Carter Bank & Trust, a state-chartered community bank in the Commonwealth of Virginia, has selected Fiserv to drive its digital transformation in order to diversify income and lending opportunities.
As part of a strategic transformation, the bank – which had $4.1bn in assets as of 31 December 2017 – will introduce a wide array of digital platforms and automate multiple manual processes.
Carter Bank & Trust CEO Litz Van Dyke said: “The technology solutions we’re getting from Fiserv are truly transformational for us. They enable us to bring the customer-facing piece of our business into the digital era, create a streamlined backroom operation with automated processes to become more efficient, and put in place the control environment needed to meet regulatory requirements.”
Fiserv will deliver the bank its Digital Edge suite from, including the real-time DNA account processing platform and Architect mobile and online banking solution.
The technology vendor will also supply the bank its digital platforms for electronic bill payments, P2P payments and mobile check deposits.
The lender will also leverage Fiserv’s integrated solutions for financials, enterprise content management, document imaging, card services, business analytics, financial crime and risk management to simplify and automate its back office operations.
Carter Bank & Trust chief information officer Matt Speare said: “Digital channels and real-time capabilities are critical for our bank. It’s all about convenience.”
Van Dyke added: “Three years from now the products, the funding mix and the efficiency of Carter Bank will be much different than today, and our ability to provide personalized service will be even better.”