Special Reports

Access in-depth special reports dedicated to key trends and developments affecting Retail Banking globally. All reports are editorially independent and designed to provide unique insight.

Company & Market profiles, Exclusive interviews, Opinion pieces and Social Media rankings can be found exclusively for Subscribers

Special Reports

Exclusive data compiled by our expert analysts on major trends in the sector.

Subscriber Editions

Read the latest subscriber edition, as well as our archives, including features, comment, research and guest articles.

Subscriber Editions
Fintrack Editions

Every month, FinTrack will showcase the latest innovations from financial providers around the world. Each innovation is assessed and rated on key criteria, to assist with identifying, tracking & understanding key innovation globally.

Fintrack Editions

Retail Banking Conference & Awards 2019

The Waldorf Hilton, London   24-Apr-2019
Headline Partner
Gold Partner
Silver Partner
Silver Partner
Silver Partner
Bronze Partner
Bronze Partner
GFT_Logo_RGB (1)
Panel Partner
Panel Partner
Mambu Logo RGB
Media Partner
Media Partner
Media Partner
Media Partner
Media Partner

Facilitating a platform for the retail banking sector to refine their digital, organisational and customer focused strategy to remain at the forefront of an ever-changing landscape.

Retail Banking International is returning for its 34th Annual Conference and Awards. Bringing industry leaders together to examine how the retail banking sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers. We’ll explore the current banking landscape, industry collaboration and how to protect from economic upheaval to thrive in a fast-paced and critical time for creating innovative customer products.

Our content-drive conference will offer delegates the opportunity to hear the latest developments and explore new innovation through thought-provoking sessions.

The key topics to be covered are as followed:
• AI and Robotics within Retail Banking
• Agility and Innovation for Consumer-Centric Innovation
• Open Banking
• Regulatory Insight
• Retaining and Recruiting Customers

Join us in April to be a part of the discussions and develop unique insight to help create a strategic plan to transform your bank.


Retail Banking: London 2019 will bring together high-street banks alongside their challenger competitors for a full day of debate and insight into industry trends and new opportunities for the sector. We’ll be delving into the common challenges retail banks are facing in a post-brexit landscape and what more they can do to win greater market share – and keep it.

London has long enjoyed a position as one of the leading European centres for the finance industry and the retail banking sector in the UK is marked for its vibrancy and reputation as a hub for fintech innovation. At this one day event we’ll explore how the market is changing and how new dynamics are impacting the way the sector operates.

Digital will form a core theme for conference, underpinning business change and new solutions. We’ll examine how the retail sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers.

Join us in London in April 2019 to engage, discuss and meet the leading game changers in the industry and to formulate new strategies and business models to drive retail banking performance.


The Retail Banking International Conference will offer benefit to everyone within both traditional banks and the challenger banks to help define how the banking landscape will evolve.

Please see suggested job titles here:

  • CEO
  • Chief Innovation Officer/Chief Digital Officer/Chief Marketing Officer/Chief Data Officer/Chief Operating Officer/Chief Technology Officer
  • Head of Retail Banking
  • Head of Fintech
  • Head of Customer Engagement/Experience/Acquisition/Retention
  • Head of Technology/Innovation/Transformation/Distribution
  • Head of Digital Marketing/Marketing/Data

If you would like more information please contact Carlo Mancini:
E: carlo.mancini@compelo.com
T: +44 (0)20 3096 2582

To reserve your place book now! Click here to register



Don’t take our word for it, hear what our previous attendees have said about Retail Banking International Conference and Awards:

“One of the best events in retail banking. Well organised, insightful content and high quality participants”

“This was a very interesting day with stimulating talks. A lot of food for thought”

 “It was a great event to witness how banking is evolving towards more digital world

“Networking with an influential and relevant group of industry players. Very good quality and good subject matter. 20 min and running to time is perfect and the use of slido was brilliant.”

“A good conference with a mixture of speakers and topics, with prevalent and relevant themes of Open Banking, consent to share and control of data, and customer behaviour”



The Waldorf Hilton, London
This year’s Retail Banking event visited the iconic Waldorf Hilton in London’s West End, its central location and high end setting makes it a perfect choice for this event. Delegates experienced top rate service while enjoying the beautifully restored historic event spaces. The Waldorf Hilton, London is just a six minute walk from Covent Garden tube station which serves the Piccadilly Line. From here, take the tube to Green Park (three minutes) for Buckingham Palace or Piccadilly Circus (two minutes) for Regent Street shopping. Walk to Charing Cross station in only nine minutes for the Bakerloo and Northern Lines, where you can travel to London’s main shopping district of Oxford Circus and Bond Street in only two stops.


If you have topic suggestions or are interested in speaking at the next event, please get in touch with the Programme Director

Kim Palfrey:
Email: Kim.Palfrey@arena-international.com
Telephone: +44 (0)207 936 6960

The Retail Banking International contains a high-calibre of speakers with expertise across digital transformation & fintech, customer experience and regulatory backgrounds to cover the full range of key challenges for 2019.

An insight into a selection of our speaking faculty to join us in April:

Felipe Penacoba Martinez, Chief Information Officer, Retail and Business Banking, Santander UK

  • We are delighted to welcome Felipe to offer his insight into how we can move from an old legacy system to a more agile and fast paced system to constantly evolve the banking landscape to keep up with other industries

Abhijit Akerkar, Head of Applied Sciences, Business Integration, Lloyds Bank

  • Abhijit will help to facilitate interesting discussions based upon incorporating innovative digital tools to ensure you are keeping customer centricity at the heart of your business

Louise Smith, Head of Intelligent Automation, Royal Bank of Scotland

  • Louise will at the event to share her digitalisation specialities and wealth of experience to help answer your questions based around utlisiing technology advances to transform your bank into the 21st century

Julian Sawyer, Head of Banking Services, Starling

  • Helen will bring her background from both traditional banks, previously having worked for Santander coupled with her knowledge from her current role at a challenger bank to offer unique perspective around how you can offer customer centric products

Nino Ocampo, Global Head of Open Banking & Customer Preferences, HSBC

  • Nino will be available to offer his thoughts about how to harness open banking in order to develop and create customer centric products, offering insight both within the UK and globally to give a full overview of how this is affecting the banking industry

Please click here to see the full speaking faculty for the Retail Banking International Conference and Awards in London to see which industry peers will be facilitating engaging, informative and innovative discussions.



Headline Partner


About Vocalink

A Mastercard company, Vocalink designs, builds and operates industry-leading bank account-based payment systems. Our technologies power the UK’s real-time payments, settlements and direct debit systems, as well as the UK’s network of over 70,000 ATMs. In 2016, we processed over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits in the UK. In addition, our proven real-time bank account-based payment solutions provide more payment choice to customers in Singapore, Thailand and the United States. For payment news and insight from Vocalink visit CONNECT – http://connect.Vocalink.com/


Gold Partner


Tink is a cloud-based open banking platform that provides the infrastructure and value-adding data products that are enabling the future of financial services.

Tink offer products such as Account Aggregation, Payment Initiation, Data Enrichment and Personal Finance Management that can be used to develop standalone services or be integrated into existing banking applications. Its partners include ABN AMRO, BNP Paribas Fortis, Nordea, Klarna and SEB.


Silver Partner


Founded in 1995, headquartered in Switzerland, BPC Banking Technologies is a leading payment solutions provider  with up to 200 clients in over 70 countries globally.

It is the architect and developer of SmartVista – the complete e-payments solution delivering: high performance authorization switching and routing, ATM and POS management, card management, advanced fraud prevention, loyalty program management, card personalization and production, billing and merchant management, microfinance, integrated internet and mobile banking. SmartVista’s flexible, menu-driven product development approach helps capture market opportunity as it occurs.


Silver Partner

Hazelcast IMDG

Hazelcast is the leading operational in memory solution addressing the growing demand for enhanced application performance, data processing speed and scalability.

Hazelcast has two products: Hazelcast IMDG, an operational, in-memory computing platform which enables enterprises to manage their data and distributed processing using in-memory storage and parallel execution to achieve breakthrough application speed and scale; and Hazelcast Jet, the ultra fast, application embeddable, Stream and Batch Processing Engine.

Hazelcast is relied upon by 32 of the Fortune Global 500 including four of the world’s ten largest banks, six of the world’s twenty largest e-commerce companies, and four of the world’s twenty largest telecommunications companies.


Silver Partner

Ortec Finance

Ortec Finance is a global provider of technology and advisory services for financial risk and return management, helping people to manage complex investment decisions. Established in Rotterdam in 1981, Ortec Finance has around 250 employees who combine mathematical ability, business awareness, and practical application to deliver innovative and pragmatic solutions. The company supports investment decision-making for institutional and private investors.

Ortec Finance designs, builds, and applies solutions for asset-liability management, ex-ante and ex-post risk management, performance measurement and risk attribution, and goal based financial planning. Its global and long-standing client base, totaling over two trillion dollars in assets under management, comprises leaders in the pensions, insurance, investment management, and private wealth management markets.


Bronze Partner


AVIXA™ is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 5,400 members, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community, and the leading resource for AV standards, certification, training, market intelligence and thought leadership. Additional information is available at avixa.org.

GFT_Logo_RGB (1)

Bronze Partner


As an experienced technology partner, GFT is committed to driving the digital transformation of the financial services industry.

Drawing on our extensive knowledge of the sector, we advise the world’s leading financial institutions and develop bespoke IT engineering solutions – from banking applications and trading systems to the implementation and support of complete platforms; enabling clients to benefit from the transformation of their technology estate.

Our global innovation team develops new business models, focusing on topics such as blockchain, cloud engineering, artificial intelligence and the internet of things across all sectors. With a global workforce of over 5,000 specialists, together with our clients we aim to shape the financial world of the future.


Panel Partner

BCS Consulting

At BCS Consulting we work exclusively with clients across financial services.

Our portfolio includes a varied range of multinational and UK banks, smaller banks, asset managers, insurance firms and payment and card companies.

Across our 170+ strong team of permanent consultants, we have deep domain knowledge in Retail and Corporate Banking, Capital Markets, Risk and Finance.

For more information about us, our work, our thinking and our ‘Expect Excellence’ approach, please visit bcsconsulting.com

Mambu Logo RGB

Panel Partner


Mambu is the leading SaaS banking engine powering modern digital financial services. It is the lean alternative to cumbersome core banking systems, a cloud-native solution driving open API-enabled architectures. Mambu helps clients to successfully start up new business ventures, transform existing operations, launch new products and expand into new markets. The company provides financial institutions of all sizes with the agility to rapidly design, launch, service and scale their banking and lending portfolio.



Collinson Group

Collinson is a global leader in loyalty and benefits. We craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. Collinson is the operator of Priority Pass, the original and best-known airport experiences programme.


Become an Event Partner

Private Banking & Wealth Management: London 2019 Conference and Awards boasts a variety of exciting sponsorship and exhibition opportunities. Features include prime speaking positions on the main programme, an exhibition offering suppliers a platform to network and showcase their solutions, and intimate roundtable discussion groups, enabling vendors to promote their solutions in interactive sessions.


If you have a service or product you would like to showcase, please use the details below to make contact with our team.

Ray Giddings
Phone: +44 (0)20 3096 2585
Email: ray.giddings@timetric.com


Media Partner

Market Inspector

Market-Inspector.co.uk is a B2B digital marketplace for businesses and institutions in Europe, that offers them the opportunity to compare quotes and offers from quality suppliers. We deliver a quick, efficient and unique service on a wide range of products, which enables businesses to make more informed decisions. Our service is completely free of charge and obligations.


Media Partner

Crowd Reviews - Financial

CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. CrowdReviews.com is driven by an algorithm allowing for both customers and providers of products and services to understand how the rankings are determined. The service can be used by potential buyers to learn more about their vendors prior to making a purchasing decision.


Media Partner

Financial IT

Financial IT is the venue where community makes itself heard. Innovation is the common feature of the companies that we work with. We provide a digital platform for product listings, multimedia and other editorial content, reviews by Financial IT, companies’ clients, and overviews of major trade events. Financial IT magazine is published around 8-10 times a year in digital form.


Media Partner

Fintech Finance Logo Fintech Finance

Fintech Finance works with prominent executives in the industry to provide key decision-makers globally within the foremost financial services organizations with consistent and accurate intelligence on emerging trends, breakthrough technologies and stimulating developments, helping them to make informed decisions. At Fintech Finance, we produce monthly video episodes looking at range of topics within financial services, as well as attending some of the most prominent events within the sector.


Media Partner

Economic Journal

EconomicJournal.co.uk is a neutral news site, dedicated to bringing you the latest on the economy, finance, business, technology, and entrepreneurship in the UK. The UK is one of the world’s leading national economies, and of course, home to London, the world’s largest financial centre. As one of the largest importers and exporters on the planet and with one of the most globalised economies, the UK is important on both a European and global scale in terms of business and finance.




The 2019 Retail Banking London Awards will bring together C,V-level stakeholders from world renowned financial institutions, market leading high street banks alongside their challenger competitors. All gathered under one roof for a full day of debate and insight into industry trends and new opportunities for the sector, as well as to celebrate past years’ success at the highly prestigious awards gala dinner.

Closing date for nominations will be 15th March 2019.

Please  click here for the Awards Information Pack

Please click here for the Awards Entry Form

Last year’s winners can be found on the tab above, if you have any questions regarding the 2019 awards please contact our team on

Ray Giddings
Phone: +44 (0)20 3096 2585
Email: ray.giddings@timetric.com

The Retail Banking Awards 2019 will recognise winners in different categories that cover the retail banking sector.

Nominations are now open – deadline for entries is 5pm GMT on Friday 15th February 2019.

Regional Awards:

  • African Retail Bank of the Year
  • North American Retail Bank of the year
  • European Retail Bank of the year
  • Middle East Retail Bank of the year
  • Latin America Retail Bank of the year
  • Asia Pacfic Retail Bank of the Year

Global Awards:

  • Best Branch Strategy
  • Best Mobile Banking Strategy
  • Best Overall Digital Strategy
  • Best Self Service Strategy
  • Best Open Banking Strategy
  • Best use of Digital Marketing and social media
  • Best use of data analytics
  • Best IT Transformation/Innovation
  • IT innovation of the year
  • Product Innovation of the year
  • Best Banking Launch
  • Best security innovation of the year
  • Excellence in customer centricity
  • Diversity & Inclusion
  • Retail Banker of the year
  • Best bank/fintech partnership
  • RegTech innovation of the year
  • Best Loyalty/Rewards Strategy

Editor’s Awards:

  • Global retail bank of the year

Closing date for nominations will be 15th February 2019.

Please  click here for the Awards Information Pack

Please click here for the Awards Entry Form

Send your completed nominations to events@arena-international.com

If you have any questions regarding the 2019 awards please contact our team:
Ray Giddings
Phone: +44 (0)20 3096 2585
Email: ray.giddings@timetric.com

The winners of the 2018 awards were…

African Retail Bank of the Year

Standard Bank

North American Retail Bank of the Year

Royal Bank of Canada

European Retail Bank of the Year


Middle East Retail Bank of the Year

Emirates NBD

Latin America Bank of the Year


Asia Pacific Retail Bank of the Year


Best Branch Strategy


Best Use of Online Banking

Emirates NBD

Best Mobile Banking Strategy 

Standard Chartered Korea

Best Payment Innovation 

Israel Discount Bank

Best Use of Digital Marketing and Social Media


Best Use of Data Analytics


Best Costumer Facing Technology

Royal Bank of Canada

Best Digital Strategy


Best IT Transformation

Zions Bank

IT Innovation of the Year


Product Innovation of the Year

Credit Suisse

Most Disruptive Innovation of the Year

Arion Bank

Best Non-Bank Competitor


Banking Launch of the Year

Redwood Bank

Banking Security Innovation of the Year


Best Service Innovation 

MUFG for PurePoint

Excellence in Customer Centricity


Best Self Service Strategy


Best Digital Onboarding Strategy

Metro Bank

Diversity & Inclusion

Lloyds Bank

Best Open Banking


Global Retail Bank of the Year

Bank of America

Retail Banker of the Year

Suvo Sarkar, Emirates NBD


The program for the Retail Banker is underway. If you have a case study, or key message to deliver to this audience, please contact the Programme Director below with your proposal:

Kim Palfrey:
Email: Kim.Palfrey@arena-international.com
Telephone | +44 (0) 207 936 6960

Retail Banking International will delve into the key topics for the future of the banking landscape within the UK. The retail banking sector is at a critical point with regulations opening up the field and increasing competition.

Looking at where the innovation will stem for across the industry, through new partnerships, payment solutions or digital tools we will address the challenges within the future of retail banking. The content covered will ensure you can create robust strategies to tackle the full spectrum of associated challenges.

Some key agenda highlights are:                                          

The Innovation of the century? Unlocking potential of Open Banking

  • We will bring together representation from the traditional banks including Santander, HSBC and CYBG, to decipher how open banking will open up new opportunities for banks to unlock new avenues to offer customer centric products

Harnessing AI and robotics to create innovative customer centric solutions

  • NatWest are at the forefront of harnessing AI and robotics to have real world applications to help and protect your customers. Hear how this is already being incorporated to utilize this step forward in technology

Moving from old legacy systems to new systems, simultaneously in the cloud and organizationally, to harness modern technology

  • Building a strategy to move from a traditional bank into an agile digitally forward bank comes with numerous challenges, however we have the Head of Product, Payments and Group Transformation from Lloyds Banking Group and the Chief Information Officer from Santander to offer their insight into this key challenge

‘Bricks & Clicks’: Integrating physical presence with an online presence to retain and recruit new customers

  • With most banks moving away from physical presence with online solutions taking a key role, we have the Head of Retail Accounts & Partnerships from Metro Bank delving into why they are opening branches throughout the UK to help drive retention and recruit new customers into their bank

Download Agenda

Download Presentations

Thank you for attending the conference.

To download the presentations, please enter the password:


Contact Us

Sponsorship Enquiries

Ray Giddings
+44 (0) 203 096 2585

Delegate Enquiries

Carlo Mancini
+44 (0)20 3096 2582

Speaker Enquiries

Kim Palfrey
+44 (0)207 936 6960

General & Media Partner Enquiries

Hannah Leigh
+44 (0) 207 936 6689



Full Day Conference – Standard Rate

Banks & Industry Associations £1250Financial Service Providers, Technology Companies and Fintechs £1950

If you can not find your booking code or you do not have a brochure use the following codes:
TM = if you have spoken to telesales
MK = If you heard about the conference through email, social media, our website or one of our partner's sites or emails.
BA = if you have come from a banner advert on another site
If you are responding to an advertisement please use the code listed in the advertisement.

*All fields are required

Terms and Conditions

Changes and Cancellation

We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes. Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate received a month prior to the event will be subject to a 20% cancellation charge. Delegates canceling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.

Force Majeure.

We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond FNP’s control.

Retail Banker International is using cookies

We use them to give you the best experience. If you continue using our website, we'll assume that you are happy to receive all cookies on this website.

ContinueLearn More X