US-based First Hawaiian Bank is set to introduce voice banking services. This is its latest step in making banking more convenient for its customers.
The lender has integrated Fiserv’s Voice Banking: Amazon Alexa in its current digital suite. This allows its customers to interact with their bank accounts and check balances and transactions.
It will make all basic capabilities of voice banking, including answering most frequent questions, available from this month.
Additional features will be introduced to the service based on future customer demand, the bank said.
First Hawaiian Bank president and COO Eric Yeaman said: “Our customers want the freedom to choose how they interact with us.
“We have been working with Fiserv for several years to enhance our digital services and empower our customers with a wider range of choices in banking convenience.
“With voice-driven technology playing a bigger role in people’s lives, the time was right to introduce voice banking into that mix.”
The Fiserv voice banking platform utilises natural language processing and intuitive interactions. This is in order to answer common questions of the customers as they speak in general conversation.
Fiserv Digital Banking president Kevin Schultz said: “As a customer-focused bank, First Hawaiian has earned a reputation for exceptional service.
“Voice banking is another way the bank is expanding that spirit of service and connecting with customers through intelligent interactions that reflect how people live today.”
Established in 1858 as Bishop & Co., First Hawaiian Bank is one of the largest banking companies in the island state with assets of $20.2bn.