Jordan Ahli Bank has become the first bank in Jordan to develop a chatbot service for its customers using Facebook Messenger.
Ahli Bot is available in both Arabic and English. Through the new chatbot, the bank can offer its customers services such as 24/7 customer support, regular exposure to the latest news, solutions and innovative products from the bank.
Saad Mouasher, chairman of Ahli Bank, said: “We are proud to launch Ahli Bot, which enhances our banking services in a modern manner and demonstrates the innovative ways we cater to the needs of our clients.
“This bot is in line with the integrated capabilities offered by the new banking platform and facilitates our mission of customer service excellence, creativity, and innovation.”
Ahli Bot will be able to provide fast and efficient customer services while also ensuring security for its customer’s information.
Jordan Ahli Bank is aiming to expand its digital network and presence on social media.