank, and involved in the launch of BStartup, a Fintech start-up accelerator based in Barcelona. Pol is a highly qualified digital business, customer service and ecommerce strategist, and a recognised thought leader who has spoken internationally on several banking, mobile and internet conferences. He studied Computer Science at Universidad Autónoma de Barcelona and has an MBA from Universitat Oberta de Catalunya, and also Executive Management from IESE Business School.

Gavin O’Rourke, Managing Director, BCS Consulting

Gavin is a Managing Director and head of Technology and Digital Service Line at BCS Consulting. He has over 20 years’ experience in consulting, where he has specialised in delivering complex business and technology transformation programmes in Retail and Corporate banks.






Joe Parkin, Head of Wealth and Retail, UK, Ireland and the Channel Islands, iShares, Blackrock

Joe Parkin is Head of UK Wealth and Retail at iShares, where he is responsible for the distribution of BlackRock’s passive business in the UK, which includes sales and relationships with private banks, wealth managers, advisers, discretionary clients, D2C and adviser platforms, and digital clients. This includes the distribution of iShares ETFs, BlackRock Index Funds and BlackRock passive solutions.

Mr Parkin’s previous roles at BlackRock included acting as Chief of Staff for the iShares business in EMEA, and overseeing and coordinating iShares’ relationships with key financial institutional clients across EMEA, including bank and insurance groups.

Prior to joining BlackRock in April 2012, Mr Parkin worked at Goldman Sachs for 6 years. During that time he worked within Private Wealth Management (PWM), where he assisted in building out Goldman Sachs’ footprint in the emerging markets, and Goldman Sachs Asset Management, where he was in UK Discretionary Sales.

Mr Parkin has a BA in Economics & Philosophy from Leeds University.

Abe Smith, Founder and CEO, Dealflo

Abe has a record of 20 years of leadership in the financial services and fintech sectors. As the founder and CEO of Dealflo, he has overseen the growth of the company which now processes over $20bn transactions pa.

Prior to Dealflo, Abe built and sold a series of fintech ventures including: Proficient Europe (data analytics-driven customer engagement), Geneva Partners (technology brokerage), and Atomic (financial management tools), helping create over $1billion of shareholder value in the process.



Jim Wadsworth, UK Product Director , Vocalink

With engineering degrees from Cambridge University and more than 20 years’ experience in the payments industry, Jim has run businesses for market leaders such as NatWest, Barclaycard, JP Morgan and Vodafone.  He has also led start-ups such as Simpay. He has a strong track record of successfully building, launching and managing innovative payments products and businesses.

There is a common thread that has run through Jim’s career to date; one where strategy meets innovation. Jim has brought his strategic skillset to the table for businesses that are in search of the next game-changer in payments technology. His career has progressed in tandem with a payments landscape that has evolved rapidly over the past two decades.

Jim thrives on bringing bold ideas to life, and on driving results.  He joined Vocalink in 2012 as he saw the huge potential that the business represented. Since then he has led Vocalink’s core UK business; and he has developed strategic propositions for the business across areas such as alternative payments (mobile, digital), payments systems access (PayPort) and data insights (Vocalink Analytics), delivering on our vision to shape the global payments landscape and positioning Vocalink as a true payments innovator.

Nick White, Vice President, Product and Marketing, Digital Banking Group, Fiserv

As a passionate believer that technological change always brings opportunity, Nick White has been building digital services in the mobile, media and fintech space for over 20 years.   Having worked with some of the worlds most admired brands including Virgin, Vodafone, and Barclays, Nick has helped create successful customer-focused digital propositions as well as help define and build the enabling B2B fintech capabilities required to transform the pace of innovations within financial services.  Nick is VP Product and Marketing for FinKit, a division of the Fiserv Digital Banking Group and is currently leading the roll out of FinKit for Open Banking globally, a fully managed service to enable banks to get compliant and stay compliant with Open Banking regulations.


Gary Wilkinson, Chief Executive Officer, Redwood Bank

Gary is the Chief Executive Officer and Co-Founder of Redwood Bank, Britain’s newest business bank specialising in lending and savings.

Gary has 30 years’ experience within financial services, in both the banking and building society sectors. He has held senior positions at Alliance & Leicester Plc, Nationwide Building Society and Newcastle Building Society before joining Pensions Bank in September 2010 as Chief Executive Officer.

The assets and undertaking of Pensions bank was then transferred to Cambridge & Counties Bank, which obtained a new banking licence in 2012, with Gary as its Chief Executive Officer.

As well as being the Chief Executive Officer of Redwood Bank, which obtained its banking licence in 2017, he is currently also a Non-Executive Director and Chair of the Risk Committee of Hinckley & Rugby Building Society.



Are you interested in speaking at this year’s event? If so, please contact Daniel Dowson:

T. +44 (0) 207 936 6648


Headline Sponsor


We’re Vocalink, a global payments partner to banks, corporates and governments. This year we became part of the Mastercard group, joining the family of one of the most widely recognised and respected technology companies in the world.

Together we’re redrawing the lines of what’s possible in payments by bringing bank account and card-based payments under one roof, enabling payment innovation and choice.

We’ve been at the heart of payments for over 50 years, designing, building and operating world-class payment systems. We’re driven by a goal to deliver unmatched flexibility, security and resilience in payments. And as a technology company, we connect individuals, businesses and organisations around the world, powering economies and empowering people to make payments whenever they want, wherever they want and however they want. For us it’s all about offering solutions that meet our customers’ payment needs and delivering superior value for all of our stakeholders: shareholders, financial institutions, merchants, governments, businesses, and consumers.

Every person and business in the UK benefits from Vocalink’s technology and payment expertise, while our real-time technology continues to reach more and more people globally. We process everything from salaries and state benefits, to household bills and cash withdrawals – in fact, last year alone our network of 70,000 ATMs helped customers withdraw £140 billion. In total we processed over 11 billion transactions with a value of £6 trillion.

Gold Sponsor

Sword Apak

Delivering real-time business intelligence and technical innovation in a single integrated product, Aurius is the next-generation core banking solution from Sword Apak. Aurius has been created with the retail and commercial banking sectors in mind; the system redefines core banking technology and will transform the way you do business.

With over 35 years’ experience as a leading provider of financial systems, Sword Apak Aurius (part of the Sword Group) developed its Aurius solution using its extensive knowledge of working within the banking technology sector. Sword Apak delivers business-focused and technically advanced solutions to a range of banking and financial services institutions.

Silver Sponsor

BPC Banking Technologies

Founded in 1995, headquartered in Switzerland, BPC Banking Technologies is a leading payment solutions provider  with up to 200 clients in over 70 countries globally.

It is the architect and developer of SmartVista – the complete e-payments solution delivering: high performance authorization switching and routing, ATM and POS management, card management, advanced fraud prevention, loyalty program management, card personalization and production, billing and merchant management, microfinance, integrated internet and mobile banking. SmartVista’s flexible, menu-driven product development approach helps capture market opportunity as it occurs.

For more information, visit the Company’s website at

Brand Sponsor

Credit Suisse

Founded in 1856, Credit Suisse has a global reach with operations in about 50 countries and 47,170 employees from over 150 different nations.

Our strategy builds on Credit Suisse’s core strengths: its position as a leading wealth manager, its specialist investment banking capabilities and its strong presence in our home market of Switzerland. We seek to follow a balanced approach to wealth management, aiming to capitalize on both the large pool of wealth within mature markets as well as the significant growth in wealth in Asia Pacific and other emerging markets, while also serving key developed markets with an emphasis on Switzerland.

Brand Sponsor


Dealflo is the leading provider of financial agreement automation services to the financial services sector, transforming the way financial agreement processes are managed.

Dealflo provides a configurable platform incorporating advanced multi-country ID verification, bank checks, documentary checks, anti-impersonation, anti-fraud, electronic signature, digital signature, vaulting and securitisation services.

Through a single integration, Dealflo automates every stage of the end-to-end agreement process, delivering:

  • Increased sales
  • Increased efficiencies
  • Reduced cost
  • Decreased carbon
  • Stronger evidence
  • Improved compliance
  • Reduced risk

Dealflo processes more than $20bn of financial transactions annually across leading financial services providers, including: BNP Paribas, Santander, Société Générale, Bank of Ireland, Secure Trust Bank, Investec & FirstRand Bank.

Brand Sponsor


Fiserv drives innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management and Insights & Optimization. A global leader in financial services technology, Fiserv is a FORTUNE 500 company and is on the FORTUNE Magazine “World’s Most Admired Companies®” list.

Our solutions deliver intelligent experiences in banking, payments, engagement and security – experiences that help more than 12,000 banks, credit unions, billers, mortgage lenders and leasing companies, brokerage and investment firms, and other business clients provide financial services at the speed of life. Visit to learn more.

Brand Sponsor


NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Brand Sponsor


Tink creates the banking services of tomorrow, through helping banks bring insights, actionable advice and financial products to their customers today. We’re here to transform the industry by building an entirely new customer experience.

Our offering consists of easy-to-use APIs, providing account aggregation, payment capabilities, financial advice and product recommendations in a single platform that can be integrated across all channels. Our products are offered as a managed service and have been market-proven on Tink’s 500 000 users via our own award-winning consumer app, live in Sweden since 2013.

Panel Sponsor


iProov is a fast-growing London-based provider of services to authenticate online and mobile users in an extremely easy, highly secure and device-independent way.  It verifies online users to support the KYC requirements of AML4 and PSD2, and provides SCA to meet the needs of PSD2.  iProov addresses these needs by means of face verification, and its focus on effective spoof prevention as the core challenge for this technology has made it the market leader. Its uniquely effective liveness technology, coupled with its very high-performance face matcher, are today in live use for authenticating users to their ID documents in a range of onboarding and KYC applications, by customers such as Rabobank and DNB.  iProov was the invited industry speaker on technology to the UK FCA 2016 conference on combating financial crime, and has been awarded top prizes by Citi, HDFC, SINET and the UK Government’s National Cyber-Security Centre.

In association with

CPD Certified

As with all of our events, Retail Banking: London 2018 is CPD certified, allowing you to earn up to 7 points towards your professional development and helping you and your organisation to keep skills and knowledge up to date.

Become an Event Sponsor

Gain worldwide exposure and meet your marketing objectives by sponsoring one of our high profile industry events. Compelo provide the perfect platform to target industry leaders and influencers and showcase your products and services in an exclusive forum. Our events will allow you to ensure maximum return on investment and the opportunity to assert yourself as a leader within your industry. We offer a wide range of sponsorship packages from the exclusive platinum package, to exhibitor, networking function, reports and awards sponsorship options.

Are you interested in a sponsorship package at this year’s event? If so, please contact Ray Giddings:
T. +44 (0) 203 096 2585



Following on from the success of last years event, Retail Banking London will again be holding its Awards in 2018 to celebrate the Retail Banking sector. Nominations are now closed for this year’s awards, and the finalists can be viewed on the next tab.

Should you have any questions regarding the awards, please contact Vicki Greenwood:

T. +44 (0) 20 3096 2580




African Retail Bank of the Year


First National SA

Standard Bank SA

Standard Chartered

North American Retail Bank of the Year

Bank of America



Royal Bank of Canada

European Retail Bank of the Year


Intesa SanPaolo



Middle East Retail Bank of the Year

Arab Bank Jordan

Emirates NBD

Hapoalim Israel

Qatar National Bank

Latin American Retail Bank of the Year

Banco do Brasil




Asia Pacific Retail Bank of the Year




Standard Chartered

Best Branch Strategy




Lloyds Banking Group

Best Use of Online Banking

Emirates NBD

Synchrony Bank


Best Mobile Banking Strategy


PKO Poland

Royal Bank of Canada

Standard Chartered Bank Korea

Best Payment Innovation



Israel Discount Bank

Standard Chartered Bank Korea

Best Use of Digital Marketing and Social Media

Capital One


Emirates NBD


Best Use of Data Analytics


Capital One


Natwest for Cora

Best Customer Facing Technology

Arion Bank


Israel Discount Bank

Royal Bank of Canada

Best Digital Strategy



Emirates NBD


Best IT Transformation

Arion Bank


Open Bank Santander

Zions Bancorporation, USA

IT Innovation of the Year

Arion Bank


Nordea Bank

Product Innovation of the Year

Credit Suisse


Emirates NBD

Most Disruptive Innovation of the Year

Arion Bank


Emirates NBD


Starling Bank for Market Place

Best Non-Bank Disruptor





Banking Launch of the Year



Redwood Bank

Retail Banking Security Innovation of the Year


NatWest and VocaLink



Best Service Innovation

Arion Bank

Emirates NBD


PurePoint Financial

Excellence in Customer Centricity

Emirates NBD

KBC for MyCar

Metro Bank

Best Self Service Strategy





Best Digital Onboarding Strategy


Metro Bank


National Australia Bank

Diversity and Inclusion

Bank of America


Citi Bank

Lloyds Bank

Best Open Banking




The winners of the 2017 awards were…

African Retail Bank of the Year 2017

  • Standard Bank

North American Retail Bank of the Year 2017

  • CIBC

European Retail Bank of the Year 2017

  • Caixabank

Middle East Retail Bank of the Year 2017

  • Emirates NBD

Latin American Retail Bank of the Year 2017

  • Scotiabank

Asia Pacific Retail Bank of the Year 2017

  • DBS

IT Innovation of the Year 2017

  • Nordea

Product Innovation of the Year 2017

  • Ecobank Transnational Incorporated

Most Disruptive Innovation of the Year 2017

  • Barclays

Retail Banking Security Innovation of the Year 2017

  • Gesa Credit Union

Best Payment Innovation 2017

  • TEB

Best Service Innovation 2017

  • Alior Bank

Best Use of Date Analytics 2017

  • Ziraat Bank

Best Use of Digital Marketing and Social Media 2017

  • Nationwide Building Society

Best Customer Facing Technology 2017

  • Bank of Ireland

Excellence in Customer Centricity 2017

  • Toronto Dominion

Best Non Bank Competitor 2017

  • Circle

Retail Banking Launch of the Year 2017

  • Ecobank Transnational Incorporated

Best Branch Strategy 2017

  • Royal Bank of Canada

Best Mobile Banking Strategy 2017

  • Bangkok Bank

Best Digital Strategy 2017

  • ICICI Bank

Best Business Model Innovation 2017

  • BTPN

Employee Investment 2017

  • ING

Retail Banker of the Year 2017

  • Craig Donaldson (Metro Bank)

Best Global Retail Bank 2017

  • Royal Bank of Canada



Retail Banking: London 2018 

We are currently working on this year’s agenda but the latest version is available below.

Are you interested in speaking at Retail Banking London 2018? If so, please contact Daniel Dowson:

T: +44 (0) 207 936 6648


Download Agenda

Download Presentations

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Contact Us

Speaking Enquiries

Daniel Dowson
+44 (0) 20 7936 6648

Delegate Enquiries

Carlo Mancini
+44 (0) 20 3096 2582

Sponsorship Enquiries

Ray Giddings
+44 (0) 203 096 2585

General & Award Enquiries

Rachel Archer
+44 (0) 20 7936 6591