Retail Banking Conference & Awards: London 2016

Waldorf Hilton in London’s West End   19-May-2016
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About

This event has now taken place, we will be announcing the 2017 edition soon. Pictures and presentations from this year’s event can be found on the relevant pages.

Retail Banking: London 2016 brings together high-street banks, retailers, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The informative and inspiring keynote sessions and informal conversations provide setting for you to join other high-profile event guests in engaging discussions. Key industry thinkers and doers will meet to debate the importance of a new kind of strategies, business practices and partnerships in the industry to meet the challenges of implementing innovative technological solutions.
This conference asks important questions about the future of Retail Banking in the face of a dramatically changing landscape – regulatory updates, new market players, consumer behavior and the digitisation of banking. Speakers, participants and partners examine the key industry trends and discuss and find practical solutions to the most pressing industry questions:

  • How is regulation driving the change in the industry practices?
  • Will the digitisation of banking see the end of the branch?
  • How is online and mobile banking continuing to develop?
  • The best products to keep your company ahead of the curve
  • The increasing importance of marketing your services to consumers
  • Big data banking – the latest frontier?
  • Identifying key industry disruptors

Retail Banking: London 2016 is an opportunity to share ideas, discover trends and network with peers across the industry.


Attend

Attend Retail Banking: London 2016 to:

  • Get access to exclusive research on the retail banking industry
  • Discover new case studies from across Europe and beyond
  • Benchmark your strategy against your competitors
  • Meet and build relationships with senior influencers across the industry

Retail Banking International: London 2016 Conference

Register now

Conference – Day
Banks and industry associations 

 

Financial service providers, technology companies and fintechs

£1250

 

£1950

All rates are subject to VAT

To register now, or for more information, send an email with the option you’ve chosen to:

Carlo Mancini
T: +44 (0) 20 3096 2582
carlo.mancini@timetric.com

Retail Banking International: London 2016 Awards Dinner

Book Now
Awards Gala Dinner only
Delegate Rate                    £250
All rates are subject to VAT

 

Terms and Conditions

Changes and Cancellation We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes.

Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate received a month prior to the event will be subject to a 20% cancellation charge. Delegates canceling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.

Force Majeure. 

We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond Timetric’s control.

 


*3 for 2 offer applies to the standard rate price.

Testimonials

Judges

Venue

Waldorf Hilton in London’s West End

This year’s Retail Banking event see’s us visit the iconic Waldorf Astoria in London’s West End, its central location and high end setting makes it a perfect choice for this event. Delegates will experience top rate service while enjoying the beautifully restored historic event spaces.To reach the hotel, you can either use Holborn, Charing Cross or Covent Garden tubes, all of which are a short walk from the hotel. Otherwise please visit the location section on the hotel website.
Accommodation
We have secured a preferential rate of £239/Night (Single Room Rate) and £249/Night (Double Room Rate) on the 18th, 19th and 20th May.  Individual bookings can be made via:

CECILE RIOU

Groups, Conference and Events Sales Executive

THE WALDORF HILTON

T: +44 (0) 207 759 4097

F: +44 (0) 207 240 9277

cecile.riou@hilton.com

If you would like a list of alternate hotels in the local area please contact victoria.pennell@timetric.com

Speakers

Catherine McGrath, Managing Director of Transaction Product & Community Banking Propositions, Barclay’s

Catherine McGrath
Catherine is a New Zealander who has spent the majority of her career in financial services in the UK. She is the Managing Director of Transaction Product & Community Banking Propositions at Barclays and is responsible for its retail proposition and product portfolio which includes current accounts, overdrafts and insurance.
Prior to joining Barclays in 2013, Catherine was Chief Executive of Customer Markets and Products at ASB Bank in New Zealand. Catherine held senior roles at Lloyds TSB, where she ran the legal and risk function for the retail bank and then led its current account business, NAB and Prudential where she launched innovative health insurer, PruHealth, as its Chief Executive.

Douglas Blakey, Group Editor, Consumer Finance at Timetric

Douglas Blakey
Douglas Blakey is Group Editor, Consumer Finance at Timetric, chief of judges for the annual Retail Banker International Awards and lead market advisor for Timetric’s retail banking research division. This produces and maintains more than 50 market leading research reports and has undertaken bespoke consultancy projects for banks, vendors and their advisors.Douglas practiced as a solicitor in Scotland beforemoving into business information and analysis. He maintains an editorial advisory board of leading bank executives and is a regular guest banking analyst with BBC, NBC, New Statesman and other leading media.

Francesco Burelli, Managing Director, Global Payments Strategy Lead , Accenture

Francesco Burelli

With over 20 years of payments and transaction banking experience, he previously held senior roles with other advisory firms, before at Midland Bank -later HSBC- after starting his banking and advisory career after his MBA in the mid-90s, transitioning from an earlier career in TMT. Fellow at the Institute of Financial Services, Francesco was awarded as Industry Consultant of the Year 2014 by the ATM Industry Association (ATMIA) and as Fintech Boothcamp Fintech Mentor of the Year 2015. Francesco is a member a number of industry editorial and advisory boards for mobile and digital payments.

Jason Bates, Co-Founder, Mondo Bank

Jason Bates
Jason Bates is co-founder of Mondo, a new kind of digital retail bank built for (and with) customers. He has spent the last 2 years leading brand, customer and digital product development for digital challenger banks, working with customers and an all-star digital team to redesign retail banking services from first principles.
Prior to Mondo Jason was a co-founder of Starling (another digital challenger) and founding CEO of Free formers, an innovative social enterprise / consultancy, where he lead work for clients such as ASOS, NewsUK, Facebook, Google, Nectar, Barclays, and Sky on digital transformation and digital product development.
You can find him at @JasonBates.

Jim DeLapa, CEO, Kiran Analytics

Jim DeLapa
Jim DeLapa, CEO, has played a key leadership role in several successful early stage and start-up companies. Prior to his role at KIRAN, DeLapa was a founding investor and board member of Exametric Software. Exametric created labor forecasting and scheduling solutions used today in retail bank branches throughout the world. In 2004 he joined Exametric in an operation role as its Chief Operating Officer, where he helped to lead the company through a period of rampant growth, culminating with the acquisition of the company in 2006 by Witness Systems.DeLapa earned his Business Degree from Michigan State University.

Terry Cordeiro, Head of Product Management – Transformation, Lloyds Banking Group

Terry Cordeiro
I am a senior professional passionate about Digital, Product Management, Innovation and Design who has recently been voted one of the 50 most innovative and powerful people in European Digital Financial Services.
I have over 15 years Product Management, Solution Design and Proposition Development experience in technology areas such as fixed voice, VoIP, mobile banking/payments architecture and software design.Inspired by the likes of Steve Jobs and Sir Tim Berners-Lee, I am fueled by the belief that the right combination of insight, technology and customer experience can really change the way we go about our daily lives. I have a passion for creating experiences that provide positive emotions and am excited by developing ground-breaking solutions that will influence the way we behave and interact in the future.

 

Winston Kassim, Special Projects Consultant, Office of the CEO, RBC

Winston KassimAfter more than 35 years with RBC – the last 10 years with executive responsibility for Strategy and Strategic Performance Management in Personal & Commercial Banking – Winston Kassim retired at the end of 2015 to become a consultant. Soon after retiring, Winston was asked to consult with RBC on special projects for the Office of the CEO. In this role, he provides senior executives at RBC with insights and analysis into key challenges, trends and developments in the financial services industry, advises the bank on industry best practices and leading-edge performance strategies and metrics, and provides counsel on new business opportunities in emerging markets. Winston is an award-winning community leader, who has played a key role in a wide variety of philanthropic organizations including the International Development and Relief Foundation, the Institute for Canadian Citizenship (ICC) and the Canadian Museum of Indian Civilization.

Alex Letts, Founder and Chief Unbanking Officer, Ffrees

Alex Letts
Alex was educated at Oxford, and was trained in consumer advertising at Y&R, then the world’s largest advertising agency group. In 1989 he opened his own advertising agency specialised in technology marketing which in the next 8 years became the largest B2B agency in Europe. He sold the company to Groupe Publicis and after 3 years running the Publicis Technology network, Alex raised $50m to create a reinsurance trading exchange in the London & Lloyd’s market. This was sold to the Qatari Financial Centre in 2010. Alex founded Ffrees in mid 2011 and launched it in mid 2013 to offer a digital alternative to the banking sector’s current account service. Ffrees has re-written both the operational and business model for current account provision so that a premium experience can be delivered to anyone, regardless of financial or social status. Ffrees has opened 50,000 accounts in just over a year of marketing, and is now seen as the leading digital current account service in the UK.

Ricky Knox, Founder, Tandem bank

Ricky Knox
Ricky Knox is a serial entrepreneur and investor. He has built five technology disruptors in fintech and telecoms, each of which also does a bit of good for the world.
Ricky is currently building the customer champion digital bank of the future, but has previously disrupted remittances with Azimo and Small World (the 6th largest remitter in the world), FX and Mobile Telecoms. Ricky is also Managing Partner at Hexagon Partners, a specialist private equity firm which invests in Financial Technology.
Ricky has a first class degree from Bristol University and an MBA from INSEAD.

David Yates, CEO, VocaLink

Chris Dunne, Market Development Director, VocaLink

Chris Dunne Chris Dunne is responsible for thought leadership and developing new markets for the company. He is also responsible for managing the executive relationships with the payments industry, Bank of England and Government. Chris is also a member of the Payment Systems Regulator Panel. He joined the company in 2004 and has played a key role in the successful implementation of the Bacs technology renewal programme, the delivery of Faster Payments and the new Current Account Switching Service. He has held several senior roles as Customer Services Director, Strategy Director and Payment Services Director before taking on his current role.Chris was previously Head of Strategy for the Treasury Services division at Reuters.

Sanjiv Chadha, Regional Head, State Bank of India

Sanjiv ChadhaMr. Sanjiv Chadha is Regional Head of SBI, UK which is India’s largest bank and a Fortune 500 company. He has over 25 years’ experience in banking, having started his career with SBI in 1987. Prior to joining SBI’s UK office in 2014, he has worked at the bank’s Los Angeles office from 2002 until 2007, followed by several senior management and head of sector roles, including Executive Secretary to the Chairman of the SBI Group. He has worked across several different areas of the bank, both in India and overseas, and his areas of specialism include corporate finance, investment banking, mergers and acquisitions, structured finance and private equity. He is widely travelled; his interests include cricket, reading, art and music. And he likes to keep a healthy lifestyle.

Katrina McTeague, Director of Retail Banking Supervision, FCA

Katrina McTeagueKarina is Director of Retail Banking Supervision at the FCA. The Retail Banking Supervision Division is responsible for the largest and most complex retail banking groups in the UK, as well as mid-sized, challenger, supermarket, niche and overseas banks, and Payment Services Institutions. Karina started her career as a corporate lawyer before moving into banking. She has more than 20 years’ retail and commercial banking experience in a breadth of roles including general counsel, strategy, sales and risk. Before joining the FCA, Karina was Chief Risk Officer for Lloyds Banking Group in North America.

 

Norris Coppel , Founder & CEO , Monese

Katrina McTeagueNorris is Founder & CEO of Monese the UK’s first fully mobile banking service. Monese enables anyone to open a UK current account in 120 seconds, via a mobile app. Monese was founded after Norris’ first-hand experience of the hassle involved with opening a bank account in a new country.Monese’s breakthrough technology can validate the identity of customers in real time. This enables the company to offer accounts to the hundreds of thousands of expats and migrants who find it slow and painful to open bank accounts with major banks across Europe. Monese is registered by the FCA.

David Parker ,Founder and CEO , Polymath Consulting

DavidDavid is the founder and CEO of Polymath Consulting who work on projects and advise organisations across the Cards & Payments industry. Polymath Consulting and David are particularly well known for their work on Emoney, prepaid cards and wallets along with general Emerging Payments . He has worked across the complete value chain helping banks with their overall prepaid strategy right through to market entry analysis; as well as working with telcos, processors and programme managers on segment analysis, certification and membership applications. Other areas of support have included outsource partner review, RFP and partner selection right through to proposition development. For brands the has assisted in product proposition development as well as managing RFP processes/reviewing existing contract relationships for both open and closed loop schemes.

Anna Milne, Editor, Electronic Payments International

Anna MilneAnna is deputy editor of Retail Banker International, Cards International and editor of Electronic Payments International. She has a strong interest in fintech and consumer finance. She joined Timetric in the summer of 2014, having completed stints as a freelance reporter for City AM and Hackney Citizen newspapers and Food and Travel magazine. Early on in her career she toiled away at the Co-operative Bank and Experian, then worked as a freelance copy editor, print designer and e-commerce manager before completing a Post-grad diploma in Journalism, achieving the industry gold standard. She has since had to invent a new form of shorthand to include a litany of financial jargon and acronyms.

Carlos Sanchez, CEO and co-founder, Ipagoo

Carlos SanchezCarlos Sanchez is CEO and co-founder of ipagoo, a challenger digital and Pan-European bank devoted to cash management and payments. Carlos was previously an executive director at Goldman Sachs in London, acting as financial advisor for the European corporate market in investments. Prior to this, Carlos created and was CEO of two other banks on behalf of Dexia Group, one was RBC Dexia in Milan and the other Dexia Investor Services Bank France. Carlos was also Country Head of Fund Services division in France and Head of Operations of Dexia Private Bank France. Carlos is also leading an effort to create a new European payment scheme based on Distributed Ledger technology called iDC. Carlos is also a member of the Payment Systems Regulator Panel and of the Payment Systems Regulator Strategic Forum. Carlos is an MBA from IMD in Lausanne, Switzerland and holds an MSc I Telematics and as Degree in Telecommunications Engineering from Vigo University in Spain.

Simon Taylor, Head of Blockchain R+D, Barclays

Simon TaylorSimon is Barclays Head of Blockchain R+D and leads efforts to understand and deliver experiments, pilots and new products in the Blockchain area. Named by City AM as one of the top 10 influencers in Fintech; Simon has been featured on the BBC, Wall St Journal and Economist as well as advising Governments and Regulators globally on the subject of Blockchain and its potential for disruption.With a 16 year career spanning Telco, Finance and Banking, Simon made his name delivering the earliest mobile apps before being involved in the setup of the Barclays Accelerator; Simon began leading Barclays Blockchain efforts in September 2014. Barclays became a founder member of the Blockchain consortium R3, and has announced over 45 experiments and committed to piloting the technology with WAVE in trade finance in 2016. In addition Barclays is the first UK bank to offer accounts to blockchain companies, notably including Circle Internet financial in recent weeks.

 

Maciej Jakubowski, Head of Design, Alior Bank

Macie-jakubowski_AliorBeliever who values beautiful things and great design more and more. Design Thinking practitioner and ambassador, user experience designer and lead for a group of very talented people who do incredible things by thinking out of the box. Innovator who seeks for new perspectives and who believes in partnerships, sharing economy and common sense. Head of design at Alior Bank, former Head of design studio in IBM.


Adam Vaziri, Director, Diacle

Adam VaziriAdam Vaziri is a blockchain lawyer and set up Diacle to assist blockchain & fintech projects with compliance. Diacle is based in London and Hong Kong. He is a tireless blockchain entrepreneur and labeled a ‘bitcoin pioneer’ by Bitcoin Magazine. It is now his third term as director of UKDCA, which lobbied and achieved the most favourable regulatory environment for cryptocurrency in the world. Adam runs bitlegal.io a global tracker for blockchain law since 2014 and featured by CNN and Washington Post. Adam ran first suite of blockchain hackathons across the world: UK, India (read Economic Times article), HK and Malaysia under HackCoin. Adam formulated the first open-source ISDA for cryptocurrency trading: aperta. Adam is a member of Chain-Finance which provides dedicated news/events for the blockchain financial services industry. Recently Adam has been engrossed with blockchain IoT and co-founded a global blockchain IoT lab Chain of Things to investigate the role of blockchain tech in securing IoT. Diacle means ‘compass’ – clear direction for innovative blockchain businesses.

John Smith, Managing Director – Europe, Middle East and Africa (EMEA), International Group, Fiserv

John SmithSmith joined Fiserv from IGATE where he was Vice President, Banking and Financial Services EMEA, charged with determining the regional strategy and bringing focus to sales and execution. In his four years in the role, he grew revenue 10 fold, moved the business from cyclical project revenues to longer term contracted TCV, personally led the largest transaction IGATE had won, a $200m TCV integrated technology and operations outsourcing transaction, and secured a number of new logo deals through targeted campaigns across a number of financial institutions.

Before joining IGATE, Smith held management positions at Fujitsu for four years, first as Business Unit Director, UK Financial Services then leading the Global Business Unit focused on Thomson Reuters. Prior to this, John spent 19 years building his career and expertise at Unisys. As Managing Partner of Payments Systems at Unisys, he pulled together the Payments related businesses to form a separate business unit to improve value and was responsible for strategy, product development and sales.

John has over 25 years of international leadership success in sales growth and P&L management in outsourcing, as well as hardware, software and project led professional services businesses. He also holds an MBA from Kingston University, London.


John Mahon, Head of Product and Research Strategy, EdgeVerve R&D Lab

John MahonJoined Edgeverve to lead product research and strategy for the European market. Based in Edgeverve’s Dublin research lab, John brings over 16 years of Payments, Banking and Insurance product expertise. John has a passion for creating new Financial Services products. His background includes executive leadership experience in Sentenial, a successful European payments start-up, where he led the creation of products for the Pan European SEPA market for Banks and Corporates. He later became COO responsible for client delivery and the Service Level commitment to the Sentenial’s SaaS customer base. His background also includes experience at CGI as Principle Technical Architect for a Pan Canadian Loans and Teller product. John holds a BSc in applied computing from WIT, a MSc in Software Product and Innovation Management from DIT and other postgraduate qualifications from Dalhousie University
Alexey Maklakov, Chief Digital Officer at, Touch Bank

Alexey MaklakovBorn 5th of April 1977
Math degree, Mozhaysky Aero-Space Univercity, St. Petersburg.
In 2005 – 2011 led the value added services in product marketing team of lagest mobile carriers in Russia (MegaFon and MTS).

In 2011 – 2013 led the software development company VenturezLab (WEB services and mobile applications)

In 2013 – 2014 led the product development team in “Russian Internet Solutions” company (cloud storage & instant messaging services).

In Touch Bank from April 2014 (start of the project). As a Chief Digital Officer Alexey in charge of online banking services development & product management, UI/UX development, client’s online services and complimentary infrastructure support & improvements, WEB-analytics and SEO-optimization and support.

Life principle: To keep move forward, look for new opportunities and not afraid of experiments and try something new.

Spare time dedicates to: family and sports


James Buckley, Global Solutions Director, Infosys Finacle

James BuckleyHaving joined Infosys Finacle in January 2016, James brings with him over 25 years’ experience in Banking Solutions, Operations and IT. He leads the Solutions Group globally, managing large accounts and new opportunities. He is also an active member of the Strategic Advisory Board at BIAN as part of his Finacle role. His career has included various senior management positions covering the delivery, programme and enablement of International Banking Operations and IT.


Sponsors


Exclusive Awards Sponsor

Fiserve

Gain worldwide exposure and meet your marketing objectives by sponsoring Retail Banking: London 2016
Timetric provide the perfect platform to target industry leaders and influencers and showcase your products and services in an exclusive forum. Our events allow you to ensure maximum return on investment and the opportunity to assert yourself as a leader within your industry.
We offer a wide range of sponsorship packages from the exclusive platinum package, to exhibitor, networking function, reports and awards sponsorship options.

For more information, please contact our sponsorship team.
SPONSORSHIP ENQUIRIES
Ray Giddings T: +44 (0) 20 3096 2585 E: ray.giddings@timetric.com

Fiserv is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv provides integrated technology and services that create value for our clients. Ranked No.1 on the FinTech 100 international listing of top technology providers to the financial services industry for 6 of the last 8 years. Fiserv drives innovation that transforms experiences for more than 16,000 clients worldwide including banks, credit unions and thrifts, billers, mortgage lenders and leading companies, brokerage and investment firms and other business clients. With 200 locations worldwide, Fiserv delivers financial services technology solutions in five areas of competency: Payments, Insights & Optimisation, Customer and Channel Management, Processing Services and Risk & Compliance. By partnering with our 19,000 associates, clients can increase revenue, decrease operational costs, deliver exceptional customer experiences across multiple channels, mitigate and manage risk, drive profitability and grow their business. It’s the mission of Fiserv to provide integrated technology and service solutions that enable best-in-class results for clients and we deliver on that promise every day.


https://www.fiserv.com/index.aspx

Panel Sponsor

Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 10,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI) and Consumer Bankers Association (CBA).


http://kiran.com/

Gold Sponsor

Vocalink

We’re VocaLink. A global payments partner to banks, corporates and governments. We design, build and operate world-class payment systems. We believe that sustainable economies are powered by easy access to and movement of money. Our award-winning platforms and payment industry expertise make it easier for people to make payments confidently and securely. Last year we processed over 11 billion transactions with a value of £6 trillion. In the UK, we process over 90% of salaries, more than 70% of household bills and almost all state benefits. Every business and person in the UK benefits from our technology.

https://www.vocalink.com/

Infosys



Finacle

Finacle is the industry-leading universal banking solution from EdgeVerve Systems, a wholly owned subsidiary of Infosys. The solution helps financial institutions develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. Today, Finacle is the choice of banks across 84 countries and serves over 547 million customers – nearly 16.5 percent of the world’s adult banked population. Finacle solutions address the core banking, e-banking, mobile banking, CRM, payments, treasury, origination, liquidity management, Islamic banking, wealth management, and analytics needs of financial institutions worldwide. Assessment of the top 1000 world banks reveals that banks powered by Finacle enjoy 50 percent higher returns on assets, 30 percent higher returns on capital, and 8.1 percent points lesser costs to income than others. To know more, visit www.finacle.com

https://www.edgeverve.com/finacle/

Lunch Sponsor

Autorek

AutoRek is an award-winning global provider of financial controls and reporting software. Authors of the world leading reconciliation solution (called AutoRek®), our suite of solutions also incorporate a range of products to help companies perfect their financial controls landscape, including:
• Compliance and regulatory reporting solutions (e.g. Client Money and FATCA/CRS)
• Automated cash allocations
• High-volume data migration
• Balance sheet certification/account attestation
• Improving financial close processes Our solutions are purpose-built to improve the quality and efficiency of financial data management, from cost reduction and process efficiency projects, to improving adherence to regulatory reporting requirements.

http://www.sword-apak.com/

Brand Sponsor

Sword Apak

Delivering real-time business intelligence and technical innovation in a single integrated product, Aurius is the next-generation core banking solution from Sword Apak. Aurius has been created with the retail and commercial banking sectors in mind; the system redefines core banking technology and will transform the way you do business. With over 35 years’ experience as a leading provider of financial systems, Sword Apak Aurius (part of the Sword Group) developed its Aurius solution using its extensive knowledge of working within the banking technology sector. Sword Apak delivers business-focused and technically advanced solutions to a range of banking and financial services institutions. Email: info@sword-apak.com Web: www.sword-apak.com

http://www.sword-apak.com/

Table Host

Touchbank

As a part of the European financial OTP Group Touch Bank is the only retail digital bank in Russia launched in April 2015, with just one single Touch Bank Card to access a suite of offered products and innovative services: current account, deposit, credit card account, cash loan account; instant account opening, instant savings account, Cards in Card service (wallet in a card), revolving capability in cash loan, free cash withdrawal worldwide, loyalty program, mobile- and internet-bank 24/7 and others.TOUCH BANK is a balanced combination of modern banking technologies and easy – going human approach, manageable virtually by a single touch.

https://www.touchbank.com/

Table Host

Caixa Bank

CaixaBank is Spain’s leading bank by market share. It operates in retail banking and insurance, while also holding investments in international banks and prominent services companies. The bank, presided over by Chairman Isidro Fainé and CEO Gonzalo Gortázar, serves close to 14 million customers and has a network of more than 5,200 branches. It is the leading operator in retail banking, with a market share of 28.3% among individuals. The Group’s essence – and what sets it apart from others – is its level of implication and unswerving commitment to society. CaixaBank’s banking operations are grounded resolutely in the principles of quality, trust and social engagement.

http://www.caixabank.com/home/home_en.html

Table Host

Vipera

Vipera is a leading provider of digital banking and customer-engagement solutions. It enables its customer-banks with a quick, secure and efficient way to develop or integrate with new digital services through its “Fintegration” platform, Motif. With its customer-centric approach to service design, Vipera delivers the functionality, personalisation and ease-of-use that customers demand from a digital financial experience, and so delivers satisfied and engaged customers for its clients. Vipera works collaboratively to create innovative mobile solutions for consumers to buy, pay for & finance their lives and to forge more meaningful interactions and connections between those consumers and their banks.

http://www.vipera.com/

Table Host

Sacombank

Sai Gon Thuong Tin Commercial Joint-stock Bank (Sacombank) is one of the top five largest banks in Vietnam in terms of total assets, charter capital, total loans, total deposits, networks and considered as the first bank in Vietnam to expand the scope of its operation abroad (in Laos and Cambodia). In the development strategy of Sacombank, Technology is identified as one of four key solutions and to be the top priority. It is an important platform to support Sacombank’s operation, diversification of products and services, risk control, customer relationship management as well as improving labour productivity, .etc. Currently, Sacombank has been strongly focused on developing digital channels and aimed to building the digital platform in the harmonious combination between traditional bank and digital bank model with a view to providing the financial products and services that best meet the need of all customer segments.”

http://www.sacombank.com/

Table Host

ICICI Bank

ICICI Bank UK PLC offers retail, corporate and investment banking services in the UK and Europe and has been operating here since 2003. It is authorised by the Prudential Regulation Authority, regulated by the Financial Conduct Authority and Prudential Regulation Authority (registration number: 223268) and is a member of the UK Financial Services Compensation Scheme. Its registered office is One Thomas More Square, London E1W 1YN. It is subject to the laws of England and Wales. ICICI Bank UK PLC operates from 9 locations in the UK and has branches in Belgium and Germany. ICICI Bank UK PLC has a long term foreign currency credit rating of Baa3 from Moody’s.

http://www.icicibank.co.uk/

Table Host

Alior Bank

Alior Bank began operating in November 2008 as a new type of bank – combining traditional banking rules with innovative solutions and products. In December 2012, the shares of Alior Bank made their debut on the Warsaw Stock Exchange. The debut was preceded by a public offering valued at PLN 2.1 billion – this was the largest public offering of a privately-held company in the 21-year history of the WSE. On 21 of March 2014, less than 18 months since its IPO, it joined WIG 20 index, that comprises the twenty largest and most liquid companies listed on the Warsaw Stock Exchange.

https://www.aliorbank.pl/en

Table Host

Nationwide

Nationwide Building Society is the world’s biggest building society and one of the UK’s most iconic financial brands. Around 170 years ago, the Society opened its doors as a building society. Run for the benefit of members, being a building society means that the organisation is able to reinvest more of its profits to improve the products and services it offers. Our approach means we offer a genuine alternative to the established banks, and whether it’s the products we offer, the charities and causes we champion or the communities we serve, our mutual heritage and structure means everything we do is with our members’ best interests at heart. As a result, Nationwide has the best customer satisfaction amongst its major high street competitors and access to exclusive products, so it’s no surprise millions of people prefer to do their banking with a building society. Every decision we make as a business is underpinned by our core values of decency, fairness and dependability. Ultimately, doing the right thing for our members is at the heart of what we do and has turned us into one of the UK’s largest mortgage and savings providers, with a growing share in the UK current account market.

http://www.nationwide.co.uk/

Table Host

Bank of Ireland

Bank of Ireland Group provides a broad range of banking and other financial services including current account and deposit services, mortgages, business and corporate lending, international asset financing, leasing, foreign exchange facilities, life assurance, pension and protection products. These services are provided by the Group in Ireland, with selected services being offered in the UK and internationally. The Group has the largest network of retail branches and ATM outlets in Ireland, as well as partnerships in the UK with the Post Office and the AA, engaged in the provision of a range of financial services. Bank of Ireland continues to innovate to meet customers’ needs, and explore creative ways to deliver exciting and relevant products and services. The Bank recently launched a number of new digital branches and upgraded and digitised 70 branches throughout its network, activity which is ongoing across the business.

https://www.bankofireland.com/

Table Host

Vizolution

Vizolution provides a suite of solutions that create digital bridges between channels to create seamless customer journeys. Vizolution allows customers to navigate complex journeys and digitally send, receive, sign documents on a real time basis. This means that customers complete their desired journeys without being forced to use paper, post or personal visits. Using Vizolution you can offer the quality of face-to-face meetings with the convenience, cost efficiency and compliance of telephony and web.

http://www.vizolution.co.uk/

Awards

ELIGIBLE INSTITUTIONS FOR THE RETAIL BANKING CONFERENCE & AWARDS: LONDON 2016 INCLUDE:

The Global Retail Banking Awards Ceremony will take place on 19th May 2016.

NOMINATION GUIDELINES 

  • Entries are now closed, to see if your company has made our shortlist please click the tab above
  • Submissions can be made on behalf of your own company or in recognition of a colleague or a partner firm
  • Nominees should follow the guidelines to ensure their submission has the best chance of winning

Be open about your achievements

Information on submissions labelled CONFIDENTIAL will only be shown to members of the judging panel so please be open about successes. At the same time, even where financial information is in the public domain, please include it to provide a full picture of performance.

 

Support your opinions with facts
When judges compare companies on various criteria, a company which can quote data on customer satisfaction will be given precedence over one which claims “market-leading service quality” without evidence.

 

Be concise 
Bullet points and short paragraphs supported by a couple of charts or graphs are better than long-winded presentations. As guidance, nominations should be between 500-1000 words long.

What makes you unique? 
In every category, we are looking for companies that stand out from the crowd. When you list the things you do well, don’t forget to emphasise where you feel you are unique among your competitors, or where you do things differently from the rest of the industry.

Follow the guidelines 
While you are invited to raise any point you feel strengthens your nomination, we recommend clearly and directly addressing each point listed in the category criteria – this allows judges to easily compare like with like, and will make sure there are no areas in which your nomination has nothing to say for itself.

Keep it current 
Remember that in almost all categories, the award title contains the words “of the year”. For maximum impact, please refer to developments made and performance achieved in the last 12 months. While a record of success won’t hurt a nomination, it is the most recent activity that will win awards for nominees.

Notes

  • Submissions should highlight the key differentiator and competitive nature of the project or implementation.
  • The judges reserve to move a submission to a more appropriate category at their discretion;
  • The judges will give priority to innovative projects and entries that provide details of key metrics highlighting the success of the project/implementation against the project’s stated goals
  • Entrants should use the online entry form but may provide additional information by way of pdf or powerpoint;
  • The judges’ decision is final

Award Categories for 2016: 

Regional Awards: 
  • African Retail Bank of the Year
  • North American Retail Bank of the Year
  • European Retail Bank of the Year
  • Middle East Retail Bank of the Year
  • Latin American Retail Bank of the Year
  • Asia Pacific Retail Bank of the Year
Awarded to the outstanding retail bank in the respective regions for outstanding consumer banking performance in the year to April 2016; the judges will look for evidence of creative thinking, innovation and demonstrable business benefits.
Global Awards: 
Best Branch Strategy 
Entrants should provide information relating to a successful branch strategy that maximises utilisation of the branch, optimises customer service, productivity and budget.
Best use of Online Banking 
Submissions should demonstrate the bank’s success in growing online banking use within a secure network with demonstrable success in meeting and exceeding business goals. Criteria will include improvements in customer experience, security and fraud management and increased revenue.
 
Best Mobile Banking Strategy
Awarded to the bank displaying an innovative m-banking programme delivering measurable business goals such as m-banking penetration and engagement rates. Entrants may provide information relating to improvements in customer experience, security, functionality and successfully overcoming implementation risks
Best Payment Innovation 
Awarded to the bank launching a payment project that has achieved measurable bottom line success such as customer adoption, retention and market share.
Best use of Digital Marketing and Social Media 
Awarded to the bank displaying evidence of inter alia: successful marketing campaigns utilising social media; increased customer engagement; successful use of social media as a customer service tool; customer needs analysis; social media as a distribution channel

Best use of Data Analytics 

For information on full criteria please contact us
Best Customer Facing Technology
For information on full criteria please contact us
 
Best Digital Strategy 
For information on full criteria please contact us
 
Best IT Transformation 
Award to recognise the financial institution that has overhauled its IT systems, such as changes to its network architecture, hardware, software or how data is stored and accessed.
 
IT Innovation of the Year 
Awarded to the bank demonstrating that an IT project has been delivered on time and within budget and has given the bank measurable productivity gains and at a lower cost than the outgoing system.
 
Product Innovation of the Year
A product launch that has enabled the bank to increase sales to new and existing customers utilising marketing channels both traditional and emerging and captures the judges imagination for its novelty factor.
Most Disruptive Innovation of the Year 
A product or customer service innovation that has altered the local retail banking marketplace by capturing market share within the first year of launch
 
Best Non-Bank Competitor 
Awarded to the non-bank competitor that has launched a financial services product or service in the past 12 months that is already disrupting the market by demonstrable winning away market share from established financial institution. 
 
Retail Banking Launch of the Year 
Awarded to the outstanding banking start-up that has demonstrated speed-to-market with consideration to the banking start-up’s IT strategy, segmentation strategy, security and regulatory compliance
 
Retail Banking Security Innovation of the Year 
A project that demonstrates successful avoidance of operational risk and the ability to prevent examples of calculable fraud or other risks to the bank’s systems
Editor’s Awards: 
  • Global Retail Bank of the Year 
  • Retail Banker of the Year 
  • Rising Star Banker of the Year
 
 
 
 

The winners of the 2016 Retail Banking awards are listed below:

African Retail Bank of the Year 
Nedbank
 
North American Retail Bank of the Year 
Wells Fargo
 
European Retail Bank of the Year
ING
 
Middle East Retail Bank of the Year
Mashreq
Latin American Retail Bank of the Year 
Bradesco

 

Asia Pacific Retail Bank of the Year 

 

DBS

 

Best Branch Strategy

 

Bank of Ireland

 

Best Use of Online Banking

 

Sacombank
 
Best Mobile Banking Strategy
Caixabank
 
Best Payment Innovation
RBC
Best Use of Digital Marketing and Social Media 
State Bank of India
 
Best Use of Data Analytics
RBC
 
Best Customer Facing Technology
Alior

 

Best Digital Strategy

 

Scotiabank International
Best IT Transformation 
Bank Zachodni WBK
IT Innovation of the Year
RBS (DigiDocs) with Vizolution
 
Product Innovation of the Year
Touch Bank
Most Disruptive Innovation of the Year 
Apple Pay

 

Best Non-Bank Competitor

 

Alipay

 

Retail Banking Launch of the Year

 

Number 26
 
Retail Banking Security Innovation of the Year
Nationwide
Global Retail Bank of the Year
Bank of America

 

Retail Banker of the Year 

 

Gonzalo Gortazar, Caixabank
 
Rising Star Banker of the Year
Tom Blomfield, Mondo

The winners of the 2016 Retail Banking awards are listed below:

African Retail Bank of the Year 
Nedbank
 
North American Retail Bank of the Year 
Wells Fargo
 
European Retail Bank of the Year
ING
 
Middle East Retail Bank of the Year
Mashreq
Latin American Retail Bank of the Year 
Bradesco

 

Asia Pacific Retail Bank of the Year 

 

DBS

 

Best Branch Strategy

 

Bank of Ireland

 

Best Use of Online Banking

 

Sacombank
 
Best Mobile Banking Strategy
Caixabank
 
Best Payment Innovation
RBC
Best Use of Digital Marketing and Social Media 
State Bank of India
 
Best Use of Data Analytics
RBC
 
Best Customer Facing Technology
Alior

 

Best Digital Strategy

 

Scotiabank International
Best IT Transformation 
Bank Zachodni WBK
IT Innovation of the Year
RBS (DigiDocs) with Vizolution
 
Product Innovation of the Year
Touch Bank
Most Disruptive Innovation of the Year 
Apple Pay

 

Best Non-Bank Competitor

 

Alipay

 

Retail Banking Launch of the Year

 

Number 26
 
Retail Banking Security Innovation of the Year
Nationwide
Global Retail Bank of the Year
Bank of America

 

Retail Banker of the Year 

 

Gonzalo Gortazar, Caixabank
 
Rising Star Banker of the Year
Tom Blomfield, Mondo

Agenda

Retail Banking: London 2016 brings together high-street banks, retailers, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The informative and inspiring keynote sessions and informal conversations provide setting for you to join other high-profile event guests in engaging discussions. Key industry thinkers and doers will meet to debate the importance of a new kind of strategies, business practices and partnerships in the industry to meet the challenges of implementing innovative technological solutions.

Download agenda

For information on all our speakers and topics being discussed throughout the day, please download our agenda.

Speaker enquiries 
Please contact
Hind Shubber
T. + 44 (0) 20 3096 2575
E. hind.shubber@timetric.com


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For more information about attending or becoming involved with this industry-leading event please contact our team who will be happy to assist you.




Speaking Enquiries

Hind Shubber
+44 (0) 20 3096 2575
hind.shubber@timetric.com

Delegate Enquiries

Carlo Mancini
+44 (0) 20 3096 2582
carlo.mancini@timetric.com

Sponsorship Enquiries

Ray Giddings
T: +44 (0) 203 096 2585
ray.giddings@timetric.com

General & Award Enquiries

Victoria Pennell
+44 (0) 20 3096 2634
victoria.pennell@timetric.com