Ficanex has launched an artificial intelligence (AI)-powered chatbot for Canadian financial institutions in collaboration with Ada.
The chatbot, dubbed tunl.chat, will provide the financial institutions with another channel to support their customers.
The client-users can customise the solution to meet their requirements and integrate it with their existing websites and mobile apps.
The Ficanex chatbot is designed to automate answers for commonly asked questions. It will also enable the financial institutions to leverage Ada Glass that instantly connect customers to a live agent from an automated chat.
Additionally, it can be deployed with other customer service scenarios.
Ficanex president and CEO Andrew Obee said: “By partnering with Ada, Ficanex is able to deliver tunl.chat as a tool that enables conversational banking, which is rapidly becoming a critical part of the customer experience.
“Today’s consumers want instant access to information pertaining to a financial institution’s service offerings, which current channels just don’t facilitate well enough.
“It is increasingly important to equip consumers with a tool they can use to get fast, contextual answers to their questions, without having to turn their search for information into a weekend project.”
Ada CEO Mike Murchison said: “By partnering with Ficanex, we can bring the simplicity of our solution to millions of banking customers that will benefit from access to support when and where they need it.
“This also provides member financial institutions with the added advantage of being able to efficiently and effectively support their customers using an easily customisable platform.”
According to Ficanex, nine financial institutions have committed to install the Ficanex chatbot service. Initial implementation works are expected to begin next month.