Retail Banking: London 2015

Waldorf Hilton in London’s West End   21-May-2015
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Title Sponsor & Exclusive Awards Sponsor

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About

Retail Banking: London 2015 brings together high-street banks, retailers, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The informative and inspiring keynote sessions and informal conversations provide setting for you to join other high-profile event guests in engaging discussions. Key industry thinkers and doers will meet to debate the importance of a new kind of strategies, business practices and partnerships in the industry to meet the challenges of implementing innovative technological solutions.

This conference asks important questions about the future of Retail Banking in the face of a dramatically changing landscape – regulatory updates, new market players, consumer behavior and the digitisation of banking. Speakers, participants and partners examine the key industry trends and discuss and find practical solutions to the most pressing industry questions:

  • How is regulation driving the change in the industry practices?
  • Will the digitisation of banking see the end of the branch?
  • How is online and mobile banking continuing to develop?
  • The best products to keep your company ahead of the curve
  • The increasing importance of marketing your services to consumers
  • Big data banking – the latest frontieer?
  • Identifying key industry disruptors

Retail Banking: London 2015 is an opportunity to share ideas, discover trends and network with peers across the industry.


Attend

Attend Retail Banking: London 2015 to:

 

  • Get access to exclusive research on the retail banking industry
  • Discover new case studies from the UK, Europe and beyond
  • Benchmark your strategy against your competitors
  • Meet and build relationships with senior influencers across the industry

 

The event is an opportunity to share ideas, discover trends and network
with peers across the wealth industry, while enjoying exclusive research
and case studies delivered by the wealth industry thought leaders.

Who is attending?

The annual event brings together decision-makers and specialists from a variety of key sectors:

• Retail banks and financial institutions
• Wealth managers
• Boutique Retail banks
• Online banking providers
• Offshore and onshore institutions
• Technology providers
• Researchers and Analysts

Retail Banking: London 2015 provides a setting to engage in a dialogue with the community of decision-makers and influencers.

We invite you to become an active voice in this discussion to shape the future of private banking

Register now

To register now, or for more information, send an email with the option you’ve chosen to:
Carlo Mancini – carlo.mancini@timetric.com Tel: +44 (0) 20 3096 2582 or
Hind Shubber – hind.shubber@timetric.com Tel +44 (0) 203 096 2575

 

EARLY BIRD
Register before Friday 1st May for 20% off

Early Bird – Full Day Conference & Awards Dinner  £1000
Early Bird – Vendor rate  £1560
All rates are subject to VAT

 

STANDARD

Standard Rate – Full Day Conference and Awards Dinner £1250
Standard Rate – Vendor £1950

 

Bring the team! 3 places for the price of 2* – contact us for more information

Terms and Conditions

Changes and Cancellation We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes.

Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate received a month prior to the event will be subject to a 20% cancellation charge. Delegates canceling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.

Force Majeure. We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond FNP’s control.

*3 for 2 offer applies to the standard rate price.


Testimonials

Judges

Venue

Waldorf Hilton in London’s West End

This year’s Retail Banking event see’s us visit the iconic Waldorf Astoria in London’s West End, its central location and high end setting makes it a perfect choice for this event. Delegates will experience top rate service while enjoying the beautifully restored historic event spaces.
To reach the hotel, you can either use Holborn, Charing Cross or Covent Garden tubes, all of which are a short walk from the hotel. Otherwise please visit the location section on the hotel website click here.

To check hotel availability and to stay at the Waldorf please book through http://www.waldorfhilton.co.uk/

If you would like a list of alternate hotels in the local area please contact victoria.pennell@timetric.com


Speakers

Anne Boden, CEO and Founder, Starling Bank

Anne Boden
Anne Boden is CEO and Founder of Starling Bank. Starling was recently named by the Sunday Times as one of the top 25 Fintech Start-Ups in the world.  Previously, Anne was Chief Operating Officer of Allied Irish Banks Plc and Head of EMEA, Global Transaction Banking across 34 countries for RBS and ABN AMRO. Anne began her career at Lloyds Bank, moved on to Standard Chartered Bank and then UBS in Zurich. In June 2010, Treasury and Risk Magazine named her as one of the ten most influential figures in Global Finance. Anne holds a BSc in Computer Science and Chemistry, an MBA and is a Fellow of the Chartered Institute of IT.

Travers Clarke-Walker, Chief Marketing Officer, International Group

Travers Clarke-WalkerTravers Clarke-Walker is Chief Marketing Officer – International Group and was previously Managing Director of Europe, Middle East at Fiserv (NASDAQ: FISV). Appointed in January 2014, Clarke-Walker leads now the Marketing, Strategy, Investor Relations and Communications for the International Division. He is an established thought leader in the FinTech sector and regularly speaks and writes across the sector, and was this year’s chair of the judging panel for FinTech50.

Prior to joining Fiserv, Clarke-Walker was the Managing Director for Innovation & Payments at Barclays Retail Bank, where he brought to market, Pingit, the UK largest mobile-to-mobile, peer-to-peer payments platform, and Cloudit the banks revolutionary document storage platform. BeSpoke for Barclays Customers, My Business Works – Software Package for Small Business Owners and the roll out of Personalised Debit Card were also brought to market under his leadership. Before his appointment to Managing Director, Clarke-Walker was the Product & Marketing Director for Business Banking.
Dmytro Dubilet, Deputy CEO, PrivatBank

Dmytro DubiletDmytro Dubilet is Deputy CEO of PrivatBank – the 8th largest bank in terms of capital in Central and Eastern Europe. PrivatBank serves 22 million retail customers; its network includes 2497 branches, 7592 ATMs and 11,647 self-service terminals. Dmytro has an MBA degree from London Business School (2011). Before joining PrivatBank he worked for MasterCard and Infosys, also run his own media business.  Dmytro developed projects that made PrivatBank one of the most innovative banks in the world. Recent bank innovations include client service in branches using iPads, Big Data and CRM infrastructure able to run automatic scoring of all marketing communications, online-encashment, cash withdrawal from ??? using QR-Code, re-issue of cards through ???, topless ATM, cloud NFC, post-boxes and Internet “Shops” in branches, contactless AirPay payment technology, Open Bank ID project.
Rajat Garg, EMEA Head of Wealth Management, Citi

Rajat GargRajat Garg is Citi’s EMEA Head of Wealth Management since 2008. He is a member of the Citi EMEA Retail Banking Executive Committee. Rajat has pioneered the Trusted Advisory Ecosystem in Citi, which is a client centric Investment Advisory framework for the Affluent Segment and has won accolades both within and outside Citi. Prior to his current position, Rajat served as Country Business Manager for Citi Turkey. He joined Citi in 1989 and has held leadership positions in a number of different businesses and geographies with Citi over the past 25 years. He has worked in Mumbai, Singapore, Riyadh, Istanbul and London. Rajat holds a B.Tech. from the Indian Institute of Technology and an M.B.A . from the Indian Institute of Management.
Sophie Guibaud, Vice President of European Expansion, Fidor

Anne Boden
Sophie Guibaud is Vice President of European Expansion at Fidor. She started her career in investment banking in New York before joining a growth capital fund in Paris. Along with investing in startups, she advised them on their development strategy. However, wanting to be more involved in startup operations, she moved to London and was instrumental in launching HelloFresh, a Rocket Internet food subscription-based company. After heading product strategy and commercialisation at Bankable, a payment solutions company, she is now in charge of the European roll-out of Fidor.

 

Alex Letts, Founder, Ffrees Bank

Alex LettsAlex was educated at Oxford, and was trained in consumer advertising at Y&R, then the world’s largest advertising agency group.  In 1989 he opened his own advertising agency specialised in technology marketing which in the next 8 years became the largest B2B agency in Europe. He sold the company to Groupe Publicis and after 3 years running the Publicis Technology network, Alex raised $50m to create a reinsurance trading exchange in the London & Lloyd’s market.  This was sold to the Qatari Financial Centre in 2010.  Alex founded Ffrees in mid 2011 and launched it in mid 2013 to offer a digital alternative to the banking sector’s current account service. Ffrees has re-written both the operational and business model for current account provision so that a premium experience can be delivered to anyone, regardless of financial or social status.
Vernon Hill, Founder, Metro Bank

Vernon HillVernon Hill is Chairman and Founder of Metro Bank. He is often credited with reinventing American banking. He is the founder and former Chairman and President of Commerce Bank which he founded in 1973 as a one-branch bank in metro Philadelphia with nine staff and $1.5 million.  Vernon believes that the value of a bank is in its deposits. He believes that Customers will be willing to give more of their deposits in exchange for a better banking experience, and that great companies are built by creating Fans not Customers. By applying this philosophy, Vernon built Commerce bank into one of the largest banks in America with 15,000 team members, 500 branches and $50 billion of assets. It was purchased in July 2007 by TD Financial for $8.5 billion.
Ton Kentgens, Global Business Development, Ortec

Ton KentgensIn 2013, Mr. Kentgens joined Ortec Finance where he is responsible for Global Business Development for Ortec’s Wealth Management product OPAL.  Mr. Kentgens studied Economics at the University of Maastricht. After graduation, he worked as an associate teacher at the Open University in the field of Investment Theory. He continued his career at ABP, the largest Dutch pension fund where he was manager European Equities for ABP Investments. In that role, his main task was manager selection and monitoring of portfolio performance.
Karina McTeague, Director of Retail Banking Supervision, Financial Conduct Authority

Karina McTeagueKarina is Director of Retail Banking Supervision at the FCA. The Retail Banking Supervision Division is responsible for the largest and most complex retail banking groups in the UK, as well as mid-sized, challenger, supermarket, niche and overseas banks, and Payment Services Institutions. Karina started her career as a corporate lawyer before moving into banking.  She has more than 20 years’ retail and commercial banking experience in a breadth of roles including general counsel, strategy, sales and risk. Before joining the FCA, Karina was Chief Risk Officer for Lloyds Banking Group in North America.
Hal Oskarsson, Founder, Verdicta

Hal Oskarsson is the founder of Verdicta.com, a consulting and a research firm based in Iceland. Hal began his career in the field of engineering, in which he helped to build optimization systems in various industries. Later he moved into strategic planning, marketing, branding and strategic communications, creatively applying methods from his engineering work. Hal currently specializes in helping banks, financial and retail companies in Europe to re-establish customer trust and satisfaction. Hal has developed two innovative business methodologies: Corporate Framing and adFactor. Corporate Framing has proven to multiply market share, awareness and long-term consumer satisfaction. AdFactor is an efficient and effective tool to analyse commercials and measure their impact. Using adFactor, companies can evaluate the return on marketing investment (ROMI) reliably. As an example of results, some financial companies have grown their market share by over 25% as a result of following Hal’s advices.

David Pope, European Marketing Director, Jumio

David Pope is European Marketing Director at Jumio, the next generation online and mobile identity and credentials management company. For the past 15 years, David has worked with e-commerce merchants, payments firms, online gaming operators and other regulated sectors to help them understand how to welcome new customers whilst defending against card fraud and money laundering. In his prior roles as Marketing Director at Experian and at 192business, David’s strategy was to interview convicted cybercriminals to help merchants understand the modus operandi of fraud and help them better prepare their defences.
Pierre P. Habis, Managing Director, MUFG Union Bank

Pierre P. HabisPierre P. Habis is Managing Director and Group Head of Consumer, Business and Private Banking for MUFG Union Bank.  Habis, who has more than 25 years of banking experience, was named to his current position in 2010 after joining the bank in 2008 to head branch banking.  In his current role, he manages all aspects of Consumer Banking, Business Banking and Private Banking, including the Product Management and Development Group, the Business Credit Centre, Direct Banking, Risk Management and Operations. Prior to joining Union Bank, Habis was President of Retail and Commercial Banking at Countrywide Bank. Habis also served as First Federal Bank of California’s head of retail banking. Before joining First Federal, he was Senior Vice President and California Finance Executive at Bank of America. From 1988 to 2002, Habis held several senior positions at Wells Fargo Bank.
David Parker, Founder & CEO, Polymath Consulting

David ParkerDavid is the founder and CEO of Polymath Consulting who work on projects and advise organisations across the Cards & Payments industry. Polymath Consulting and David are particularly well known for their work on Prepaid Cards & emerging payments. He has worked across the complete value chain helping banks with their overall prepaid strategy right through to market entry analysis; as well as working with telcos, processors and programme managers on segment analysis, certification and membership applications. Other areas of support have included outsource partner review, RFP and partner selection right through to proposition development. For brands the has assisted in product proposition development as well as managing RFP processes/reviewing existing contract relationships for both open and closed loop schemes. Geographically his client assignments have covered Russia, South Africa, Middle East, Europe and Asia. He is an active contributor to forums on linkedin and a regular media commentator on the future of prepaid cards/emerging payments. He is co-chair of the People in Emerging Payments forum on linkedin. He has chaired conferences and events from Mumbai to Moscow; Las Vegas to London and Johannesburg/Nairobi in Africa to Colombo/Sri Lanka.
Anthony Thomson, Founder, Atom Bank

Anthony ThomsonAnthony Thomson is the founder of Metro Bank, Chairman of the Financial Services Forum, Chairman of the National Skills Academy for Financial Services, an NED of Agiliti, a company providing banking software as a service, and the chairman of Atom, which when it launches in 2015, will be the first real alternative to the High Street banks. Anthony served as the first chairman from 2009 until 2012, before leaving the bank in December 2012. In 1987 Anthony founded City Financial Marketing which, by the time he sold it to Publicis in 1997, was Europe’s largest financial services marketing and communications group. He has been included in Marketing Magazine’s ‘Power and influence top 100’ and named by the Evening Standard as ‘one of the 1000 most influential Londoners’ and one of the 60 most influential in the City.
Daryl Wilkinson, Head of Group Innovation, Nationwide
Daryl WilkinsonA senior level executive and entrepreneur, Daryl works with leaders to create opportunities that inspire brand advocacy, diversify and grow their business, and which help communities to thrive in our digital society.  Using creative thinking and innovative techniques, Daryl supports stakeholders in finding new and better ways to achieve their strategic outcomes. He is a catalyst for change, providing the space for stakeholders to develop the habits of test, learn, iterate and improve. Daryl joined Nationwide in April 2011. He leads a team of fintech disrupters as Group Head of Innovation. Daryl joined Nationwide from Northern Rock Bank, where he was a member of the bank’s transition team, responsible for identifying the value maximising route to return the bank to the private sector.


Sponsors


Event sponsor

Gain worldwide exposure and meet your marketing objectives by sponsoring Retail Banking: London 2015
Timetric provide the perfect platform to target industry leaders and influencers and showcase your products and services in an exclusive forum. Our events allow you to ensure maximum return on investment and the opportunity to assert yourself as a leader within your industry.
We offer a wide range of sponsorship packages from the exclusive platinum package, to exhibitor, networking function, reports and awards sponsorship options.
For more information, please contact our sponsorship team.
SPONSORSHIP ENQUIRIES
Ray Giddings
T: +44 (0) 20 3096 2585
E: ray.giddings@timetric.com

Polly Bosher
T. +44 (0) 20 3096 2584
polly.bosher@timetric.com

Elizabeth Pissarro
T: +44 (0) 203 096 57 56
elizabeth.pissarro@timetric.com


http://www.ortec-finance.com/

Ortec Finance

Ortec Finance is a global provider of technology and advisory services for risk and return management. Established in Rotterdam in 1981, Ortec Finance has 180 employees who combine mathematical ability, business awareness, and practical application to deliver innovative and pragmatic solutions. Its long-standing and global client base comprises leaders in the pensions, asset management and private wealth management markets.

The company’s focus is firmly on providing support for investment decision making for institutional and private investors. Ortec Finance designs, builds, and applies solutions for asset-liability management, ex-ante and ex-post risk management, performance measurement and risk attribution, and financial planning. Our solutions derive from the combination of software models and professional advisory services.


https://www.jumio.com/solutions/finance/

Panel Sponsor

JUMIO

Jumio is a fast-growing credentials management company that utilises proprietary computer vision technology to authenticate customer ID credentials in real-time web & mobile transactions. Jumio’s products are designed to enable quicker and more intuitive mobile experiences whilst increasing revenue, reducing fraud & increasing customer satisfaction.

Jumio’s unique computer vision solutions help financial services firms to improve online account opening completion rates.  Jumio is already working with a range of financial services providers to ensure that their customers have a fast & positive experience when opening an account on their mobile device, while enabling financial services providers to meet KYC & AML compliance requirements.


https://www.fiserv.com/index.aspx

Title Sponsor & Exclusive Awards Sponsor

Fiserv

Fiserv is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv provides integrated technology and services that create value for our clients. Ranked No.1 on the FinTech 100 international listing of top technology providers to the financial services industry for 6 of the last 8 years. Fiserv drives innovation that transforms experiences for more than 16,000 clients worldwide including banks, credit unions and thrifts, billers, mortgage lenders and leading companies, brokerage and investment firms and other business clients. With 200 locations worldwide, Fiserv delivers financial services technology solutions in five areas of competency: Payments, Insights & Optimisation, Customer and Channel Management, Processing Services and Risk & Compliance. By partnering with our 19,000 associates, clients can increase revenue, decrease operational costs, deliver exceptional customer experiences across multiple channels, mitigate and manage risk, drive profitability and grow their business. It’s the mission of Fiserv to provide integrated technology and service solutions that enable best-in-class results for clients and we deliver on that promise every day.


http://www.verdicta.com/

Brand Sponsor

Verdicta

Verdicta is a consulting and research firm, founded in Iceland by Hal Oskarsson in 2000 that focuses on clients in Scandinavia and Europe. Verdicta specializes in building up the confidence, reputation of and trust in banks and financial companies by using strategies developed from Verdicta’s own research.

Verdicta has developed two major methodologies that have recently gained enormous attention, Corporate Framing and adFactor. Corporate Framing has proven to multiply market share, awareness, brand image and long-term consumer satisfaction. Some large financial firms, as a result of following Verdicta’s advice, have grown their market share by over 25%. AdFactor is an efficient and effective tool to analyse commercials and measure their impact and evaluates the return on marketing investment (ROMI).


http://www.cognisco.com/

Exhibitor

Cognisco

Cognisco help organisations identify, manage and mitigate the significant risk posed by the (typical) 30% of their workforce who misunderstand key elements of their job role and have misplaced confidence, knowledge & skills gaps. As a result our international client base spans a broad range of industry sectors all of whom are concerned with managing and mitigating People Risk.
People Risk can lead to death or personal injury, severe legal or financial penalties or customer defection due to damaged brand reputation.
Our assessment and consultancy services are supported and delivered through our competency management and People Risk solution my*KNOW – a SaaS based technology platform that offers one place for assessing, managing and mitigating risk.


https://www.metrobankonline.co.uk/

Table Host

Metro Bank

Metro Bank launched in July 2010 as the first new high street bank in more than 100 years. The revolutionary UK bank offers personal and business banking services, with a focus on providing unparalleled levels of service and convenience. Based in London and the South East, stores are open 7 days a week, 362 days a year, 8am – 8pm, Monday to Friday, 8am – 6pm Saturday and 11am – 5pm on Sundays and bank holidays. In just under five years it has grown to over 490,000 business and personal accounts, across more than 30 stores


https://www.fidor.de/

Table Host

Fidor Bank

Fidor Bank has defined a completely new banking relationship for digitally-savvy consumers and business customers. The Bank’s slogan – “Banking with Friends” – refers to the important role that customer and bank employee communications play within the Fidor Smart Community. The community connects customers with each other and provides the opportunity to ask money-related questions, provide and receive savings tips, evaluate financial services or providers or suggest new product developments. The Fidor Smart Community has become one of the most active financial communities in Germany, where more than 250,000 users engage in discussions around the clock. Via its Bonus Program, Fidor Bank rewards customers that actively engage as community members.


http://www.icicibank.co.uk/

Table Host

ICICI Bank United Kingdom

Bio “ICICI Bank UK PLC offers retail, corporate and investment banking services in the UK and Europe and has been operating here since 2003. It is authorised by the Prudential Regulation Authority, regulated by the Financial Conduct Authority and Prudential Regulation Authority (registration number: 223268) and is a member of the UK Financial Services Compensation Scheme. Its registered office is One Thomas More Square, London E1W 1YN. It is subject to the laws of England and Wales.

ICICI Bank UK PLC operates from 9 locations in the UK and has branches in Belgium and Germany. ICICI Bank UK PLC has a long term foreign currency credit rating of Baa3 from Moody’s.


https://www.prodaft.com/

Table Host

PRODAFT

PRODAFT, Proactive Defense Against Future Threats, is a pioneer cyber security and cyber intelligence company providing innovative products and proactive solutions to commercial customers and government institutions as well as setting global standards with its extensive knowledge. We dedicate ourselves to security because we are familiar with what cyber crime, data leakage, corporate espionage, fraud, blackmail or sabotage costs; both financially and morally. Monitoring physical, cyber or hybrid attack techniques and scenarios in attacker’s side on a 24/7 basis; we are proud to be among the most respected pioneers of our industry.


https://www.kbc.com/MISC/D9e01

Table Host

KBC

KBC is an integrated bank-insurance group, catering mainly for retail, private banking, SME and mid-cap clients. We focus on our core markets of Belgium, the Czech Republic, Slovakia, Hungary and Bulgaria. We are also present in Ireland and in several other countries to support corporate clients from our core markets.

It’s our aim to be one of the best performing, retail-oriented financial institutions in Europe by further strengthening our integrated bank-insurance business model in our core markets in a highly cost-efficient way. Via a seamless, multi-channel, client-centric distribution approach, we want to create a superior client satisfaction.


http://www.tescobank.com/

Table Host

Tesco Bank

Tesco Bank is the trading name of Tesco Personal Finance PLC, a wholly owned subsidiary of Tesco Personal Finance Group Limited (a holding company) which, in turn, is wholly owned by Tesco PLC. Tesco Personal Finance PLC (TPF) was formed in 1997 as a joint venture between The Royal Bank of Scotland (RBS) and Tesco PLC and obtained its banking licence in June 1998, having operated solely under RBS’s until then. Seventeen years since inception, Tesco Bank now serves 6 million customers, has total assets of £10.1 billion, customer deposits of £6.6 billion and generated an underlying profit of £210 million in financial year 2013/14.


http://www.aliorbank.pl/en

Table Host

Alior Bank

Alior Bank began operating in November 2008 as a new type of bank – combining traditional banking rules with innovative solutions and products. In December 2012, the shares of Alior Bank made their debut on the Warsaw Stock Exchange. The debut was preceded by a public offering valued at PLN 2.1 billion – this was the largest public offering of a privately-held company in the 21-year history of the WSE. On 21 of March 2014, less than 18 months since its IPO, it joined WIG 20 index, that comprises the twenty largest and most liquid companies listed on the Warsaw Stock Exchange.


http://www.ecobank.com/

Table Host

Ecobank

Incorporated in Lomé, Togo, Ecobank is the leading independent pan-African banking group. It has a presence in 36 African countries, namely: Angola, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo-Brazzaville, DRC, Côte d’Ivoire, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Liberia, Malawi, Mali, Mozambique, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Sierra Leone, South Africa, South Sudan, Tanzania, Togo, Uganda, Zambia and Zimbabwe. Ecobank has over 20,000 employees in over 1,200 branches in 40 different countries. It is a full-service bank, providing wholesale and retail banking services to governments, financial institutions, multinationals, international NGOs, SMEs and individuals. For more information, visit ecobank.com.


http://www.caixabank.com/

Table Host

Caixa Bank

CaixaBank is the leading financial group in the Spanish market both in banking and insurance and is developing a strategy of diversification with stakes in international banks and leading service companies. The Group’s essence and most distinguishing feature is its involvement and firm commitment to society. CaixaBank runs its banking business based on the values of leadership, trust and social commitment.



Gold Sponsor



Awards

ELIGIBLE INSTITUTIONS FOR THE RETAIL BANKING: LONDON 2015 INCLUDE:

The Global Retail Banking Awards Ceremony will take place on 21st May 2015. Nominations are now open.

NOMINATION GUIDELINES

 

  • “Nominations are now closed”
  • Submissions can be made on behalf of your own company or in recognition of a colleague or a partner firm
  • Nominees should follow the guidelines to ensure their submission has the best chance of winning
  • Send your completed nomination to RBIAwards2015@timetric.com 

 

 

 

Be open about your achievements
Information on submissions labelled CONFIDENTIAL will only be shown to members of the judging panel so please be open about successes. At the same time, even where financial information is in the public domain, please include it to provide a full picture of performance.

Support your opinions with facts
When judges compare companies on various criteria, a company which can quote data on customer satisfaction will be given precedence over one which claims “market-leading service quality” without evidence.

Be concise
Bullet points and short paragraphs supported by a couple of charts or graphs are better than long-winded presentations. As guidance, nominations should be between 500-1000 words long.

What makes you unique?
In every category, we are looking for companies that stand out from the crowd. When you list the things you do well, don’t forget to emphasise where you feel you are unique among your competitors, or where you do things differently from the rest of the industry.

Follow the guidelines
While you are invited to raise any point you feel strengthens your nomination, we recommend clearly and directly addressing each point listed in the category criteria – this allows judges to easily compare like with like, and will make sure there are no areas in which your nomination has nothing to say for itself.

Keep it current
Remember that in almost all categories, the award title contains the words “of the year”. For maximum impact, please refer to developments made and performance achieved in the last 12 months. While a record of success won’t hurt a nomination, it is the most recent activity that will win awards for nominees.

Notes

  • Submissions should highlight the key differentiator and competitive nature of the project or implementation.
  • The judges reserve to move a submission to a more appropriate category at their discretion;
  • The judges will give priority to innovative projects and entries that provide details of key metrics highlighting the success of the project/implementation against the project’s stated goals
  • Entrants should use the online entry form but may provide additional information by way of pdf or powerpoint;
  • The judges’ decision is final

2015 Categories

 

Regional Awards:

 

  • African retail bank of the year
  • North American retail bank of the year
  • European retail bank of the year
  • Middle East retail bank of the year
  • Latin American retail bank of the year
  • Asia Pacific retail bank of the year

 

 

Awarded to the outstanding retail bank in the respective regions for outstanding consumer banking performance in the year to April 2015; the judges will look for evidence of creative thinking, innovation and demonstrable business benefits.

 

  • Best branch strategy

 

 

Entrants should provide information relating to a successful branch strategy that maximises utilisation of the branch, optimises customer service, productivity and budget.

 

  • Best use of online banking

 

 

Submissions should demonstrate the bank’s success in growing online banking use within a secure network with demonstrable success in meeting and exceeding business goals. Criteria will include improvements in customer experience, security and fraud management and increased revenue.

 

  • Best mobile banking strategy

 

 

Awarded to the bank displaying an innovative m-banking programme delivering measurable business goals such as m-banking penetration and engagement rates.  Entrants may provide information relating to improvements in customer experience, security, functionality and successfully overcoming implementation risks

 

  • Best payment innovation

 

 

Awarded to the bank launching a payment project that has achieved measurable bottom line success such as customer adoption, retention and market share.

 

  • Best use of digital marketing and social media

 

 

Awarded to the bank displaying evidence of inter alia: successful marketing campaigns utilising social media; increased customer engagement; successful use of social media as a customer service tool; customer needs analysis; social media as a distribution channel

 

  • IT innovation of the year

 

 

Awarded to the bank demonstrating that an IT project has been delivered on time and within budget and has given the bank measurable productivity gains and at a lower cost than the outgoing system.

 

  • Product innovation of the year

 

 

A product launch that has enabled the bank to increase sales to new and existing customers utilising marketing channels both traditional and emerging and captures the judges imagination for its novelty factor.

 

  • Most disruptive innovation of the year

 

 

A product or customer service innovation that has altered the local retail banking marketplace by capturing market share within the first year of launch

 

  • Best non-bank competitor

 

 

Awarded to the non-bank competitor that has launched a financial services product or service in the past 12 months that is already disrupting the market by demonstrable winning away market share from established financial institution.

 

  • Retail banking launch of the year

 

 

Awarded to the outstanding banking start-up that has demonstrated speed-to-market with consideration to the banking start-up’s IT strategy, segmentation strategy, security and regulatory compliance

 

  • Retail banking security innovation of the year

 

 

A project that demonstrates successful avoidance of operational risk and the ability to prevent examples of calculable fraud or other risks to the bank’s systems

 

  • Global retail bank of the year
  • Retail banker of the year
  • Rising star banker of the year

 

 


The winners of the Retail Banking Awards 2015 are listed below.

African Retail Bank of the Year
Ecobank

North American Retail Bank of the Year
Wells Fargo

European Retail Bank of the Year
Alior Bank

Middle East Retail Bank of the Year
Mashreq

Latin American Retail Bank of the Year
HSBC Mexico

Asian Pacific Retail Bank of the Year
DBS

Best Brach Strategy
Metro Bank

Best Use of Online Banking
KBC

Best Mobile Banking Strategy
Bank of the West

Best Payment Innovation
La Caixa

Best Use of Digital Marketing and Social Media
ICICI

IT Innovation of the Year
Westpac

Product Innovation of the Year
PNC Bank

Most Disruptive Innovation of the Year
Fidor Bank

Best Non Bank Competitor
Zopa

Retail Banking Security Innovation of the Year
PRODAFT

Retail Banker Rising Star Award
James Greenwood, Openbank

Retail Banker of the Year
Garvan Callan, Bank of Ireland

Retail Bank of the Year
Royal Bank of Canada


The winners of the Retail Banking Awards 2015 are listed below.

African Retail Bank of the Year
Ecobank

North American Retail Bank of the Year
Wells Fargo

European Retail Bank of the Year
Alior Bank

Middle East Retail Bank of the Year
Mashreq

Latin American Retail Bank of the Year
HSBC Mexico

Asian Pacific Retail Bank of the Year
DBS

Best Brach Strategy
Metro Bank

Best Use of Online Banking
KBC

Best Mobile Banking Strategy
Bank of the West

Best Payment Innovation
La Caixa

Best Use of Digital Marketing and Social Media
ICICI

IT Innovation of the Year
Westpac

Product Innovation of the Year
PNC Bank

Most Disruptive Innovation of the Year
Fidor Bank

Best Non Bank Competitor
Zopa

Retail Banking Security Innovation of the Year
PRODAFT

Retail Banker Rising Star Award
James Greenwood, Openbank

Retail Banker of the Year
Garvan Callan, Bank of Ireland

Retail Bank of the Year
Royal Bank of Canada


Agenda

Retail Banking: London 2015 brings together high-street banks, retailers, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The informative and inspiring keynote sessions and informal conversations provide setting for you to join other high-profile event guests in engaging discussions. Key industry thinkers and doers will meet to debate the importance of a new kind of strategies, business practices and partnerships in the industry to meet the challenges of implementing innovative technological solutions.


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Contact Us

Speak

Rose Riley
+44 (0) 20 3096 1973
rose.riley@timetric.com

Attend

Carlo Mancini
+44 (0) 2030962582
carlo.mancini@timetric.com
Hind Shubber
+44 (0) 203 096 2575
hind.shubber@timetric.com

Sponsor

Ray Giddings
+44 (0) 20 30+44 (0) 20 3096 2585 2585
E: ray.giddings@timetric.com

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