BBVA has launched its BBVA for Everyone app, available for both iOS and Android operating systems, enabling the blind and those with physical or mild mental disabilities to use the bank’s network of over 6,300 ATMs.
BBVA chose GFT as its technology partner to develop the mobile features of the project.
BBVA’s new tool guides customers with visual disabilities to the ATM of their choice and helps them to withdraw cash.
According to the Spanish National Statistics Institute and Ilunion, the social business group of the ONCE organisation for the blind, around 9% of the Spanish population has some form of disability.
From now on, our customers with visual impairments can access the BBVA for Everyone app and order the amount of cash they need to withdraw from any of our ATMs. Once at the ATM, all they need to do is to key in their PIN and the machine will disburse the amount they requested in the app,” explained Luis Javier Blas, head of engineering at BBVA Spain. “It is an inclusive application that creates opportunities for everyone,” he emphasised.
Manuel Lavín, Executive Director for Banking at GFT Spain added: “Utilising our ‘state of the art’ GFT Digital Innovation Lab meant that the multidisciplinary team working on the project were able to closely simulate the environment in which the users of this app will find themselves on a daily basis.
“This practical reality helped to accelerate the development of an app that will provide a great step forward in the independent use of an ATM for the many people who have until now been excluded.”
Besides the blind, this technology will also be of benefit to people with physical or mild mental disabilities and for the elderly, who feel more secure being able to order the cash from a trusted place.
BBVA has 4.1 million digital customers in Spain, of whom more than 44% are mobile phone customers.