Retail Banking Conference & Awards 2019
The Waldorf Hilton, London   24-Apr-2019
Facilitating a platform for the retail banking sector to refine their digital, organisational and customer focused strategy to remain at the forefront of an ever-changing landscape.
Retail Banking International is returning for its 34th Annual Conference and Awards. Bringing industry leaders together to examine how the retail banking sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers. We’ll explore the current banking landscape, industry collaboration and how to protect from economic upheaval to thrive in a fast-paced and critical time for creating innovative customer products.
Our content-drive conference will offer delegates the opportunity to hear the latest developments and explore new innovation through thought-provoking sessions.
The key topics to be covered are as followed:
• AI and Robotics within Retail Banking
• Agility and Innovation for Consumer-Centric Innovation
• Open Banking
• Regulatory Insight
• Retaining and Recruiting Customers
Join us in April to be a part of the discussions and develop unique insight to help create a strategic plan to transform your bank.
Retail Banking: London 2019 will bring together high-street banks alongside their challenger competitors for a full day of debate and insight into industry trends and new opportunities for the sector. We’ll be delving into the common challenges retail banks are facing in a post-brexit landscape and what more they can do to win greater market share – and keep it.
London has long enjoyed a position as one of the leading European centres for the finance industry and the retail banking sector in the UK is marked for its vibrancy and reputation as a hub for fintech innovation. At this one day event we’ll explore how the market is changing and how new dynamics are impacting the way the sector operates.
Digital will form a core theme for conference, underpinning business change and new solutions. We’ll examine how the retail sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers.
Join us in London in April 2019 to engage, discuss and meet the leading game changers in the industry and to formulate new strategies and business models to drive retail banking performance.
The Retail Banking International Conference will offer benefit to everyone within both traditional banks and the challenger banks to help define how the banking landscape will evolve.
Please see suggested job titles here:
- Chief Innovation Officer/Chief Digital Officer/Chief Marketing Officer/Chief Data Officer/Chief Operating Officer/Chief Technology Officer
- Head of Retail Banking
- Head of Fintech
- Head of Customer Engagement/Experience/Acquisition/Retention
- Head of Technology/Innovation/Transformation/Distribution
- Head of Digital Marketing/Marketing/Data
If you would like more information please contact Carlo Mancini:
T: +44 (0)20 3096 2582
To reserve your place book now! Click here to register
Don’t take our word for it, hear what our previous attendees have said about Retail Banking International Conference and Awards:
“One of the best events in retail banking. Well organised, insightful content and high quality participants”
“This was a very interesting day with stimulating talks. A lot of food for thought”
“It was a great event to witness how banking is evolving towards more digital world“
“Networking with an influential and relevant group of industry players. Very good quality and good subject matter. 20 min and running to time is perfect and the use of slido was brilliant.”
“A good conference with a mixture of speakers and topics, with prevalent and relevant themes of Open Banking, consent to share and control of data, and customer behaviour”
The Waldorf Hilton, London
If you have topic suggestions or are interested in speaking at the next event, please get in touch with the Programme Director
Telephone: +44 (0)207 936 6960
The Retail Banking International contains a high-calibre of speakers with expertise across digital transformation & fintech, customer experience and regulatory backgrounds to cover the full range of key challenges for 2019.
An insight into a selection of our speaking faculty to join us in April:
Felipe Penacoba Martinez, Chief Information Officer, Retail and Business Banking, Santander UK
- We are delighted to welcome Felipe to offer his insight into how we can move from an old legacy system to a more agile and fast paced system to constantly evolve the banking landscape to keep up with other industries
Abhijit Akerkar, Head of Applied Sciences, Business Integration, Lloyds Bank
- Abhijit will help to facilitate interesting discussions based upon incorporating innovative digital tools to ensure you are keeping customer centricity at the heart of your business
Louise Smith, Head of Intelligent Automation, Royal Bank of Scotland
- Louise will at the event to share her digitalisation specialities and wealth of experience to help answer your questions based around utlisiing technology advances to transform your bank into the 21st century
Julian Sawyer, Head of Banking Services, Starling
- Helen will bring her background from both traditional banks, previously having worked for Santander coupled with her knowledge from her current role at a challenger bank to offer unique perspective around how you can offer customer centric products
Nino Ocampo, Global Head of Open Banking & Customer Preferences, HSBC
- Nino will be available to offer his thoughts about how to harness open banking in order to develop and create customer centric products, offering insight both within the UK and globally to give a full overview of how this is affecting the banking industry
Please click here to see the full speaking faculty for the Retail Banking International Conference and Awards in London to see which industry peers will be facilitating engaging, informative and innovative discussions.
A Mastercard company, Vocalink designs, builds and operates industry-leading bank account-based payment systems. Our technologies power the UK’s real-time payments, settlements and direct debit systems, as well as the UK’s network of over 70,000 ATMs. In 2016, we processed over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits in the UK. In addition, our proven real-time bank account-based payment solutions provide more payment choice to customers in Singapore, Thailand and the United States. For payment news and insight from Vocalink visit CONNECT – http://connect.Vocalink.com/
Tink is a cloud-based open banking platform that provides the infrastructure and value-adding data products that are enabling the future of financial services.
Tink offer products such as Account Aggregation, Payment Initiation, Data Enrichment and Personal Finance Management that can be used to develop standalone services or be integrated into existing banking applications. Its partners include ABN AMRO, BNP Paribas Fortis, Nordea, Klarna and SEB.
Founded in 1995, headquartered in Switzerland, BPC Banking Technologies is a leading payment solutions provider with up to 200 clients in over 70 countries globally.
It is the architect and developer of SmartVista – the complete e-payments solution delivering: high performance authorization switching and routing, ATM and POS management, card management, advanced fraud prevention, loyalty program management, card personalization and production, billing and merchant management, microfinance, integrated internet and mobile banking. SmartVista’s flexible, menu-driven product development approach helps capture market opportunity as it occurs.
Hazelcast is the leading operational in memory solution addressing the growing demand for enhanced application performance, data processing speed and scalability.
Hazelcast has two products: Hazelcast IMDG, an operational, in-memory computing platform which enables enterprises to manage their data and distributed processing using in-memory storage and parallel execution to achieve breakthrough application speed and scale; and Hazelcast Jet, the ultra fast, application embeddable, Stream and Batch Processing Engine.
Hazelcast is relied upon by 32 of the Fortune Global 500 including four of the world’s ten largest banks, six of the world’s twenty largest e-commerce companies, and four of the world’s twenty largest telecommunications companies.
Ortec Finance is a global provider of technology and advisory services for financial risk and return management, helping people to manage complex investment decisions. Established in Rotterdam in 1981, Ortec Finance has around 250 employees who combine mathematical ability, business awareness, and practical application to deliver innovative and pragmatic solutions. The company supports investment decision-making for institutional and private investors.
Ortec Finance designs, builds, and applies solutions for asset-liability management, ex-ante and ex-post risk management, performance measurement and risk attribution, and goal based financial planning. Its global and long-standing client base, totaling over two trillion dollars in assets under management, comprises leaders in the pensions, insurance, investment management, and private wealth management markets.
AVIXA™ is the Audiovisual and Integrated Experience Association, producer of InfoComm trade shows around the world, co-owner of Integrated Systems Europe, and the international trade association representing the audiovisual industry. Established in 1939, AVIXA has more than 5,400 members, including manufacturers, systems integrators, dealers and distributors, consultants, programmers, live events companies, technology managers, content producers, and multimedia professionals from more than 80 countries. AVIXA members create integrated AV experiences that deliver outcomes for end users. AVIXA is a hub for professional collaboration, information, and community, and the leading resource for AV standards, certification, training, market intelligence and thought leadership. Additional information is available at avixa.org.
As an experienced technology partner, GFT is committed to driving the digital transformation of the financial services industry.
Drawing on our extensive knowledge of the sector, we advise the world’s leading financial institutions and develop bespoke IT engineering solutions – from banking applications and trading systems to the implementation and support of complete platforms; enabling clients to benefit from the transformation of their technology estate.
Our global innovation team develops new business models, focusing on topics such as blockchain, cloud engineering, artificial intelligence and the internet of things across all sectors. With a global workforce of over 5,000 specialists, together with our clients we aim to shape the financial world of the future.
At BCS Consulting we work exclusively with clients across financial services.
Our portfolio includes a varied range of multinational and UK banks, smaller banks, asset managers, insurance firms and payment and card companies.
Across our 170+ strong team of permanent consultants, we have deep domain knowledge in Retail and Corporate Banking, Capital Markets, Risk and Finance.
For more information about us, our work, our thinking and our ‘Expect Excellence’ approach, please visit bcsconsulting.com
Mambu is the leading SaaS banking engine powering modern digital financial services. It is the lean alternative to cumbersome core banking systems, a cloud-native solution driving open API-enabled architectures. Mambu helps clients to successfully start up new business ventures, transform existing operations, launch new products and expand into new markets. The company provides financial institutions of all sizes with the agility to rapidly design, launch, service and scale their banking and lending portfolio.
Collinson is a global leader in loyalty and benefits. We craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. Collinson is the operator of Priority Pass, the original and best-known airport experiences programme.
Become an Event Partner
Private Banking & Wealth Management: London 2019 Conference and Awards boasts a variety of exciting sponsorship and exhibition opportunities. Features include prime speaking positions on the main programme, an exhibition offering suppliers a platform to network and showcase their solutions, and intimate roundtable discussion groups, enabling vendors to promote their solutions in interactive sessions.
If you have a service or product you would like to showcase, please use the details below to make contact with our team.
Phone: +44 (0)20 3096 2585
Market-Inspector.co.uk is a B2B digital marketplace for businesses and institutions in Europe, that offers them the opportunity to compare quotes and offers from quality suppliers. We deliver a quick, efficient and unique service on a wide range of products, which enables businesses to make more informed decisions. Our service is completely free of charge and obligations.
Crowd Reviews - Financial
Financial IT is the venue where community makes itself heard. Innovation is the common feature of the companies that we work with. We provide a digital platform for product listings, multimedia and other editorial content, reviews by Financial IT, companies’ clients, and overviews of major trade events. Financial IT magazine is published around 8-10 times a year in digital form.
Fintech Finance Logo Fintech Finance
Fintech Finance works with prominent executives in the industry to provide key decision-makers globally within the foremost financial services organizations with consistent and accurate intelligence on emerging trends, breakthrough technologies and stimulating developments, helping them to make informed decisions. At Fintech Finance, we produce monthly video episodes looking at range of topics within financial services, as well as attending some of the most prominent events within the sector.
EconomicJournal.co.uk is a neutral news site, dedicated to bringing you the latest on the economy, finance, business, technology, and entrepreneurship in the UK. The UK is one of the world’s leading national economies, and of course, home to London, the world’s largest financial centre. As one of the largest importers and exporters on the planet and with one of the most globalised economies, the UK is important on both a European and global scale in terms of business and finance.
ELIGIBLE INSTITUTIONS FOR THE RETAIL BANKING CONFERENCE & AWARDS 2019 INCLUDE:
The 2019 Retail Banking London Awards will bring together C,V-level stakeholders from world renowned financial institutions, market leading high street banks alongside their challenger competitors. All gathered under one roof for a full day of debate and insight into industry trends and new opportunities for the sector, as well as to celebrate past years’ success at the highly prestigious awards gala dinner.
Closing date for nominations will be 15th March 2019.
Please click here for the Awards Information Pack
Please click here for the Awards Entry Form
Last year’s winners can be found on the tab above, if you have any questions regarding the 2019 awards please contact our team on
Phone: +44 (0)20 3096 2585
The Retail Banking Awards 2019 will recognise winners in different categories that cover the retail banking sector.
Nominations are now open – deadline for entries is 5pm GMT on Friday 15th February 2019.
- African Retail Bank of the Year
- North American Retail Bank of the year
- European Retail Bank of the year
- Middle East Retail Bank of the year
- Latin America Retail Bank of the year
- Asia Pacfic Retail Bank of the Year
- Best Branch Strategy
- Best Mobile Banking Strategy
- Best Overall Digital Strategy
- Best Self Service Strategy
- Best Open Banking Strategy
- Best use of Digital Marketing and social media
- Best use of data analytics
- Best IT Transformation/Innovation
- IT innovation of the year
- Product Innovation of the year
- Best Banking Launch
- Best security innovation of the year
- Excellence in customer centricity
- Diversity & Inclusion
- Retail Banker of the year
- Best bank/fintech partnership
- RegTech innovation of the year
- Best Loyalty/Rewards Strategy
- Global retail bank of the year
Closing date for nominations will be 15th February 2019.
Please click here for the Awards Information Pack
Please click here for the Awards Entry Form
Send your completed nominations to email@example.com
If you have any questions regarding the 2019 awards please contact our team:
Phone: +44 (0)20 3096 2585
The winners of the 2018 awards were…
African Retail Bank of the Year
North American Retail Bank of the Year
Royal Bank of Canada
European Retail Bank of the Year
Middle East Retail Bank of the Year
Latin America Bank of the Year
Asia Pacific Retail Bank of the Year
Best Branch Strategy
Best Use of Online Banking
Best Mobile Banking Strategy
Standard Chartered Korea
Best Payment Innovation
Israel Discount Bank
Best Use of Digital Marketing and Social Media
Best Use of Data Analytics
Best Costumer Facing Technology
Royal Bank of Canada
Best Digital Strategy
Best IT Transformation
IT Innovation of the Year
Product Innovation of the Year
Most Disruptive Innovation of the Year
Best Non-Bank Competitor
Banking Launch of the Year
Banking Security Innovation of the Year
Best Service Innovation
MUFG for PurePoint
Excellence in Customer Centricity
Best Self Service Strategy
Best Digital Onboarding Strategy
Diversity & Inclusion
Best Open Banking
Global Retail Bank of the Year
Bank of America
Retail Banker of the Year
Suvo Sarkar, Emirates NBD
The program for the Retail Banker is underway. If you have a case study, or key message to deliver to this audience, please contact the Programme Director below with your proposal:
Telephone | +44 (0) 207 936 6960
Retail Banking International will delve into the key topics for the future of the banking landscape within the UK. The retail banking sector is at a critical point with regulations opening up the field and increasing competition.
Looking at where the innovation will stem for across the industry, through new partnerships, payment solutions or digital tools we will address the challenges within the future of retail banking. The content covered will ensure you can create robust strategies to tackle the full spectrum of associated challenges.
Some key agenda highlights are:
The Innovation of the century? Unlocking potential of Open Banking
- We will bring together representation from the traditional banks including Santander, HSBC and CYBG, to decipher how open banking will open up new opportunities for banks to unlock new avenues to offer customer centric products
Harnessing AI and robotics to create innovative customer centric solutions
- NatWest are at the forefront of harnessing AI and robotics to have real world applications to help and protect your customers. Hear how this is already being incorporated to utilize this step forward in technology
Moving from old legacy systems to new systems, simultaneously in the cloud and organizationally, to harness modern technology
- Building a strategy to move from a traditional bank into an agile digitally forward bank comes with numerous challenges, however we have the Head of Product, Payments and Group Transformation from Lloyds Banking Group and the Chief Information Officer from Santander to offer their insight into this key challenge
‘Bricks & Clicks’: Integrating physical presence with an online presence to retain and recruit new customers
- With most banks moving away from physical presence with online solutions taking a key role, we have the Head of Retail Accounts & Partnerships from Metro Bank delving into why they are opening branches throughout the UK to help drive retention and recruit new customers into their bank
Thank you for attending the conference.
To download the presentations, please enter the password:
Sponsorship EnquiriesRay Giddings
+44 (0) 203 096 2585
Delegate EnquiriesCarlo Mancini
+44 (0)20 3096 2582
Speaker EnquiriesKim Palfrey
+44 (0)207 936 6960
General & Media Partner EnquiriesHannah Leigh
+44 (0) 207 936 6689