Infosys Finacle, part of Infosys’ EdgeVerve Systems, has introduced a new digital engagement suite to enable banks to deliver contextual personalised services across channels.
Dubbed Finacle Digital Engagement Suite, the solution is designed to help the banks to onboard, serve, engage and sell customers with customised services.
Infosys Finacle chief business officer Sanat Rao said: “The Finacle Engagement Suite offers a comprehensive and versatile platform to help banks achieve the dual objectives of their digital transformation.
“On one hand, it helps digitise and optimise existing business processes, products and services to enhance experience, drive agility and operational excellence.
“At the same time, it empowers banks to deliver new digital products and services by applying modern technologies to create new sources of revenue and new operating models.”
The suite will expedite internal and external innovation with a wide range of Open APIs.
It is capable of providing variety of conventional as well as new and modern channel experiences across all user personas including end customers, internal users, partners, and API led interactions with trusted parties, the company said.
This digital engagement suite is based on cloud-first architecture to ensure high scalability to banks.
In addition, it is capable of offering new digital propositions to engage retail, wealth, small business and corporate customer segments.
Infosys Finacle also introduced its Finacle Digital Engagement Hub that will power all the channel applications of the engagement suite. It will also enable the development of customer-centric processes for seamless cross-channel experiences.
The hub is designed to work with the bank’s all back-end applications including core banking, payments, liquidity management as well as channel applications such as mobile banking and chat bots.