Bank Muscat has launched its first electronic branch in Oman to enhance banking experience of both retail and corporate customers.
The ebranch incorporates various exclusive facilities such as a self-service zone for customers for conducting daily banking transactions.
It incorporates cash deposit machines for corporate, a video calling facility for face-to-face interaction with call centre employees, and a social corner for customers to interact on social media channels, among other facilities.
The eBranch enables various self-service banking transactions such as fund transfers between own accounts, to third party accounts in Bank Muscat, to other bank accounts in Oman, international transfers along with speed transfer to India.
In addition, customers will be able to use the eBranch for online bill payment of utility services including electricity, water, mobile, landline, internet, school fees and Bank Muscat credit cards, as well as for blocking of debit or credit cards, and mobile top-up for Ooredoo and Omantel service.
The ebranch will allow self-service access for most of its services, though it will also have employees for assisting customers unfamiliar with electronic banking.
Bank Muscat AGM – cards & ebanking Tariq Atiq remarked: "As the flagship bank in Oman, and in keeping with the technological trends, Bank Muscat is proud to introduce the eBranch which widens the bank’s reach, especially to the country’s youth with a host of services which spell convenience.
"Driven by innovation and the latest technological trends, the eBranch presents a unique facility from Bank Muscat that helps both retail and corporate customers bank at convenience."