Independence Bank, a regional community lender in the US, has selected Computer Services (CSI) as its digital banking partner.
With the integration of new technology, the lender seeks to reduce manual operations at the bank.
As per the agreement, the technology vendor will enable the Kentucky-based bank to improve its services across all platforms.
Independence Bank deployed CSI’s product suite including the NuPoint core processing solution and digital banking platform.
The bank has also deployed CSI’s interactive teller machines (ITMs) to provide the customers with more personalised services at branches.
Independence Bank president Jacob Reid said: “At Independence Bank, we know people do business with people, but our technology enterprise had areas that needed refining in order for us to continue building meaningful relationships.
In your opinion, what presents the biggest operational challenge for FS providers in the COVID-19 crisis?
- Switching to large scale homeworking (51%, 162 Votes)
- Retraining the staff (32%, 102 Votes)
- Changing operating hours of branches and call centres (17%, 54 Votes)
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“Working with CSI, we have streamlined our digital banking operations—moving from 25 different vendors to one—and our digital banking is simply better.
“Our customers now have access to the same information and experience across each channel, which is something we didn’t have before.”
With more than $2.5bn in assets, Independence Bank offers personal, business, trust and investment and agricultural services.
The bank has 25 branches in 25 locations in Calloway, Daviess, Franklin, Graves, Hancock, Henderson, Hopkins, Jefferson, McCracken, McLean, Warren and Webster counties.
CSI chairman and CEO Steve Powless said: “At CSI, we strive to serve community financial institutions through industry-leading technology and proven customer service.
“We are ecstatic to work with Independence Bank on achieving a competitive, integrated technology enterprise that surpasses customers’ changing expectations and ensures the bank’s continued success.”
In September, Pennsylvania-based Altoona First Savings Bank selected CSI to improve risk management and operational efficiencies.