Scotiabank has launched a priority line for frontline healthcare workers and seniors to help them carry out banking transactions from their home amid the Covid-19 pandemic.
From 13 April 2020, physicians, nurses, paramedics and other frontline healthcare personnel will be prioritised by the bank’s contact centre teams.
The healthcare workers and also seniors aged 75 years or more can call the contact centre to receive the priority service regarding all their banking needs.
Scotiabank Canadian banking group head Dan Rees said: “Our healthcare workers are in the frontlines of this Covid-19 situation.
“We must do everything we can to support them, just as they have been supporting Canadians from coast to coast.
“We have also launched this option for our senior customers, providing them with priority service through our contact centre so that they can do their banking safely from home.”
Apart from the priority line support, customers can bank online and through Scotia mobile banking app as well.
They can view account balances and transactions, pay bills, transfer money, send and receive Interac e-transfers, and deposit cheques using the app.
Furthermore, the bank has also committed $2.5m donation towards community response efforts across its footprint to support the populations who are at most risk from the virus.
The bank will donate $1.2m towards local charities. It will provide $400,000 towards United Way’s Covid-19 Community Response and Recovery Fund and $150,000 towards select academic partners.
Scotiabank will commit the remaining $750,000 to support the emerging needs of local charities while the outbreak continues to grow.
Many banks around the world are taking similar measures to help people and businesses tackle the pandemic.
Standard Chartered also committed $1bn in financing companies that provide goods and services to help the fight against the virus.
Last month, Bank of America donated $100m for Covid-19 relief.