The Bank of Scotland has become one of the first dementia-friendly banks after training its staff in awareness of the disease.
Through work with Alzheimer Scotland, the bank has trained staff on how to improve service to Alzheimer’s sufferers, their families and carers. From 18 November, branches will start to display Dementia Friendly Bank window stickers to let customers know they are taking part in the initiative.
Robin Bulloch, MD of Bank of Scotland Community Bank, said: "Bank of Scotland wants to lead the way to help customers affected by dementia.
"By taking these positive steps and training our staff in dementia awareness, we aim to help make the day-to-day life easier for people with the condition and their carers."
A report published by Alzheimer’s Society in 2011 showed that over three quarters (76%) of dementia sufferers have difficulty using banks.
Toni Gibson, manager of Bank of Scotland’s branch in Dyce, Aberdeen, said: "My grandmother has had Alzheimer’s disease for over 10 years. From a personal point of view, banking was incredibly difficult with my gran; there was no support from her bank and this led to many arguments and problems within the family.
"Money is a large worry to most people and when finance is outwith your control due to an illness, it can be extremely distressing for everyone involved."
Henry Simmons, Chief Executive of Alzheimer Scotland, added: "We are absolutely delighted to be able to work so closely with Bank of Scotland in generating this model of Dementia-Friendly Banking."