UK’s Lloyds Banking Group has introduced voice verification technology (Voice ID) to enable customers authenticate themselves with their voice during phone banking.
The service has been launched across its franchises Lloyds Bank, Halifax and Bank of Scotland.
Lloyds Banking Group managing director of telephone banking Martin Dodd said: “Today we use hundreds of passwords across our connected lives, and remembering each one can be difficult.
“Voice ID makes telephone banking with us safer, quicker and easier than having to remember often cumbersome passwords, and we’re proud to have made this technology available to our customers.”
In order to use Voice ID, customers are required to register their voices at the bank and create a unique voiceprint.
Subsequently, they can access their account by authenticating themselves with their voice.
The technology, developed by Nuance, assesses a customer’s voice by more than 100 characteristics including accent, vocal chord size, as well as way of talking to match it with the stored voiceprint.
Following successful match, customers are allowed to access their accounts.
Lloyds has already trialled the Voice ID with over 50,000 customers to ensure that the technology works among a diverse customer base.
Nuance Enterprise general manager of the security business Brett Beranek said: “Voice biometrics far outpaces traditional authentication because it’s safe, convenient and more effective than pins and passwords for consumers.
“It is also inherently more difficult for a fraudster to replicate an individual’s voice than it is to get their knowledge-based password.”