Colonial Savings, a Texas-based mortgage lender, has chosen Fiserv’s new mortgage servicing platform, LoanServ, to enhance its service offering to customers.
The implementation of LoanServ also includes deployment of a self-service web portal LoanLink that allows borrowers to access and update their loan information in real-time.
The platform will also allow Colonial Savings to easily get acquainted with operational and marketplace changes, and control the design and management of its workflows across all delivery channels.
By using LoanServ, Colonial Savings will achieve business goals such as greater effectiveness, minimised risk, reduced expenses and higher customer satisfaction.
Colonial Savings loan servicing director Tim Neer said their decision to select LoanServ was based not only on their own needs, but also Fiserv’s commitment to creating a more dynamic customer experience.
"LoanServ will help ensure that every Colonial Savings customer is rewarded with a customer experience that is consistent, easy to access and creates a high level of satisfaction," Neer added.
The platform will also allow Colonial Savings to implement automated loan boarding for processing single or bulk transactions, and will handle all point-in-time and real-time reporting with flexible fee structures and payment options.
Fiserv lending solution president Kevin Collins said the deployment of LoanServ will help Colonial Savings further improve the customer experience and help them expand in the mortgage servicing arena.