Indian private sector lender ICICI Bank has launched a fully automated locker facility known as Smart Vault.
The new locker, touted to be the first such facility in India, will make use of robotic technology to access lockers from the safe vault.
It will allow customers to access the lockers in privacy in a secure lounge without intervention of branch staff, with the locker automatically coming up to the customer.
The facility will incorporate multi-layered security systems such as biometric authentication, debit card and PIN authentication, unique dimple keys, unbreakable lock system, as well as will offer the option of using additional personal lock.
For gaining entry to the locker room, customers need to swipe their debit card and validate their identity through biometric authentication.
Inside the locker room, customers can choose their locker by swiping their debit card and entering their PIN on the interactive touch screen kiosk, following which the robotic arm in the safe vault room will identify and present the locker to customers.
Customers can then open the locker by using unique dimple keys. Upon completion of the transaction, the robotic arm will retract the locker back to the secured location.