Retail Banking International Conference & Awards 2020

London, United Kingdom   21-Apr-2020
Silver Partner
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Bronze Partner
NCR

Facilitating a platform for the retail banking sector to refine their digital, organisational and customer focused strategy to remain at the forefront of an ever-changing landscape

Following a phenomenally successful 2019 edition, Retail Banking International will return in 2020 for its 35th Annual Conference and Awards. The show will bringing industry leaders together to examine how the retail banking sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers. We’ll explore the current banking landscape, industry collaboration and how to protect from economic upheaval to thrive in a fast-paced and critical time for creating innovative customer products.

Our content-driven conference will offer delegates the opportunity to hear the latest developments and explore new innovation through thought-provoking sessions.

Join us in April to be a part of the discussions and develop unique insight to help create a strategic plan to transform your bank. Click here to book your place now!

About

The 35th Retail Banking International Conference and Awards will delve into the key topics for the future of the banking landscape within the UK. The retail banking sector is at a critical point with regulations opening up the field and increasing competition.

Looking at where the innovation will stem from across the industry, through new partnerships, payment solutions or digital tools we will address the challenges within the future of retail banking. The content covered will ensure you can create robust strategies to tackle the full spectrum of associated challenges.

Some key agenda highlights from 2020:

Minding the Customer Gap: Building Bridges for Better Banking

  • Deepening customer relationships through innovative digital payment solutions by creating platforms that are safer, quicker and easier to use for customers
  • Taking advantage of the PSD2 Directive to boost competition through the creation of a variety of digital and physical products in the banking, card and payment space
  • Catering for a wide audience appropriately in a world pulling towards digital without neglecting the traditional branch network to better serve society and their banking needs
  • Pioneering the Payit innovation to create a secure, efficient and reliable payment experience from consumer to merchant
  • Leveraging consumer lifestyle behaviours by creating symbiotic relationships with mainstream retailers to optimise the modern-day banking experience through digital payment solutions and AI
  • Staying up to speed in innovation to spearhead change and gain competitive advantage over challengers and new-age fintech

Reaping the Rewards from Open Banking to grow as a modern day FI

  • Recognising the benefits of Open Banking innovation to deliver new tools and services that can improve lifestyle and wealth management
  • Continuing the pursuit of Open Banking opportunities to develop a robust monetisation strategy to deliver exciting disruption in traditional methods of banking and payments
  • Transforming the financial services road through Open Banking to make way for accessible and beneficial banking routes

The Innovation Race: Creating Great Customer Experience, Fast

  • Rethinking customer experience from both physical and technological standpoints in light of the rapid pace of innovation
  • Understanding the implications of segmentation and how different groups bank to develop different banking features for new experiences
  • Considering new entrants into the market to understand the drivers behind the changing face of banking
  • Taking elements from the UK Fintech playbook to go cross border, fast
  • Pinpointing recent methods of innovation employed by banks to identify areas for growth
  • Ensuring the entire customer demographic is led on a transparent and supportive journey to implement successful innovation

Attend

The 35th Retail Banking International Conference will assist both traditional banks and challenger banks to define how the banking landscape will evolve and what they must do to survive in an ever competitive marketplace

Please see suggested job titles here:

  • CEO
  • Chief Innovation Officer/Chief Digital Officer/Chief Marketing Officer/Chief Data Officer/Chief Operating Officer/Chief Technology Officer
  • Head of Retail Banking
  • Head of Fintech
  • Head of Customer Engagement/Experience/Acquisition/Retention
  • Head of Technology/Innovation/Transformation/Distribution
  • Head of Digital Marketing/Marketing/Data

To reserve your place book now! Click here to register


Testimonials

Don’t take our word for it, hear what our previous attendees have said about Retail Banking International Conference and Awards:

“One of the best events in retail banking. Well organised, insightful content and high quality participants”

“This was a very interesting day with stimulating talks. A lot of food for thought”

“It was a great event to witness how banking is evolving towards more digital world

“Networking with an influential and relevant group of industry players. Very good quality and good subject matter. 20 min and running to time is perfect and the use of slido was brilliant.”

“A good conference with a mixture of speakers and topics, with prevalent and relevant themes of Open Banking, consent to share and control of data, and customer behaviour”


Judges

Venue

London, United Kingdom

5* London Hotel to be confirmed


Speakers

Jennifer Tippin, Group People and Productivity Director, Lloyds Banking Group

Jennifer Tippin 300x300 - Retail Banking International Conference & Awards 2020

Jen was appointed the Group People and Productivity Director for Lloyds Banking Group in July 2017. She is responsible for leading the people function, managing sourcing and supply chain management, property and divestment and development in addition to managing the Group’s cost base. She is a member of the Group Executive Committee. Prior to her current role, Jen held the roles of Group Organisation Design and Cost Management Director, Group Customer Services Director and Managing Director, Retail Business Banking. Graduating from Oxford University, Jen has enjoyed a career spanning multiple industries, including banking, engineering and the airline sector. Jen is a non-executive director on the board of Lloyds Bank Corporate Markets and the Kent Community NHS Foundation Trust.

 

Teresa Connors, Head of Market Engagement Payments, NatWest
Teresa Connors 300x300 - Retail Banking International Conference & Awards 2020
As Head of Market Engagement, Teresa leads NatWest engagement with clients on strategic payment topics.

Teresa is an author and media spokesperson for NatWest sharing insight on the drivers shaping the payments market.  In addition she is an influential member of industry fora; her current external positions include representing NatWest in the EBA and membership of the Women In Payments UK Advisory Board.

Previous roles include Head of Product Development in the NatWest UK franchise specialising in cash management,Teresa has also led regulated sales teams and managed a money market fund.

 

Pamela Hilborn, SVP Global Head of the Design, Scotiabank

Pamela Hilborn 300x300 - Retail Banking International Conference & Awards 2020Pamela is the SVP, Global Head of Design and the leader of the Design Community of Practice at Scotia. She is charged with implementing proven practices in design strategy and service design, product design, visual design and usability to create transformative digital financial experiences for Scotiabank customers. Pamela brings over 20 years of experience in the design of digital consumer experiences (including both hardware and software products), and at times in her career has been a content writer, creative director, information architect, product designer and design leader – these experiences, along with her profound interest in human behaviour and culture have allowed her to create user-friendly and engaging technology experiences enjoyed by millions of people in over 190 countries.

Eduardo Martinez Barrios, Open Banking Product Head, Santander UK

Eduardo Martinez Barrios 300x300 - Retail Banking International Conference & Awards 2020Eduardo Martinez Barrios is the Product Head of Open Banking at Santander, where he has also served as the group’s Global Head of Application Portfolio Management and Data Quality/Management, and lead several digital programmes through multiple geographies.

He has over fifteen years of experience working for large and complex enterprises including Santander, ABB, ExxonMobil and IBM. His international career includes positions in the Americas, Europe and Asia.

His career has focussed on digital transformation, process management and implementation, data analytics and change management. Eduardo is now responsible for leading the entire efforts of Open Banking by Santander, one of the first banks to open up their APIs as part of the UK’s regulatory programme to promote competition within the financial services industry, to bring open banking to the marketplace.

Becky Pinkard, CISO, Aldermore

Becky Pinkard 300x300 - Retail Banking International Conference & Awards 2020Becky Pinkard, CISO, Aldermore Bank, is a renowned practitioner and commentator on the information security sector who has been working in information technology and security since 1996.

A security transformation expert, Becky has built and managed global information security teams, designed risk and compliance strategies, led security audits and assessments, and developed security awareness training in small and large environments. She began her current role with Aldermore in May 2019.

She was a SANS Certified Instructor for over a decade and served as a GIAC Certified Intrusion Analyst advisory board member and on the Strategic Advisory Council for the Center of Internet Security. She co-authored “Nmap in the Enterprise” and “Intrusion Prevention and Active Response, Deploying Network and Host IPS”. Becky has shared her expertise in numerous publications, both written and in live interviews all over the world, including: The Wall Street Journal, Forbes, ChannelPost, The Telegraph, The New York Times, BBC Nsews, Channel 4 News, and more.

 

Pete Coleman, Head of Payments Operations, RBS

Pete Coleman 217x300 - Retail Banking International Conference & Awards 2020Pete is an expert in leading teams across UK and India looking after payments handled every day by RBS, NatWest and Ulster Banks. With a proven track record as a successful business leader and CIO, with consistent success in transforming results.  Successes include delivering a massive improvement in IT service at both RBS and HBOS, arresting the decline in a failing organisation and shaping a digital strategy at the Co-op; and setting up a professional practice model while reducing the IT cost base within Nationwide.

Specialties: CIO, Business Transformation, IT & Change Leadership, Programme Delivery, Payments, IT Applications Development and Management, IT Service, IT Infrastructure, Offshoring

 

Matthew Cottam, Area Director – Greater London, TSB

Matthew Cottam 300x300 - Retail Banking International Conference & Awards 2020Matt was recently appointed to lead TSB in Greater London through the next three years of transformation, launching the new strategy and reshaping the business to be a leading challenger bank once again. The new area demonstrates a different approach to Greater London with all 53 branches inside the M25 being included as one area for the first time.  Matt has been with TSB since 2016 and held previous leadership roles over the last 10 years with RBS and The Co-operative Banking in Retail, Private and Business Banking.

 

Anand Kumar, Executive Director and Deputy Chief Executive UK, Union Bank of India

Dr. Anand Kumar - Retail Banking International Conference & Awards 2020Anand Kumar has been working for more than three decades with the Financial Services in India, United Kingdom, Singapore and Middle East regions coupled with a sustained record of achievement within regulatory and compliance framework. Among other assignments in India and Singapore, he contributed in setting up Retail and Banking operations of ICICI Bank in UK , previous roles included Regional and Zonal Manger, Head of Retail Banking – ICICI Bank UK and later on spearheaded International Business of ICICI Lombard UK covering GCC and other geographies as well. Subsequently he worked with Bank of Baroda UK as Advisor Strategic Initiatives & Head –Retail Banking.

At present he is working as Executive Director& Deputy Chief Executive and on the Board of Union Bank of India (UK) Ltd.

He is Fellow of Chartered Institute for Securities & Investment UK and was also socially responsible by being member of Microfinance Club UK (served as Director Microfinance Club UK board for two years). Apart from his association with NSPCC, Save the Children, he is associated with Kusum Foundation in Bihar, India. The Foundation has been providing vocational education to the rural children for last eleven years.

 

 

Ravi Bhalla, Group Digital & Transformation, Lloyds Banking Group

Ravi Bhalla 300x300 - Retail Banking International Conference & Awards 2020Ravi Bhalla is a high-impact enterprise-level senior leader with over 14 years management experience across telecoms, insurance and financial services in both industry (BT, AIG, Barclays, HSBC & Lloyds Banking Group) and consulting (KPMG). A highly respected programme lead with a strong customer, digital and lean background in roles ranging from strategy to operations, digital, multichannel and product/proposition development, Ravi has attained many awards, including the Barclays Gold Experience Award and the Lloyds Banking Group Leadership: Inspire Delivery Award, and has recently been nominated for the Lloyds Banking Group authentic leadership programme for Black, Asian and Minority Ethnics (BAME) colleagues who demonstrate the attributes and potential to attain an executive-level position. Ravi has previously been a KPMG course lecturer, utilising lean and six sigma experience gained to teach and coach others. He is also a BAME sponsor, providing mentoring and coaching to BAME colleagues who aspire and have the potential to become future senior leaders in Lloyds Banking Group. Ravi holds a BSc (Hons) in Business Management from the University of East Anglia and an MA in Management, Economics and International Relations from the University of St Andrews. His previous publications include ‘The 12 point Customer Engagement Model’ (2013), Journal of Brand Strategy, and ‘Omni-channel: Driving engagement through Digitisation’ (2014) for the Journal of Digital & Social Media Marketing. Ravi’s specialisms include customer experience, digital banking, programme and project management (PRINCE 2), Lean and six sigma (accredited black belt), Agile software delivery (Agile for Executives), design thinking, enterprise architecture, enterprise regulatory design and cybersecurity and operational resilience.

 

Adam Rowse, Head of Branch Based Banking, Barclays

Adam Rowse 300x300 - Retail Banking International Conference & Awards 2020Leading our Barclays branch network teams across the UK to serve millions of customers through over 1,000 branches with more than 10,000 passionate colleagues. Adam is a member of the Corporate Executive Committee working as one of the team defining and executing the Barclays strategy globally. Adam is accountable for increasing our appeal to customers though delivery of quality service across distribution channels and ensuring success in achieving our overall plan within Barclays.

 

Kunal Malani, Chief Growth Officer, Tandem

Kunal Malani 300x300 - Retail Banking International Conference & Awards 2020Kunal Malani as chief growth officer at Tandem, brings a wealth of experience from positions held at HSBC, Barclays and Capital One. Spearheading Tandem’s international expansion into Hong Kong and other potential new markets in 2020, in addition to driving Tandem’s domestic growth agenda here in the UK. Malani is a well-recognised executive in the banking sector having gained experience in multiple verticals of the financial service industry ranging from Payments, Digital & Retail Lending space over the course of his multi-decade long career serving under several industry leading multinational banking giant across U.K., U.S., India and Middle East market regions.

 

Eric Tak, Global Head, ING Payments Centre

Eric Tak - Retail Banking International Conference & Awards 2020Eric Tak joined ING in 2011 as Global Head Card Solutions with overall responsibility for (commercial) cards issuing and merchant acquiring solutions, cash and new business for the Transaction Services business of ING Wholesale Banking. He has more than 25 years of international experience in Payments, having previously worked at ABN AMRO, as practice leader payments for PwC, and Associate Partner in the consulting division of IBM. Immediately prior to joining ING he was responsible as Director for the national product management for Dutch Payment Schemes PIN (Debit Cards) Chipknip (ePurse) and iDeal (ePayments) as well as the national migration to EMV. Since January 2016 Eric is Global Head of the ING Payments Centre that operates across all business units and geographies of ING and is tasked with developing and executing the group-wide Payments Strategy and roadmap for ING

Melissa Ocampo, Head of Sustainability, Retail Banking, HSBC

Melissa has over 6 years experience working in HSBC and studied her postgraduate at Cambridge University in Sustainable business. Highly experienced in finding winning solutions for better sustainability programmes that benefit customers, the societies served by banks and the bank commercially.

 

William Lovell, Head of Future Technology, Bank of England

William Lovell 300x300 - Retail Banking International Conference & Awards 2020Looking at how the next generation of technology, and the generation after that will change financial services.  William spends much of his time working on payment systems and has strong interests in blockchain, machine learning, and high performance computing.  With a solid background is engineering and application development he is part of the Technology Leadership in the Bank of England.

 

If you have topic suggestions or are interested in speaking at the next event, please get in touch with the Programme Director

Amy Avanzato

Email | Amy.Avanzato@arena-international.com

Telephone | +44 (0) 207 936 6607


Partners

Logo

Silver Partner

BPC

BPC was founded 20 years ago and is now active in more than 80 countries. For more than 250 clients, BPC powers payments across the globe by supplying software and creating ecosystems in which banks, processors, merchants and other players, such as governments, can thrive. Banking, Payments: Context – this is what and who we are about at BPC. It’s all about creating relevant services for the customers of our clients, fitting in the context of their business or daily life.


https://www.bpcbt.com/
NCR

Bronze Partner

NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

NCR manages the digital transformation of banks from the back office, to the branch and digital banking by creating personalized consumer experiences for both physical and digital banking. Its payment and management solutions allow banks to lower costs and improve efficiency without losing the ability to support the next challenge. NCR is the trusted partner for innovation, building the future software and services to retain and grow banking customers.

 

 


https://www.ncr.com/

To enquire about sponsorship potential for the conference, please contact our Events Director who will be available to talk you through all opportunities:

Ray Giddings

Events Director

Ray.Giddings@arena-international.com | +44 (0) 203 096 2585

Philip Bloxsome

Senior Sponsorship Manager

Philip.Bloxsome@arena-international.com  | +44 (0)207 936 6925



Awards

ELIGIBLE INSTITUTIONS FOR THE RETAIL BANKING INTERNATIONAL CONFERENCE & AWARDS 2020 INCLUDE:

 

 

 

The 2020 Retail Banking International Awards will bring together C,V-level stakeholders from world renowned financial institutions, market leading high street banks alongside their challenger competitors. All gathered under one roof for a full day of debate and insight into industry trends and new opportunities for the sector, as well as to celebrate past years’ success at the highly prestigious awards gala dinner.

Please click here for the Awards Information Pack

Please click here for the Awards Entry Form

Last year’s winners can be found on the tab above, if you have any questions regarding the 2020 awards please contact our team on

Ray Giddings
Phone: +44 (0)20 3096 2585
Email: Ray.Giddings@arena-international.com


 

 

 

The Retail Banking Awards 2020 will recognise winners in different categories that cover the retail banking sector.

Nominations are now open – deadline for entries is 5pm GMT on Friday 27th March 2020.

Regional Awards:

  • African Retail Bank of the Year
  • North American Retail Bank of the year
  • European Retail Bank of the year
  • Middle East Retail Bank of the year
  • Latin America Retail Bank of the year
  • Asia Pacific Retail Bank of the Year

Global Awards:

  • Best Branch Strategy
  • Best use of Data Analytics
  • Security innovation of the Year
  • Best Bank/Fintech Partnership
  • Best Mobile Banking Strategy
  • Best Open Banking Strategy
  • Best IT Transformation and Innovation
  • Diversity & Inclusion Award
  • Best Self Service Strategy
  • Best use of Digital Marketing and Social Media
  • Product Innovation of the Year
  • Best Loyalty/Rewards Strategy
  • Excellence in Customer Centricity
  • Bank Launch of the Year

Editor’s Awards:

  • Retail Banker of the year
  • Global retail bank of the year

Closing date for nominations will be 27th March 2020.

Please  click here for the Awards Information Pack

Please click here for the Awards Entry Form

Send your completed nominations to events@arena-international.com

If you have any questions regarding the 2020 awards please contact our team:
Ray Giddings
Phone: +44 (0)20 3096 2585
Email: ray.giddings@arena-international.com

 

 


Last years shortlist for the 2019 Retail Banking Awards 

Best Branch Strategy

Metro Bank
Union Bank of the Philippines
CaixaBank’s imaginBank

Best Mobile Banking Strategy

Akbank
RBC Royal Bank
Tandem Bank
PKO Bank Polski
Atom Bank

Best Self Service Strategy

Israel Discount Bank
CaixaBank
Union Bank of the Philippines

Best Open Banking Strategy

HSBC
BBVA
Starling Bank

Best Use of Digital Marketing and Social Media

RBC Royal Bank
Maybank
first direct

Best Use of Data Analytics

Akbank
UBS
BNP Paribas Fortis & Tink

Best IT Transformation and Innovation

Union Bank of the Philippines
Raiffeisen Bank
Addiko Bank

Product Innovation of the Year

Alior Bank
Marcus by Goldman Sachs
Tinkoff Bank

Security Innovation of the Year

Akbank
UBS
CaixaBank

Excellence in Customer Centricity

Akbank
Alior Bank
Intesa Sanpaolo
Halifax
NatWest

Diversity & Inclusion

Lloyds Bank
Virgin Money
Barclays

Best Bank/Fintech Partnership

Clydesdale & Salary Finance
Barclays & Bink
RBS & Loot

Best Loyalty/Rewards Strategy

RBC Royal Bank
Akbank
DBS Bank

GLOBAL AWARDS

Africa Retail Bank of the Year

Standard Chartered
Ecobank
Equity Bank Kenya

North America Retail Bank of the Year

RBC Royal Bank
USAA
Chase

European Retail Bank of the Year

Alior Bank
Halifax
Allied Irish Bank
BBVA

Middle East Retail Bank of the Year

Emirates NBD
First Abu Dhabi Bank
Abu Dhabi Islamic Bank

Latin America Retail Bank of the Year

Scotiabank
Banco Bradesco
Itau

Asia Pacific Retail Bank of the Year

DBS Bank
ICICI Bank
Kasikornbank


 

The winners of the 2019 awards are…

Best Branch Strategy

Metro Bank

 

Best Mobile Banking Strategy

PKO Bank Polski

 

Best Self Service Strategy

Israel Discount Bank

 

Best Open Banking Strategy   

Starling Bank

 

Best Use of Digital Marketing and Social Media

First Direct

Best Use of Data Analytics

Akbank

 

Best IT Transformation and Innovation

Raiffeisen Bank

 

Product Innovation of the Year

Alior Bank

Security Innovation of the Year

UBS

Excellence in Customer Centricity

Intesa Sanpaolo

Diversity & Inclusion

Barclays

 

Best Bank/Fintech Partnership

RBS & Loot

Best Loyalty/Rewards Strategy

RBC

 

Africa Retail Bank of the Year

Standard Chartered

 

North America Retail Bank of the Year

RBC

 

European Retail Bank of the Year   

BBVA

 

Middle East Retail Bank of the Year

Emirates NBD

 

Latin America Retail Bank of the Year

Banco Bradesco

 

Asia Pacific Retail Bank of the Year

DBS Bank

 

Retail Banker of the Year

Oliver Hughes, CEO, Tinkoff Bank

 

Bank Launch of the year

Space, Georgia

 

Global Retail Bank of the Year

ING


Agenda

Retail Banking International is returning for its 35th Annual Conference and Awards. Bringing industry leaders together to examine how the retail banking sector is embracing digital innovation, enhancing operational efficiency and delivering new, improved services for customers. We’ll explore the current banking landscape, industry collaboration and how to promote positive customer journey processes to thrive in a fast-paced and critical time for innovative customer products.

If you have a case study, or key message to deliver to this audience, please contact the Programme Director below with your proposal.

Amy Avanzato

Email | Amy.Avanzato@arena-international.com

Telephone | +44 (0) 207 936 6607


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Contact Us

Events Director

Ray Giddings
+44 (0) 203 096 2585
Ray.Giddings@arena-international.com

Senior Sponsorship Manager

Philip Bloxsome
+44 (0)207 936 6925
Philip.Bloxsome@arena-international.com

Programme Director

Amy Avanzato
+44 (0) 207 936 6607
Amy.Avanzato@arena-international.com

Marketing Manager

Katie Giorgadze
+44 (0) 20 7936 6656
Katie.giorgadze@arena-international.com

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Register

Full Day Conference – Standard Rate

Banks & Industry Associations £1250Financial Service Providers, Technology Companies and Fintechs £1950

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Terms and Conditions

Changes and Cancellation

We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes. Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate received a month prior to the event will be subject to a 20% cancellation charge. Delegates canceling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.

Force Majeure.

We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond FNP’s control.