ING Netherlands has rolled out a new feature on its mobile banking app that allows customers use their voice to access bank accounts and make payments.
With this app, customers can now log into their bank account, check balances and make transfers using their voice. It compares users’ voices with samples already stored within a database.
Available on iOS and Android phones, the app called Inge is already in use by over 100,000 ING Netherlands’ customers. The app measures unique features like shape of vocal cavities and mode of delivering speech.
Biometrics company Nuance will provide the speech-recognition technology for ING Netherlands.
The app also records and stores fraudulent voice activations to improve security and help reduce fraud. It serves as a simple alternative to entering a pin or password.
ING internet and mobile marketing manager Jeroen Losekoot said: "Thanks in part to the inclusion of biometric applications, we are able to make banking faster, smoother and easier for our customers and improve access."