Al Rajhi Bank, a Saudi Arabian bank, has collaborated with Diebold to drive its migration from traditional teller line to automated branch banking.
Al Rajhi Bank will utilize Diebold’s technology to direct in-branch transactions to self-service channel and will add 300 deposit automation-enabled automated teller machines (ATMs) across its entire network.
The automation will facilitate the bank to cut transaction operating expenses by up to 55% besides reducing long teller queues.
Al Rajhi Bank head of direct banking department Mohammed Al Garni said: "Diebold’s branch transformation expertise and technology have allowed us to decrease wait times in our retail branches which typically have long queues to perform routine transactions with a teller.
"As our customers begin to perform more transactions on their own, our staff will have more time to assist with more complex needs and build deeper relationships."