German savings bank Sparkasse Hannover has extended its existing self-service fleet management contract with Diebold Nixdorf for ten years.
Diebold Nixdorf has been managing Sparkasse Hannover’s 500 automated teller machines (ATMs) and self-service systems since 2014.
Under the extended contract, Diebold will take over the ownership of the German bank’s entire self-service fleet assets for the following ten years.
The expanded scope of responsibilities includes operations, maintenance as well as incident management of the systems.
Sparkasse Hannover IT and Service provider manager Patrick Schlicke said: “The operation of the self-service fleet is no longer one of Sparkasse Hannover’s core competencies.
“That’s why we decided to outsource the management of our self-service systems entirely to our long-standing service partner Diebold Nixdorf and only perform coordination and control tasks.”
Diebold Nixdorf will replace the current systems with newer models, as a part of their lifecycle management. It will also equip the systems with the latest software to support future requirements.
Diebold Nixdorf DACH Banking general manager Ansgar Steden said: “The contract with Sparkasse Hannover is special in that it comprises both the longest term and the largest scope of ‘as-a-service’ solutions that we have ever agreed to in a Managed Services contract with a savings bank in Germany.
“During the time of our engagement with Sparkasse Hannover, the availability of its systems increased to over 98% and led to significant savings in staff capacities and streamlined internal processes.”
Sparkasse Hannover is one of the largest savings banks in Germany with more than €15bn in assets.
Recently, Belgium’s Belfius Bank and Insurance partnered with Diebold Nixdorf to streamline operations.